first billing problem

Archived from groups: alt.cellular.verizon (More info?)

Well I just started up service with Verizon with a 2 year contract and I
already had my first billing problem. I got charged $30.30 extra on my
purchase of two new LG VX4600 phones. My question is, are billing problems
common for Verizon and if so...are they usually pretty good about fixing
them right away?

Archived from groups: alt.cellular.verizon (More info?)

Jason Gallas wrote:
> Well I just started up service with Verizon with a 2 year contract
> and I already had my first billing problem. I got charged $30.30
> extra on my purchase of two new LG VX4600 phones. My question is,
> are billing problems common for Verizon and if so...are they usually
> pretty good about fixing them right away?

Why not try calling *611 and let us know?
More than likely you will have a good experience.

-Quick

Archived from groups: alt.cellular.verizon (More info?)

Jason Gallas wrote:
>
> "Quick" <dhorwitz@NOSPAMcisco.com> wrote in message
> news:1085502754.795875@sj-nntpcache-3...
> : Jason Gallas wrote:
> : > Well I just started up service with Verizon with a 2 year contract
> : > and I already had my first billing problem. I got charged $30.30
> : > extra on my purchase of two new LG VX4600 phones. My question is,
> : > are billing problems common for Verizon and if so...are they usually
> : > pretty good about fixing them right away?
> :
> : Why not try calling *611 and let us know?
> : More than likely you will have a good experience.
>
> Oh, it was resolved. I just wanted to know if this was typical of their
> billing?

You're asking only the people that frequent this newsgroup. With 10s
of thousands of people subscribing to Verizon, do you really think
that any answers will be representative of the truth?

Larry

Archived from groups: alt.cellular.verizon (More info?)

Quick wrote:
>
> Lawrence Glasser wrote:
> > Jason Gallas wrote:
> >>
> >> "Quick" <dhorwitz@NOSPAMcisco.com> wrote in message
> >> news:1085502754.795875@sj-nntpcache-3...
> >>> Jason Gallas wrote:
> >>>> Well I just started up service with Verizon with a 2 year contract
> >>>> and I already had my first billing problem. I got charged $30.30
> >>>> extra on my purchase of two new LG VX4600 phones. My question is,
> >>>> are billing problems common for Verizon and if so...are they
> >>>> usually pretty good about fixing them right away?
> >>>
> >>> Why not try calling *611 and let us know?
> >>> More than likely you will have a good experience.
> >>
> >> Oh, it was resolved. I just wanted to know if this was typical of
> >> their billing?
> >
> > You're asking only the people that frequent this newsgroup. With 10s
> > of thousands of people subscribing to Verizon, do you really think
> > that any answers will be representative of the truth?
>
> You could try to start a poll... Hard to measure the results though. This
> group is probably not representative of VZWs customer base, people
> who had problems will be way more motivated to reply than those who
> didn't, etc.
>
> I've had a couple of billing problems over the last 6 or so years.
> Most were following added/deleted features or plan changes. All
> were promptly resolved with a single phone call to CS. I'm sure
> others have fared worse than I and still others better.

Unless you've got nothing better to do with your time, why not accept
what the polls have already shown? Verizon consistently gets good marks
on most satisfaction surveys.

Larry