Hello Community,
I come to YOU for help in any way possible. I've gone through a week long headache with HP and here I stand, alone and still broken.
Quick Back Story: My processor fried in my computer. Instead of getting the original motherboard, I opted to go and by a different one. The original one had bios issues following an update in the past. Below I'll list my specs to better assist everyone. So, I installed the new motherboard + processor + heatsink + fan. I turn the computer on and it begins loading into Windows. In a flash a BSOD pops up and the computer restarts. I've looked into this and people have said I need to reinstall Windows. Problem is, Windows was installed on my computer upon purchase. I call HP and explain my situation, and they tell me I need the recovery disks, even if its not the same motherboard. I ordered the disks, started the steps and it DIDN'T work. I contact HP again and now they tell me it won't work with the new motherboard. They conned me out of $30 and now I'm stuck with nowhere to go. So ANY assistance and/or guidance would be INCREDIBLE!! I've never installed new hardware, but I'm not computer illiterate. So don't be shy-
Computer Specs:
Hewlett Packard p6210y
Prod# NY535AA#ABA
Windows 7 64-bit (x86)
Original Motherboard:M2N78-LA
PN: 513430-002
Replacement Motherboard: A880GZ
*As stated Windows 7 came installed out the box, I have the Windos tag + info on the tower. I also have the 'suggested recovery disks' HP told me to buy before they told me it won't work.
Any/All information would be HUGELY appreciated. Thank You!
-Bobby
I come to YOU for help in any way possible. I've gone through a week long headache with HP and here I stand, alone and still broken.
Quick Back Story: My processor fried in my computer. Instead of getting the original motherboard, I opted to go and by a different one. The original one had bios issues following an update in the past. Below I'll list my specs to better assist everyone. So, I installed the new motherboard + processor + heatsink + fan. I turn the computer on and it begins loading into Windows. In a flash a BSOD pops up and the computer restarts. I've looked into this and people have said I need to reinstall Windows. Problem is, Windows was installed on my computer upon purchase. I call HP and explain my situation, and they tell me I need the recovery disks, even if its not the same motherboard. I ordered the disks, started the steps and it DIDN'T work. I contact HP again and now they tell me it won't work with the new motherboard. They conned me out of $30 and now I'm stuck with nowhere to go. So ANY assistance and/or guidance would be INCREDIBLE!! I've never installed new hardware, but I'm not computer illiterate. So don't be shy-
Computer Specs:
Hewlett Packard p6210y
Prod# NY535AA#ABA
Windows 7 64-bit (x86)
Original Motherboard:M2N78-LA
PN: 513430-002
Replacement Motherboard: A880GZ
*As stated Windows 7 came installed out the box, I have the Windos tag + info on the tower. I also have the 'suggested recovery disks' HP told me to buy before they told me it won't work.
Any/All information would be HUGELY appreciated. Thank You!
-Bobby