ATI Radeon card crashing?

Tonight I was playing Fallout 3, and suddenly the game freezes, BSOD, then restarts. Right after the title screen for windows, BSOD again, and will only start in safe mode. I had not done anything before that, no drivers or updates to the video card. I had just reinstalled the game and the microsoft games live software because you have to, but had played it for several days with no problem.

The problem I have now is that I can't use the computer normally. I can enter safe mode, disable or uninstall the display driver and get into normal mode, but then windows reinstalls the driver and restarts the computer. Problem starts over. I'm almost 100% sure that it is the display driver because I'm getting strange patterns of off-pixels, and they are different on the different boot screens.

Installing/uninstalling CCC does not work in safe mode. I tried it with the display driver disabled in normal mode but it did not seem to work.

Sorry for the wordiness, it's late, and I'm tired. Please help.
18 answers Last reply
More about radeon card crashing
  1. Can you list your pc specs?
    Has this happened with any other game?
  2. Rather than letting windows 7 install its "generic" driver. Install the latest driver from ati is your best bet.
  3. the Win7 generic is the worst for a ATI system, download CCCleaner and remove all the ATI drivers you got, then reinstall Catalyst 10.7, or 7a, or 7b they seem to be the best
  4. So after spending more time this morning I'm still stuck. I've downloaded and installed the latest ati driver (although it doesn't install ccc also, which is weird.) I've checked in the device manager and it is definitely the ati version of the driver, not windows. However, the problem is still there. I can run the computer in normal mode only with the display adapter driver disabled. If it is enabled, I can't get past the start-up screen.

    I still think it is somehow a driver/software issue, but I'm starting to fear that it is a video card issue. I'm using the VGA port with an LCD monitor.

    If it helps here's the stats:
    Phenom II X2 550
    Gigabyte MA770T-UD3P MB
    HIS Radeon HD 4670 1GB
    4 GB RAM
    Windows 7 Home 64-bit
  5. did you run CCCleaner first( no it has nothing to do with Catalyst Control Center, but it removes all traces of you old drivers), very important step:
    http://www.piriform.com/ccleaner
  6. After uninstalling, I ran the registry cleaner in CCleaner, but not the full thing.
  7. any driver problems, no matter what device, you got to get rid of everything it has, then install 10.7,a, b,and give it a go
  8. Okay, tried that. Still messed up.

    I don't understand why the computer will run in normal mode with the display driver disabled, but crash with it enabled. Especially because it did not result from me updating or doing anything directly to the driver.
  9. Anybody have any ideas? I'm really stuck.
  10. if finding the conflict is what you want, download bluescreenviwer, find your minidump files and look at them,and usually the defaut Win drivers are the worst(except in your case it seems) but who really knows what goes on the computers mind
  11. I've had a similar issue, at least with drivers not installing CCC. I tried a bunch of stuff including wiping drivers and physically uninstalling my cards and reinstalling them, installing the original dirver cds, then updating. I'd try that if you haven't already, and then revert to previous drivers. For some reason, 10.5 seems to be the sweet spot for me and I'm hesitant to update them at this point because it was a real PITA to get my cards to work right. I may have to check out 10.7 tho. Have you tried a different gpu? If one's available give that a shot just to see if the bsods will stop.
  12. Dude, follow number13's advice - he helped me out with a similar issue. BUT, to install Catalyst 10.7 make sure you completely remove 10.4 first otherwise the install fails and doesn't solve the issue.


    number13 said:
    the Win7 generic is the worst for a ATI system, download CCCleaner and remove all the ATI drivers you got, then reinstall Catalyst 10.7, or 7a, or 7b they seem to be the best
  13. When current video drivers are snafu, uninstall, I use Your Uninstaller [tm], it's the best,shut system down,restart clean up the mess,THEN,, go back to a previous working driver,remember Nvidia's 18XX drivers were pants...:)
  14. Thanks for the reponses. I don't have a spare video card to try, but I'm going to see if I can get one from a friend.

    I ran the Bluescreen View and got that all my dumps have dxgkrnl.sys as the problem. I think we're on to something.

    Now how do I fix this?
  15. Do the add/remove thing for CC install manager like everyone suggested
    Then download and install DriverSweeper
    Run DriverSweeper in safemode
    Check off ATI
    Click purge i'm certain you'll see lots of leftover files
    Then restart normal
    Download lastest CCC
    Another thing to try if you still have issues is to reset/clear your CMOS as a last resort if problems persist
    this method has worked for me countless times over the years
    Always do a DriverSweeper following your ADD/REMOVE when changing CCC versions
  16. Thanks Davcon, but that didn't work either. Another crash caused by dxgkrnl.sys. I've been all over the internet trying to figure this out, and nobody seems to have a fix. There's no way to directly add/remove/update dxgkrnl.sys.

    Hopefully today I can check to see if the actual card is functional. Otherwise it seems like reinstall of Windows is only option. I'll let you guys know what happens. Thanks for the help so far.
  17. I tried a different card in my computer today and there are no problems that I can see. So...I'm thinking that the card itself is cooked. Going to call HIS tomorrow and see if I can return it. Thanks for the help everyone.
  18. millsware said:
    Thanks Davcon, but that didn't work either. Another crash caused by dxgkrnl.sys. I've been all over the internet trying to figure this out, and nobody seems to have a fix. There's no way to directly add/remove/update dxgkrnl.sys.

    Hopefully today I can check to see if the actual card is functional. Otherwise it seems like reinstall of Windows is only option. I'll let you guys know what happens. Thanks for the help so far.

    Try this and see if it helps.
    http://www.microsoft.com/downloads/details.aspx?FamilyID=2da43d38-db71-4c1b-bc6a-9b6652cd92a3&displaylang=en
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