- Apr 6, 2013
- 33
- 0
- 10,530
Hello everyone.
i just bought a samsung monitor LS27B970DS/ZA and i wanna let u know my terrrible exp.
Received it with high bleeding and clouding problems really looking bad.
I called samsung and open a exchange request.
Samsung offer 90 days exchange request with a new monitor or a similiar with the same features.
Next day i receive a call from Philip samsung agent. He told me that the paypal invoice its not accepted by Samsung.
Ok call the seller and after 2 days finally he sent me the invoice.
Philip call me and told me he need to have a answer for the seller that the monitor is new.
The seller answer to samsung. perfect cant wait to exchange the monitor.
Monitor for replacement its not available!!!
Samsung doesnt have his own monitor in stock??? sounds like a lie?? it is !!
The samsung web site cleary shows the monitor is in stock and available for 1 day shipping.
So the agent lie to me and even the guy from the customer support chat lie to me too.
The guy from the chat try to convince me that the monitor was another model??
OH MY GOD!!! They really think customers are idiots??
here below its the chat conversation!! you guys have to read what kind of idiots works for samsung
Chat Information Please wait for a Samsung Agent to respond.
Chat Information You are now chatting with 'Santen'. There will be a brief survey at the end of our chat to share feedback on my performance today.
Santen: Hi, thanks for reaching out to Samsung tech support. How can I help you today?
Visitor: hello this is gianpietro esposito ticket number 4119014950
Santen: Please allow me to go through the inquiry.
Visitor: the warranty department just told me that he monitor its not in stock
Visitor: but i see its available in samsung web site
Santen: As per the documentation in the ticket I see that you were offered refund.
Visitor: i dont want a refunde i want a new monitor
Visitor: working
Santen: Let me check the best way to assist you.
Visitor: why the agent lair to me?
Visitor: samsung doesnt have they own monitor?
Visitor: i waste 3 days to find the invoice and after he told the monitor is not in stock??
Visitor: the warranty policy for new monitor says that i have the right for a brand new replacement
Santen: Thank you for waiting. I'll be with you in just a moment.
Santen: I'm sorry for the delay. I'll be right with you.
Santen: I am sorry for the delay, I am still working on the issue.
Visitor: ok
Visitor: just file a claim to the supervisor or manager about this
Visitor: because lie to a old samsung customers its really bad
Visitor: the name for this agent is philip
Visitor: 201-727-5602
Visitor: phone number
Santen: Thanks for waiting.
Santen: The information was given to you after thorough checking of our stocks.
Santen: I see that though this listed on the Samsung website, I do not see any option to purchase it.
Santen: The information on the website is given only for references and informational purposes.
Visitor: check better i see buy now
Visitor: shipping in 1 day
Santen: Could you provide that link please?
Visitor: http://www.samsung.com/us/computer/monitors
Visitor: green botton buy now
Visitor: one of my friend ordered it monday and receive it wed
Visitor: iam not a liar like samsung
Santen: Thanks for the link. However I see that your monitor model is LS27B970DS/ZA and the model listed on the website is LS27B970D.
Visitor: its the same model
Santen: The model listed on the website look like a very new model.
Visitor: what???
Visitor: its the same model
Visitor: same features
Visitor: what are u talking about
Visitor: ?
Santen: I understand, I am sure our warranty team checked thoroughly before confirming the unavailability of the model code.
Visitor: LS27B970DS/ZA ls code back on my monitor
Visitor: its the same exact model
Santen: I understand, but we observe the model code on the site only shows LS27B970D and doesn't include S.
Santen: We believe that this a different model though differences are less significant.
Visitor: you are a idiot
Visitor: you think iam a idiot like u??
Visitor: its only one model availalble
Santen: I do not mean that, Samsung respects you as a valuable customer. I will do my best to help you.
Visitor: really
Visitor: ?
Visitor: 1000 dollars monitor with bleeding and clouding problems
Visitor: and after a agent form the warranty department lie to me
Visitor: and you too
Santen: The best I can do is to escalate the issue to the appropriate department, so that you will get a call from Samsung with in 2 business days.
i just bought a samsung monitor LS27B970DS/ZA and i wanna let u know my terrrible exp.
