Hi All
Just checked my BA`s in Laptops...
Last month (March) I was top as usual with 11 Ba`s (over twice as many as number two...
As the month has now changed ...all the Ba`s have reset to zero...
Which means any user asking for help has no idea who is now the best person to know the relevant answer...
That doesn't seem to make a lot of sense to me....
Surely they should accrue , from month to month as a total ?
Any thoughts ?
All the best Brett
Just checked my BA`s in Laptops...
Last month (March) I was top as usual with 11 Ba`s (over twice as many as number two...
As the month has now changed ...all the Ba`s have reset to zero...
Which means any user asking for help has no idea who is now the best person to know the relevant answer...
That doesn't seem to make a lot of sense to me....
Surely they should accrue , from month to month as a total ?
Any thoughts ?
All the best Brett