computer kicking

[Guest]

Archived from groups: microsoft.public.windowsxp.newusers (More info?)

I've been trying to help a friend figure out why his computer is kicking
off. When he runs disk clean up or his virus protection his computer kicks
off. He is also having problems with his ebay search page loading. I've
been through security and advace options with him and can't figure it out.
Any help?...thanks

 

[Guest]

Archived from groups: microsoft.public.windowsxp.newusers (More info?)

Do you mean "shutting down" when you refer to "kicking off"?

Do you mean shutting off arbitrarily without any notice or without shutting
down programs first?

If so, I've had this problem and it was caused by a defective power supply.
Replaced power supply and all has been well since then.

--

Regards,
Len Segal, MCP
Microsoft - MVP
--------------
My reply address is intentionally wrong to reduce SPAM Email.
NOTE: We do not respond to unsolicited Email support questions,
please post questions in newsgroup.


"BittersweetGal" <jwatson-ct@chouteautel.com> wrote in message
news:%23$nFTDXjEHA.3428@TK2MSFTNGP11.phx.gbl...
> I've been trying to help a friend figure out why his computer is kicking
> off. When he runs disk clean up or his virus protection his computer
> kicks
> off. He is also having problems with his ebay search page loading. I've
> been through security and advace options with him and can't figure it
> out.
> Any help?...thanks
>
>

 

[Guest]

Archived from groups: microsoft.public.windowsxp.newusers (More info?)

The problems you describe fits the profile of some of the viruses that have
been making there rounds. Make sure you have a anti-virus program installed
and up to date. And scan.

Hope this helps...
Website http://web.webound.com/~slippedwrench
"BittersweetGal" <jwatson-ct@chouteautel.com> wrote in message
news:%23$nFTDXjEHA.3428@TK2MSFTNGP11.phx.gbl...
I've been trying to help a friend figure out why his computer is kicking
off. When he runs disk clean up or his virus protection his computer kicks
off. He is also having problems with his ebay search page loading. I've
been through security and advace options with him and can't figure it out.
Any help?...thanks

 

[Guest]

Archived from groups: microsoft.public.windowsxp.newusers (More info?)

Does the computer restart after it shuts down?
I take it that there are no error messages or error code numbers.
From the desktop, right click My Computer.
Left click Properties>advance tab>Error reporting. Enable all error
reporting>click Okay.
Now, if the computer does restart after it shuts down, follow the above
directions.
Go to Startup and recovery, and clear the mark next to automatically
restart. This should provide an error message or error code number that we
can work with the next time the pc shuts down.
Also, the other posts that suggest a virus is a real possibility. Run the
virus scan. There are programs that are very helpful and if your friend
doesn't have any of these, SpyBot Search and Destroy, Ad-Aware, Spyware
Blaster, then he should download and install those as well. They can be
found by doing a Google search, and all have free versions.

If you have read any of these responses, please post back, if they have, or
have not helped.

"BittersweetGal" <jwatson-ct@chouteautel.com> wrote in message
news:%23$nFTDXjEHA.3428@TK2MSFTNGP11.phx.gbl...
> I've been trying to help a friend figure out why his computer is kicking
> off. When he runs disk clean up or his virus protection his computer
kicks
> off. He is also having problems with his ebay search page loading. I've
> been through security and advace options with him and can't figure it
out.
> Any help?...thanks
>
>

 

[Guest]

Archived from groups: microsoft.public.windowsxp.newusers (More info?)

You make an excellent point! Although the time it happened to me was related
to a flakey power supply, viruses can indeed do this type of dirtywork.

To the OP:

Run one or more Free online AV scanners to see if anything shows up
(fix them if you do get any indications of virus):
Panda ActiveScan
http://www.pandasoftware.com/activescan/com/activescan_principal.htm
Trend Micro
http://housecall.trendmicro.com/housecall/start_corp.asp (this will require
you to install some software so they can scan your machine for viruses)
Symantec
http://security.symantec.com/sscv6/vc_scan.asp? (this also requires that you
install some software to scan your machine)


--

Regards,
Len Segal, MCP
Microsoft - MVP
--------------
My reply address is intentionally wrong to reduce SPAM Email.
NOTE: We do not respond to unsolicited Email support questions,
please post questions in newsgroup.


"Slippedwrench" <nekyinboots@hotmail.com> wrote in message
news:e2i92scjEHA.3536@TK2MSFTNGP12.phx.gbl...
> The problems you describe fits the profile of some of the viruses that
> have
> been making there rounds. Make sure you have a anti-virus program
> installed
> and up to date. And scan.
>
> Hope this helps...
> Website http://web.webound.com/~slippedwrench
> "BittersweetGal" <jwatson-ct@chouteautel.com> wrote in message
> news:%23$nFTDXjEHA.3428@TK2MSFTNGP11.phx.gbl...
> I've been trying to help a friend figure out why his computer is kicking
> off. When he runs disk clean up or his virus protection his computer
> kicks
> off. He is also having problems with his ebay search page loading. I've
> been through security and advace options with him and can't figure it
> out.
> Any help?...thanks
>
>
>

 

[Guest]

Archived from groups: microsoft.public.windowsxp.newusers (More info?)

On Sat, 28 Aug 2004 23:12:19 -0400, "Len Segal" <msn_news@ne_ws.oom> wrote:

>Do you mean "shutting down" when you refer to "kicking off"?
>
>Do you mean shutting off arbitrarily without any notice or without shutting
>down programs first?
>
>If so, I've had this problem and it was caused by a defective power supply.
>Replaced power supply and all has been well since then.

Hmm. Could be that.. However I've had the problem of intermittent shutdowns,
and it was a bad memory stick. However it also could be a software or driver
or other hardware failure.

What the friend needs to help him diagnose, is to enable the "blue screen of
death". Right now, if a failure, like a driver failure, his computer is, by
default, just saying "problem, then I'll reboot". The blue screen of death
will not allow a reboot, but instead report on the problem, some numbers and
letters, or even the program that it was in that failed at the time. It could
be this program, or not - if it happens the same every time he gets the blue
screen, then that'd be it probably. Anyway, to enable the blue screen, here
is a quote from something I saved, sorry no author's name. Then post in a
knowledgeable newsgroup what your results are, more than one time. I wouldn't
know how to interpret, but someone somewhere will. The problem is you can't
just copy, you have to write this stuff down longhand as far as I know.

-------------- begin quote

As you probably know, many computer problems are just momentary glitches and
are solved by simply rebooting. So, Microsoft ships WinXP set to
"Automatically reboot" on "System failure". This often cures the problem,
but when it doesn't, we are left with no clues unless we know how to read
and interpret the Event Log. :>(

You can change this default setting. Go to System Properties | Advanced |
Startup and Recovery Settings. Remove the check from the Automatically
restart box. Next time, instead of rebooting, you computer should halt with
a BSOD (Blue Screen of Death) full of codes. Post those codes here and
somebody should be able to interpret them and point you in the right
direction.

You said "my Windows NT" but, since you posted to this WinXP newsgroup, I
assume you are running WinXP, which is built on the NT platform.

------------- end quote

...D.