Received it with high bleeding and clouding problems really looking bad.
I called samsung and open a exchange request.
Samsung offer 90 days exchange request with a new monitor or a similiar with the same features.
Next day i receive a call from Philip samsung agent. He told me that the paypal invoice its not accepted by Samsung.
Ok call the seller and after 2 days finally he sent me the invoice.
Philip call me and told me he need to have a answer for the seller that the monitor is new.
The seller answer to samsung. perfect cant wait to exchange the monitor.
Monitor for replacement its not available!!!
Samsung doesnt have his own monitor in stock??? sounds like a lie?? it is !!
The samsung web site cleary shows the monitor is in stock and available for 1 day shipping.
So the agent lie to me and even the guy from the customer support chat lie to me too.
The guy from the chat try to convince me that the monitor was another model??
OH MY GOD!!! They really think customers are idiots??
here below its the chat conversation!! you guys have to read what kind of idiots works for samsung
Chat Information Please wait for a Samsung Agent to respond.
Chat Information You are now chatting with 'Santen'. There will be a brief survey at the end of our chat to share feedback on my performance today.
Santen: Hi, thanks for reaching out to Samsung tech support. How can I help you today?
Visitor: hello this is gianpietro esposito ticket number 4119014950
Santen: Please allow me to go through the inquiry.
Visitor: the warranty department just told me that he monitor its not in stock
Visitor: but i see its available in samsung web site
Santen: As per the documentation in the ticket I see that you were offered refund.
Visitor: i dont want a refunde i want a new monitor
Visitor: working
Santen: Let me check the best way to assist you.
Visitor: why the agent lair to me?
Visitor: samsung doesnt have they own monitor?
Visitor: i waste 3 days to find the invoice and after he told the monitor is not in stock??
Visitor: the warranty policy for new monitor says that i have the right for a brand new replacement
Santen: Thank you for waiting. I'll be with you in just a moment.
Santen: I'm sorry for the delay. I'll be right with you.
Santen: I am sorry for the delay, I am still working on the issue.
Visitor: ok
Visitor: just file a claim to the supervisor or manager about this
Visitor: because lie to a old samsung customers its really bad
Visitor: the name for this agent is philip
Visitor: 201-727-5602
Visitor: phone number
Santen: Thanks for waiting.
Santen: The information was given to you after thorough checking of our stocks.
Santen: I see that though this listed on the Samsung website, I do not see any option to purchase it.
Santen: The information on the website is given only for references and informational purposes.
Visitor: check better i see buy now
Visitor: shipping in 1 day
Santen: Could you provide that link please?
Visitor: http://www.samsung.com/us/computer/monitors
Visitor: green botton buy now
Visitor: one of my friend ordered it monday and receive it wed
Visitor: iam not a liar like samsung
Santen: Thanks for the link. However I see that your monitor model is LS27B970DS/ZA and the model listed on the website is LS27B970D.
Visitor: its the same model
Santen: The model listed on the website look like a very new model.
Visitor: what???
Visitor: its the same model
Visitor: same features
Visitor: what are u talking about
Visitor: ?
Santen: I understand, I am sure our warranty team checked thoroughly before confirming the unavailability of the model code.
Visitor: LS27B970DS/ZA ls code back on my monitor
Visitor: its the same exact model
Santen: I understand, but we observe the model code on the site only shows LS27B970D and doesn't include S.
Santen: We believe that this a different model though differences are less significant.
Visitor: you are a idiot
Visitor: you think iam a idiot like u??
Visitor: its only one model availalble
Santen: I do not mean that, Samsung respects you as a valuable customer. I will do my best to help you.
Visitor: really
Visitor: ?
Visitor: 1000 dollars monitor with bleeding and clouding problems
Visitor: and after a agent form the warranty department lie to me
Visitor: and you too
Santen: The best I can do is to escalate the issue to the appropriate department, so that you will get a call from Samsung with in 2 business days.
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