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Internet Explorer Help - online support button

Last response: in Windows XP
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September 3, 2004 12:08:01 AM

Archived from groups: microsoft.public.windowsxp.newusers (More info?)

When I went to the help button and selected On-Line Support I am taken to a
Wanadoo site:

http://www.wanadoo.co.uk/help/

How has this happened - I can't recall any involvement with Wanadoo.

Have I been Hijacked?
--

Sorry to re-post this - perhaps my first title wasn't appealing enough. Have
searched Registry but cannot find Wanadoo

--


Regards

John





---
All of my outgoing mail is certified Virus Free.
Checked by AVG anti-virus system (http://www.grisoft.com).
Version: 6.0.746 / Virus Database: 498 - Release Date: 31/08/2004
Anonymous
September 3, 2004 10:23:53 AM

Archived from groups: microsoft.public.windowsxp.newusers (More info?)

What help button?

--
----------------------------------------------------------
http://www.newmatilda.com/home/default.asp
"John" <john.plant90@NO-SPAMntlworldDOTcom> wrote in message news:%23y8jQhSkEHA.3828@TK2MSFTNGP10.phx.gbl...
> When I went to the help button and selected On-Line Support I am taken to a
> Wanadoo site:
>
> http://www.wanadoo.co.uk/help/
>
> How has this happened - I can't recall any involvement with Wanadoo.
>
> Have I been Hijacked?
> --
>
> Sorry to re-post this - perhaps my first title wasn't appealing enough. Have
> searched Registry but cannot find Wanadoo
>
> --
>
>
> Regards
>
> John
>
>
>
>
>
> ---
> All of my outgoing mail is certified Virus Free.
> Checked by AVG anti-virus system (http://www.grisoft.com).
> Version: 6.0.746 / Virus Database: 498 - Release Date: 31/08/2004
>
>
September 3, 2004 10:23:54 AM

Archived from groups: microsoft.public.windowsxp.newusers (More info?)

Right end of tool bar on Internet Explorer Help - On Line Support

--


Regards

John

org> wrote in message news:%23gxTIrSkEHA.3392@TK2MSFTNGP15.phx.gbl...
What help button?

--
----------------------------------------------------------
http://www.newmatilda.com/home/default.asp
"John" <john.plant90@NO-SPAMntlworldDOTcom> wrote in message
news:%23y8jQhSkEHA.3828@TK2MSFTNGP10.phx.gbl...
> When I went to the help button and selected On-Line Support I am taken to
> a
> Wanadoo site:
>
> http://www.wanadoo.co.uk/help/
>
> How has this happened - I can't recall any involvement with Wanadoo.
>
> Have I been Hijacked?
> --
>
> Sorry to re-post this - perhaps my first title wasn't appealing enough.
> Have
> searched Registry but cannot find Wanadoo
>
> --
>
>
> Regards
>
> John
>
>
>
>
>
> ---
> All of my outgoing mail is certified Virus Free.
> Checked by AVG anti-virus system (http://www.grisoft.com).
> Version: 6.0.746 / Virus Database: 498 - Release Date: 31/08/2004
>
>


---
All of my outgoing mail is certified Virus Free.
Checked by AVG anti-virus system (http://www.grisoft.com).
Version: 6.0.746 / Virus Database: 498 - Release Date: 31/08/2004
Related resources
Anonymous
September 3, 2004 10:44:08 AM

Archived from groups: microsoft.public.windowsxp.newusers (More info?)

Wanado used to be Freeserve and is indeed an ISP.
Maybe you downloaded a browser helper at some time?

