Why is it only showing 8GB of RAM when I have two 8GB sticks in?

Lilshady313

Honorable
Dec 26, 2012
27
0
10,530
So the total should be 16GB but it is not showing up that I have that much. I tried unplugging and replugging them in but it does not work. Anybody know a solution?

Update:
After I posted this I decided to see if it was only one stick that was good so I tested each one individually. The computer did not boot up all the way with either stick. Not sure exactly what this means but it may help someone give an answer.