XP home 2 user profile problem

Archived from groups: microsoft.public.windowsxp.newusers (More info?)

A friend has XP Home and has a problem with 2 user profiles and Roxio CD &
DVD Creator v6 Platinum Edition.
Roxio works just fine under one of the user profiles, but not under the
other profile. When he selects Label Creator (under the non working
profile), the program freezes, and the only way out is via Task Manager. One
difference that I can identify is that in the non working profile, within
Roxio, where one can 'Scan' or 'Aquire', there are no devices showing in the
dropdown window, whereas in the 'working profile' there is his Scanner and
digital camera showing.
Because Roxio works in one profile and not another, I saw this as an XP
issue, and because I have no experience of multi user profiles, so that I
can help him, I need some help please.

dfrog
3 answers Last reply
More about home user profile problem
  1. Archived from groups: microsoft.public.windowsxp.newusers (More info?)

    Actually, it's a Roxio issue as will be explained below. If the
    instructions below don't resolve the issue you'll need to contact Roxio:

    Most applications weren't designed for this type of multi-user environment.
    Such applications need to be installed in each specific user's account to
    whom you wish to grant access.

    First, be sure the account to which you wish to grant access is set to
    administrator and not limited. Install the applications to the same folder
    in which it was originally installed. This will look the same as one
    install on your hard drive but create the pointers necessary for this user
    to have access to the application.

    Once the installation is complete, you can return the account to its limited
    status if that is what you want and the user should still have access.


    --
    Michael Solomon MS-MVP
    Windows Shell/User
    Backup is a PC User's Best Friend
    DTS-L.Org: http://www.dts-l.org/

    "dfrog" <dfrog@lineone.net.invalid> wrote in message
    news:uIhPBjetEHA.2800@TK2MSFTNGP10.phx.gbl...
    >A friend has XP Home and has a problem with 2 user profiles and Roxio CD &
    >DVD Creator v6 Platinum Edition.
    > Roxio works just fine under one of the user profiles, but not under the
    > other profile. When he selects Label Creator (under the non working
    > profile), the program freezes, and the only way out is via Task Manager.
    > One difference that I can identify is that in the non working profile,
    > within Roxio, where one can 'Scan' or 'Aquire', there are no devices
    > showing in the dropdown window, whereas in the 'working profile' there is
    > his Scanner and digital camera showing.
    > Because Roxio works in one profile and not another, I saw this as an XP
    > issue, and because I have no experience of multi user profiles, so that I
    > can help him, I need some help please.
    >
    > dfrog
    >
  2. Archived from groups: microsoft.public.windowsxp.newusers (More info?)

    Thank you Michael,
    I will follow your advice when I can get 'hands on' friend's machine.

    dfrog

    "Michael Solomon (MS-MVP)" <user@#notme.com> wrote in message
    news:%23nJtPIhtEHA.3592@TK2MSFTNGP10.phx.gbl...
    > Actually, it's a Roxio issue as will be explained below. If the
    > instructions below don't resolve the issue you'll need to contact Roxio:
    >
    > Most applications weren't designed for this type of multi-user
    > environment.
    > Such applications need to be installed in each specific user's account to
    > whom you wish to grant access.
    >
    > First, be sure the account to which you wish to grant access is set to
    > administrator and not limited. Install the applications to the same
    > folder
    > in which it was originally installed. This will look the same as one
    > install on your hard drive but create the pointers necessary for this user
    > to have access to the application.
    >
    > Once the installation is complete, you can return the account to its
    > limited
    > status if that is what you want and the user should still have access.
    >
    >
    > --
    > Michael Solomon MS-MVP
    > Windows Shell/User
    > Backup is a PC User's Best Friend
    > DTS-L.Org: http://www.dts-l.org/
    >
    > "dfrog" <dfrog@lineone.net.invalid> wrote in message
    > news:uIhPBjetEHA.2800@TK2MSFTNGP10.phx.gbl...
    >>A friend has XP Home and has a problem with 2 user profiles and Roxio CD &
    >>DVD Creator v6 Platinum Edition.
    >> Roxio works just fine under one of the user profiles, but not under the
    >> other profile. When he selects Label Creator (under the non working
    >> profile), the program freezes, and the only way out is via Task Manager.
    >> One difference that I can identify is that in the non working profile,
    >> within Roxio, where one can 'Scan' or 'Aquire', there are no devices
    >> showing in the dropdown window, whereas in the 'working profile' there is
    >> his Scanner and digital camera showing.
    >> Because Roxio works in one profile and not another, I saw this as an XP
    >> issue, and because I have no experience of multi user profiles, so that I
    >> can help him, I need some help please.
    >>
    >> dfrog
    >>
    >
    >
  3. Archived from groups: microsoft.public.windowsxp.newusers (More info?)

    You're welcome, good luck.

    --
    Michael Solomon MS-MVP
    Windows Shell/User
    Backup is a PC User's Best Friend
    DTS-L.Org: http://www.dts-l.org/

    "dfrog" <dfrog@lineone.net.invalid> wrote in message
    news:udReQahtEHA.4044@TK2MSFTNGP09.phx.gbl...
    > Thank you Michael,
    > I will follow your advice when I can get 'hands on' friend's machine.
    >
    > dfrog
    >
    > "Michael Solomon (MS-MVP)" <user@#notme.com> wrote in message
    > news:%23nJtPIhtEHA.3592@TK2MSFTNGP10.phx.gbl...
    >> Actually, it's a Roxio issue as will be explained below. If the
    >> instructions below don't resolve the issue you'll need to contact Roxio:
    >>
    >> Most applications weren't designed for this type of multi-user
    >> environment.
    >> Such applications need to be installed in each specific user's account to
    >> whom you wish to grant access.
    >>
    >> First, be sure the account to which you wish to grant access is set to
    >> administrator and not limited. Install the applications to the same
    >> folder
    >> in which it was originally installed. This will look the same as one
    >> install on your hard drive but create the pointers necessary for this
    >> user
    >> to have access to the application.
    >>
    >> Once the installation is complete, you can return the account to its
    >> limited
    >> status if that is what you want and the user should still have access.
    >>
    >>
    >> --
    >> Michael Solomon MS-MVP
    >> Windows Shell/User
    >> Backup is a PC User's Best Friend
    >> DTS-L.Org: http://www.dts-l.org/
    >>
    >> "dfrog" <dfrog@lineone.net.invalid> wrote in message
    >> news:uIhPBjetEHA.2800@TK2MSFTNGP10.phx.gbl...
    >>>A friend has XP Home and has a problem with 2 user profiles and Roxio CD
    >>>& DVD Creator v6 Platinum Edition.
    >>> Roxio works just fine under one of the user profiles, but not under the
    >>> other profile. When he selects Label Creator (under the non working
    >>> profile), the program freezes, and the only way out is via Task Manager.
    >>> One difference that I can identify is that in the non working profile,
    >>> within Roxio, where one can 'Scan' or 'Aquire', there are no devices
    >>> showing in the dropdown window, whereas in the 'working profile' there
    >>> is his Scanner and digital camera showing.
    >>> Because Roxio works in one profile and not another, I saw this as an XP
    >>> issue, and because I have no experience of multi user profiles, so that
    >>> I can help him, I need some help please.
    >>>
    >>> dfrog
    >>>
    >>
    >>
    >
    >
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