cannot burn dvd

[Elsie Rivera]

I called hp support, she instructed me to erase something on device manager, and since then I cannot burn any dvds. I have real player which I use to burn, it goes to the process of burning but the dvd is blank. I believe she goof up and told me to erase something that wasn't suppose to be erased. I called them back and now they want to charge me money for software support after they are the ones that messed it up. Is there anything I can do?

 

[alexoiu]

In Device Manager is there a device listed under DVD/CD-ROM drives?