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Toshiba Satellite keeps turning off

My toshiba satellite p755-s5320 keeps just turning off (not shutting down) just click off. I took it to a tech and he kept it for two days and he said it never happened to him. It continues to happen to me everyday. The laptop stays on from around 5 to 20 min. Hope someone can help me with my problem. Thanks
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  1. Try using your laptop with just the adapter without the battery. Come back with what happened.
  2. Unfortunately taking out the battery and running the laptop on the adapter did not help.
  3. Is the laptop overheating? I had a Toshiba that had the same problem. I could turn it on and within a few minutes it would shut down. Try cleaning the exhaust ports and the fan(s) to remove the dust. If those are clear and you are comfortable opening the laptop you could try replacing the thermal paste on the CPU and see if that helps.
  4. JLOVELY56 said:
    My toshiba satellite p755-s5320 keeps just turning off (not shutting down) just click off. I took it to a tech and he kept it for two days and he said it never happened to him. It continues to happen to me everyday. The laptop stays on from around 5 to 20 min. Hope someone can help me with my problem. Thanks


    I hate to tell you this but I have the same problem with this laptop and it's bad news. The power button is likely the problem and Toshiba no longer makes the part so it cannot be repaired. Per my repair person it's poorly designed like a piece of tape and 2 pieces of aluminum foil and he can see why it quit working. It took a while to discover that this was the problem and he had to finally take it apart to see this. Toshiba will take no responsibility for this poor design and has told me to buy a new computer even though mine was purchaed in January of '12 and I started initially having this issue probably 14 months after purchase. I would love to keep finding more people with this problem, maybe if we all complained Toshiba would listen. You are not the only other person with this problem I have seen on internet forums.
  5. sounds like either overheating or when you apply pressure to a specific area the mobo shorts, to prevent further damage
  6. Does the laptop have this feature: USB Sleep-and-Charge?
  7. JLOVELY56 said:
    My toshiba satellite p755-s5320 keeps just turning off (not shutting down) just click off. I took it to a tech and he kept it for two days and he said it never happened to him. It continues to happen to me everyday. The laptop stays on from around 5 to 20 min. Hope someone can help me with my problem. Thanks


    did you ever find the problem im having the same issue. which is not the fan as ive cleaned it.
  8. I have this problem with my Toshiba Satellite laptop, too. Shutting off succinctly at random times, sometimes accompanied by fan noises, but sometimes not. I was lucky enough to have gotten the Best Buy replacement plan, so I'm backing it up (which is tough to do with this problem, but which I hope will work) and then bringing it there for them to run their diagnostic stuff and do whatever they're going to do from there. Fingers crossed for good news in a couple places down the line here, and here's another voice to the affirmative that this sort of thing has happened.
  9. I have a p755-S5120 model that had this issue (randomly clicking off even while at bios) that I actually just worked around a few days ago. I ended up taking it apart, disconnecting the touch media keys and masking off the connector with tape and it hasn't done it since.

    While the laptop was on, I could plug the connector for the media keys into the slot on the motherboard and could reliably reproduce the issue. Is this the problem here? I dunno, Toshiba support has been less than helpful with this issue but if you're out of options it's worth a shot.

