randomizer :
People remember this:
Customer service/satisfaction is just a side benefit that is not really intended it is just a consequence of "industry standards." Long term customers are not their focus, by then newer games will make them far more money.
True, but we that buy games instead of downloading piracy do it for 3 reasons:
1st: Support develop of more games (maybe not everyone does this...)
2nd: Because of the beautifull box and all manuals that comes with it (ehehehe)
3rd: People are just too lazy to download it from the internet
Concerning the 3rd reason, imagine this: you can have 2 options- a) buy the game and go trough a living hell on the install / error / failure of your OS because of all the crappware that is installed along with the game (Starforce or other DRM crap) or b) download a "safer..." pirate copy from the internet, apply the crack and forget about it, and still save some bucks... Ok, i've bought this game... ok, the company made proffit with it... ok, i WILL NOT buy any more games from this or any other company that uses DRM schemes.
Bottom line is: Instead of collect the eggs, 2K killed the chicken to have them all at once. Now, there is no chicken and no more eggs.