G
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Guest
Archived from groups: alt.cellular.verizon (More info?)
On May 14th I returned home from a biz trip with my PC-5220 card in my
laptop. I noticed that I could no longer access the data service that had
previously worked flawlessly. After trying it in two laptops, and multiple
locations I came to the conclusion that my PC-5220 card was not working
properly.
I promptly called Verizon. After waiting on the phone for 2 or 3 minutes I
chatted with a CSR. They escalated the call to a second level in a few
minutes after trying a few tests. As I was approaching the time I needed to
attend a meeting at work I told the Tech CSR that I needed to go. HE ASKED
ME IF HE COULD CALL ME BACK!. I told him I would be out of the meeting at
4:00PM Los Angeles time. The CSR DID CALL BACK around 4:30PM!. He continued
to work on the problem.
After reviewing my account activity, he came to the same opinion that my
card was faulty. The CSR arrainged for my card to be replaced FREE OF
CHARGE, which he did and had it at my door in a day and a half VIA FedEx
Overnight.
This kind of professional service is what makes Verizon a winner in the
wireless service pool! I know that there are others that may NOT agree, but
I have ***NEVER*** received service like this from AT&T, Sprint or
Chingalar. I felt that they need to get a "pat on the back" in public for a
job well done.
Sign me a happy voice and 1XRTT customer.
On May 14th I returned home from a biz trip with my PC-5220 card in my
laptop. I noticed that I could no longer access the data service that had
previously worked flawlessly. After trying it in two laptops, and multiple
locations I came to the conclusion that my PC-5220 card was not working
properly.
I promptly called Verizon. After waiting on the phone for 2 or 3 minutes I
chatted with a CSR. They escalated the call to a second level in a few
minutes after trying a few tests. As I was approaching the time I needed to
attend a meeting at work I told the Tech CSR that I needed to go. HE ASKED
ME IF HE COULD CALL ME BACK!. I told him I would be out of the meeting at
4:00PM Los Angeles time. The CSR DID CALL BACK around 4:30PM!. He continued
to work on the problem.
After reviewing my account activity, he came to the same opinion that my
card was faulty. The CSR arrainged for my card to be replaced FREE OF
CHARGE, which he did and had it at my door in a day and a half VIA FedEx
Overnight.
This kind of professional service is what makes Verizon a winner in the
wireless service pool! I know that there are others that may NOT agree, but
I have ***NEVER*** received service like this from AT&T, Sprint or
Chingalar. I felt that they need to get a "pat on the back" in public for a
job well done.
Sign me a happy voice and 1XRTT customer.