    Funny enough, this laptop replaced a Dell Studio that had this exact same issue that I worked around the same way.
  10. I also have this model (toshiba satellite p755-s5320) with the exact same problem. It began to shut off unexpectedly about 4 months ago, I took it to the service and they told me the problem was in the heating system and also maybe the hard drive. They told me that they fixed the problem and it did begin to work normally about 2-3 months and now it again began to shut down, sometimes even only log off and sometimes start again by itself. I took it to the service again and after a week of diagnosis they now tell me that something is wrong with the motherboard and it is a common issue with this model. I do not know what to do know. Are there any ideas?
  11. my laptop satellite A300 -14S have the same problem.... I tried to get it fixed by tech but in vain , he says he haven't seen this problem even once.
  12. Im having the same problem , ive got this toshiba a300 which is quite old , now its shutting off randomly when u turn it on but when i go safe mode it stays , i ran linux and it shuts off after couple of minutes but when i run in compabitliy mood it didnt do it , i have tested the hdd and ram and all good , so i suspected the graphic card driver or maybe another driver , i updated bios and installed the original windows that came with it ,so far no problem but only two drivers in the driver list still not installed and i also noticed , the network driver had some weird name "isatap.{01f5587B-D8D1-43AC-8FF1-E9E8FF3BACBF} and another one istap.{CAAA7E60-ADAB-40C1-A2F7-650D5049E18} so i disabled them and its working fine so far and will post if anything happens . If anyone have an advice or can have any knowledge about what is going on let me know plz
  13. Have same Problem with toshiba equium a300d turned it on and after a minute or 2 the fan would go real loud and the laptop would just power off ,tried updating all drivers and the bios ,tried reinstalling windows and same thing kept happening, i then took the laptop apart and cleaned out the fan that did not work i was thinking of replacing the thermal paste but when the fan came on the heat was coming thru so i went into power options and into advanced power options in boat battery and plugged in and went into processor power management and brought the maximum processor state down to 80 percent the fan still runs all the time but it no longer shuts down
  14. Have same Problem with toshiba equium a300d turned it on and after a minute or 2 the fan would go real loud and the laptop would just power off ,tried updating all drivers and the bios ,tried reinstalling windows and same thing kept happening, i then took the laptop apart and cleaned out the fan that did not work i was thinking of replacing the thermal paste but when the fan came on the heat was coming thru so i went into power options and into advanced power options in boat battery and plugged in and went into processor power management and brought the maximum processor state down to 80 percent the fan still runs all the time but it no longer shuts down

    Update this
  15. Cheap junk, diy fix for the broken buttons and the rest is down to regular cleaning if overheating. Spar parts can be had on eBay by either buying the part at a marked up price or bidding on another machine being sold for scrap that has a different problem.

    Throttle Stop to force different states on the cpu when the need to reduce its speed if temps remain high.
  16. Same issues with my brand new Toshiba. I have only had it a month and a a half. Sounds like Toshiba has something they need to fix. Unfortunately their staff is completely inadequate to handle such a situation and does not keep track of their callers. I bought mine direct from the company and it has been an everyday occurrence at least twice a day. My computer is not over heating because it doesn't even have the time to warm up. I am fed up with it and am fighting for reimbursement. Good luck to anyone having the same issues.
  17. check ur ram sticks
  18. I had this problem back in August. I took it to a Toshiba Authorized Centre and he said he'd never heard of a sudden shutoff. He cleaned out the fan and vents and said the laptop was fine. By October it was doing the same thing, so I bought an under-the-laptop cooling fan/pad. It's been working fine--until three days ago. The laptop started to shut down at random, twenty minutes, six hours, 12 hours. The underside and side vents are still cool to the touch. I run it on AC 90% of the time. It was good for four months, and here I am again. Any new thoughts?
  19. I have a Sattellite Pro 670 and it also shuts off randomly. I assumed it was over heating, but cannot verify. After reading all of the posts here, I am just going to get my data off of it and buy something else. Sorry Toshiba, but you lost a customer.
  20. jarotech said:
    Try using your laptop with just the adapter without the battery. Come back with what happened.




    Actually, try taking out the battery, then unplug the computer's power supply for about a minute, put the battery back in, plug in the power and try it again (you may have to let windows do its scan disk or repair thing after that). It worked for me. Getting the wireless working again was a hassle but if your keyboard works fn+f8 should work otherwise you have to look for Toshiba flash cards. Do this if you are sure your ventilation/overheating problem is corrected.
  21. I have the same issue, last Toshiba PC ever. Let`s sue them!
  22. The problem is the power button. Here's how I fixed it.
  23. garikarzumanyan said:
    I also have this model (toshiba satellite p755-s5320) with the exact same problem. It began to shut off unexpectedly about 4 months ago, I took it to the service and they told me the problem was in the heating system and also maybe the hard drive. They told me that they fixed the problem and it did begin to work normally about 2-3 months and now it again began to shut down, sometimes even only log off and sometimes start again by itself. I took it to the service again and after a week of diagnosis they now tell me that something is wrong with the motherboard and it is a common issue with this model. I do not know what to do know. Are there any ideas?


