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cannot burn dvd

  • DVD
  • Support
  • Burner
  • Hewlett Packard
  • Device Manager
  • Windows 7
Last response: in Windows 7
March 28, 2013 8:15:20 AM

I called hp support, she instructed me to erase something on device manager, and since then I cannot burn any dvds. I have real player which I use to burn, it goes to the process of burning but the dvd is blank. I believe she goof up and told me to erase something that wasn't suppose to be erased. I called them back and now they want to charge me money for software support after they are the ones that messed it up. Is there anything I can do?

More about : burn dvd

a b $ Windows 7
a b α HP
March 28, 2013 8:26:17 AM

In Device Manager is there a device listed under DVD/CD-ROM drives?