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Do RMA hardware end up at the rubbish dump?

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  • Hardware
Last response: in General UK & Ireland Discussions
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April 6, 2013 6:22:11 PM

What do Pc manufacturers do with all those products that they receive by RMA? Do they end up at the tip or are sold cheap out the "back door" for some other unsuspecting user to end up RMAing back to them?

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April 6, 2013 6:24:47 PM

Wouldn't be surprised if it ended up in the tip, though some is fixed and then sold as a refurbished product.
Selling back faulty products is more of a retailer thing to do rather than manufacturer I think.
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April 6, 2013 6:38:47 PM

I worked in Distribution Warehousing and returned faulty products were sold to market traders if they could not be returned to the manufacturer so it might be the same sort of thing, the manufacturers are selling the returned products to market traders.

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April 7, 2013 7:01:42 AM

I also worked at a PC recylers place and all of the excess unusable PC's were shipped to recyclers for a small margin.

What I'm wondfering, moreso, is that the products that are RMAed as to whether they are actually sent to recyclers or just re-issued to new users as either "new" or "refurbished at their seconds outlet. I'd doubt that manufacturers would be so ready to just send returned products straight to the recyclers. Perhaps this is the reason that so many PC rebuilders are having problems with new PC hardware is that they really aren't as "new" as they would believe.

If the box is sealed, and the packaging is crisp, and there are no signs of the packaging being opeened then it would be new but I would wonder seriously i the packaging looked like it had been opened and did not have that new feel about it.

With so many people so intent on RMAing their assumedly faulty products, I suppose we really can't blame manufacturers for wanting some sort of re-imbursement for products that are more than likelyto have been put to fault by the end user rather than at manufacturing.
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Best solution

April 8, 2013 5:47:18 PM

Hi :) 

I am a retailer, and WE (personally) guarantee everything we sell....

Obviously we get some returns, which WE instantly replace/refund for the customer....

We do one of two things with those returns....

1, We eventually return them to the trade supplier or Manufacturer...

2, If low value, we bin them (generally if under £10) as its not worth the time or effort to do otherwise....

WE NEVER RESELL THEM....

Most retailers are the same.....if you sell a known faulty item, you A, get it back (so its pointless) and B, It ruins your reputation....

All the best Brett :) 
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