    I have the same exact model, same problem.
  24. OK, I've been noticing this similar thread all over the internet and it seems that the issue is the "power board".

    Basically the on/off switch starts to wear.

    So I went to a place to have them replace it, but they didn't want to deal with a laptop so what I ended up doing
    what seemed to help was to split the back part of the laptop.

    OK, that means nothing, and I'm having a hard time putting this into words. Maybe I'll do a video shoot & post
    to youtube later, but you know how you normally want to take the cover off of a laptop to access the motherboard?
    There's a phase where they say use a guitar pick to take the cover off.

    Well, I just did that near the top of the laptop (closest to the power switch), and it's opened like 1/16" of an inch
    (1 or 2 mm) and leave it that way. No screws. No taking apart entire laptop. Literally takes 10-15 seconds

    what I think this does is keeps the power switch lifted high enough to not touch the contact that causes the
    system to shut down.

    Your mileage may vary! :-)

    Funutation
  25. deltadawnJ said:
    JLOVELY56 said:
    My toshiba satellite p755-s5320 keeps just turning off (not shutting down) just click off. I took it to a tech and he kept it for two days and he said it never happened to him. It continues to happen to me everyday. The laptop stays on from around 5 to 20 min. Hope someone can help me with my problem. Thanks


    I hate to tell you this but I have the same problem with this laptop and it's bad news. The power button is likely the problem and Toshiba no longer makes the part so it cannot be repaired. Per my repair person it's poorly designed like a piece of tape and 2 pieces of aluminum foil and he can see why it quit working. It took a while to discover that this was the problem and he had to finally take it apart to see this. Toshiba will take no responsibility for this poor design and has told me to buy a new computer even though mine was purchaed in January of '12 and I started initially having this issue probably 14 months after purchase. I would love to keep finding more people with this problem, maybe if we all complained Toshiba would listen. You are not the only other person with this problem I have seen on internet forums.
  26. Purchased my Satellite P755-S5380 in July 2012 and it has begun to shut off with no notice and re-starts with difficulty. I purchased a new battery & that does not help. Very frustrated with this. Paid almost $700 for this.
  27. my mother in-law gave my son her old laptop which sounds to have the same problem you described and when in safe mode it seems to stay on with out turning off and restarting - I am not that computer illiterate I was wondering if you can give me a dumbed down version of what you did to fix this issue if possible - my email is Lady_vickers@hotmail.com - Thank you in advance :)

    Joeslim said:
    Im having the same problem , ive got this toshiba a300 which is quite old , now its shutting off randomly when u turn it on but when i go safe mode it stays , i ran linux and it shuts off after couple of minutes but when i run in compabitliy mood it didnt do it , i have tested the hdd and ram and all good , so i suspected the graphic card driver or maybe another driver , i updated bios and installed the original windows that came with it ,so far no problem but only two drivers in the driver list still not installed and i also noticed , the network driver had some weird name "isatap.{01f5587B-D8D1-43AC-8FF1-E9E8FF3BACBF} and another one istap.{CAAA7E60-ADAB-40C1-A2F7-650D5049E18} so i disabled them and its working fine so far and will post if anything happens . If anyone have an advice or can have any knowledge about what is going on let me know plz
  28. i'm not posting a solution. seems to be a major issue from what i'm reading.. just acquired a toshiba satellite C55-A from my mother in law, she hardly used it. from what i can tell this things only about a year and a half old, not even a spec of dust in the heatsink, started noticing random shut downs about 2 days ago, thought nothing of it. tonight it just crashed 2 times in a row. this thing is pretty much equivalent to a paper weight to me now since i don't like using laptops with random shut down issues. doesn't seem like toshiba is wiling to help many of you, and i'm pretty sure i'm SOL since it was a gift. too bad. really was liking this thing. going to continue to use it i guess for just basic web browsing since i don't trust it for any major work. writing this reply to show that there's a lot of us with these garbage laptops. :no:
  29. Did you try turning off Power Saver? I read this in a forum and it has worked for me (so far!)
  30. phear2013 said:
    JLOVELY56 said:
    My toshiba satellite p755-s5320 keeps just turning off (not shutting down) just click off. I took it to a tech and he kept it for two days and he said it never happened to him. It continues to happen to me everyday. The laptop stays on from around 5 to 20 min. Hope someone can help me with my problem. Thanks


    did you ever find the problem im having the same issue. which is not the fan as ive cleaned it.