--
Kath Adams
MS MVP - Windows (IE/OE)

John wrote:
> Right end of tool bar on Internet Explorer Help - On Line Support
>
> --
>
>
> Regards
>
> John
>
> org> wrote in message news:%23gxTIrSkEHA.3392@TK2MSFTNGP15.phx.gbl...
> What help button?
>
>> When I went to the help button and selected On-Line Support I am
>> taken to a
>> Wanadoo site:
>>
>> http://www.wanadoo.co.uk/help/
>>
>> How has this happened - I can't recall any involvement with Wanadoo.
>>
>> Have I been Hijacked?
>> --
>>
>> Sorry to re-post this - perhaps my first title wasn't appealing
>> enough. Have
>> searched Registry but cannot find Wanadoo
>>
>> --
>>
>>
>> Regards
>>
>> John
>>
>>
>>
>>
>>
>> ---
>> All of my outgoing mail is certified Virus Free.
>> Checked by AVG anti-virus system (http://www.grisoft.com).
>> Version: 6.0.746 / Virus Database: 498 - Release Date: 31/08/2004
>>
>>
>
>
> ---
> All of my outgoing mail is certified Virus Free.
> Checked by AVG anti-virus system (http://www.grisoft.com).
> Version: 6.0.746 / Virus Database: 498 - Release Date: 31/08/2004
Anonymous
September 3, 2004 12:59:04 PM

Archived from groups: microsoft.public.windowsxp.newusers (More info?)

Nothing to do with windows. Are you sure you aren't their customer. They seem to be a ISP. You would have needed to install something.

Type regedit in Start Run

Have a look under here(s)
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Extensions
HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Extensions
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects

You can look long numbers up under here (look for the server key, usually inproc32server but may be something else, then look at the file properties of that file.
HKEY_CLASSES_ROOT\CLSID
--
----------------------------------------------------------
http://www.newmatilda.com/home/default.asp
"John" <john.plant90@NO-SPAMntlworldDOTcom> wrote in message news:%23iKJcrTkEHA.2340@TK2MSFTNGP11.phx.gbl...
> Right end of tool bar on Internet Explorer Help - On Line Support
>
> --
>
>
> Regards
>
> John
>
> org> wrote in message news:%23gxTIrSkEHA.3392@TK2MSFTNGP15.phx.gbl...
> What help button?
>
> --
> ----------------------------------------------------------
> http://www.newmatilda.com/home/default.asp
> "John" <john.plant90@NO-SPAMntlworldDOTcom> wrote in message
> news:%23y8jQhSkEHA.3828@TK2MSFTNGP10.phx.gbl...
> > When I went to the help button and selected On-Line Support I am taken to
> > a
> > Wanadoo site:
> >
> > http://www.wanadoo.co.uk/help/
> >
> > How has this happened - I can't recall any involvement with Wanadoo.
> >
> > Have I been Hijacked?
> > --
> >
> > Sorry to re-post this - perhaps my first title wasn't appealing enough.
> > Have
> > searched Registry but cannot find Wanadoo
> >
> > --
> >
> >
> > Regards
> >
> > John
> >
> >
> >
> >
> >
> > ---
> > All of my outgoing mail is certified Virus Free.
> > Checked by AVG anti-virus system (http://www.grisoft.com).
> > Version: 6.0.746 / Virus Database: 498 - Release Date: 31/08/2004
> >
> >
>
>
> ---
> All of my outgoing mail is certified Virus Free.
> Checked by AVG anti-virus system (http://www.grisoft.com).
> Version: 6.0.746 / Virus Database: 498 - Release Date: 31/08/2004
>
>
Anonymous
September 3, 2004 2:51:15 PM

Archived from groups: microsoft.public.windowsxp.newusers (More info?)

John,

Click Start, Run and type this command:

rundll32 iedkcs32.dll,BrandCleanInstallStubs

--
Ramesh, Microsoft MVP
Window XP Shell/User
http://www.mvps.org/sramesh2k


"John" <john.plant90@NO-SPAMntlworldDOTcom> wrote in message
news:%23y8jQhSkEHA.3828@TK2MSFTNGP10.phx.gbl...
When I went to the help button and selected On-Line Support I am taken to a
Wanadoo site:

http://www.wanadoo.co.uk/help/

How has this happened - I can't recall any involvement with Wanadoo.

Have I been Hijacked?
--

Sorry to re-post this - perhaps my first title wasn't appealing enough. Have
searched Registry but cannot find Wanadoo

--


Regards

John





---
All of my outgoing mail is certified Virus Free.
Checked by AVG anti-virus system (http://www.grisoft.com).
Version: 6.0.746 / Virus Database: 498 - Release Date: 31/08/2004
!