    I you have the guts open your Toshiba and put thermal paste on the CPU. It should work.
  31. Same thing happening to my Laptop. Piece of rubbish. Going into the bin. Nothing but trouble from day 1. Will never buy a Toshiba again!!!!
  32. JLOVELY56 said:
    My toshiba satellite p755-s5320 keeps just turning off (not shutting down) just click off. I took it to a tech and he kept it for two days and he said it never happened to him. It continues to happen to me everyday. The laptop stays on from around 5 to 20 min. Hope someone can help me with my problem. Thanks

    First boot in safe mode (press shift and restart for win 8) and
    Goto Device Manager and disable both cpu cores. work with my toshiba a300
    is a problem related with nec tokin capacitor under cpu in mobo, i hope that you quick fix the problem.
  33. Start control panel system and security power options pick a plan or create your own now click on change plan settings, find change advanced power settings, scroll down sleep and find hibernate after select number of minutes or 000 it out for never this solved my problem with it just randomly shutting off everyday this was very frustrating to say the least. Ive also put new thermal paste on my CPU and GPU.
  34. mighty santa has it correct.

    it is the power switch.

    his video is also fairly nice in showing how to "fix it" for free vs. getting another power switch for - indeed $50.

    Yes, you have to take the darn thing apart, and his video has the computer already apart, but there are quite a few videos showing teardowns.

    I have 12 of these P755 computers, and two have now failed - both because of the power switch issue with random shutdowns (and software corruption on one of them because of that.)
  35. deltadawnJ said:
    JLOVELY56 said:
    My toshiba satellite p755-s5320 keeps just turning off (not shutting down) just click off. I took it to a tech and he kept it for two days and he said it never happened to him. It continues to happen to me everyday. The laptop stays on from around 5 to 20 min. Hope someone can help me with my problem. Thanks


    I hate to tell you this but I have the same problem with this laptop and it's bad news. The power button is likely the problem and Toshiba no longer makes the part so it cannot be repaired. Per my repair person it's poorly designed like a piece of tape and 2 pieces of aluminum foil and he can see why it quit working. It took a while to discover that this was the problem and he had to finally take it apart to see this. Toshiba will take no responsibility for this poor design and has told me to buy a new computer even though mine was purchaed in January of '12 and I started initially having this issue probably 14 months after purchase. I would love to keep finding more people with this problem, maybe if we all complained Toshiba would listen. You are not the only other person with this problem I have seen on internet forums.
  36. My Toshiba laptop had same problem. Tech kept it for 2 weeks and problem came back. The tech said it was the Mother Board and wanted $300 for a new Mother Board. I paid him $100 and he never fixed the problem because it came back. The laptop keeps turning itself on and off. I wonder if I am being wammed by satellite or hacked by a bunch of haters.
  37. I had same problem with my Toshiba satellite laptop what I did was remove the battery when plugged in because the battery over heats when fully charged and still plugged in and so far had no more problems and still works fine when I install battery back in when I go out
  38. This is not a solution but I have same problem with my Toshiba Satellite L755. I hope we find a solution to this or Toshiba offers some help. Very frustrating!
  39. I have an A665-5184x that was having same issue with random shutdowns. If computer stays on long enough perform the following :
    Go into power settings and click on "choose what pushing power button does..."
    Set every selection to "do nothing"
    Save changes....
  40. JLOVELY56 said:
    My toshiba satellite p755-s5320 keeps just turning off (not shutting down) just click off. I took it to a tech and he kept it for two days and he said it never happened to him. It continues to happen to me everyday. The laptop stays on from around 5 to 20 min. Hope someone can help me with my problem. Thanks


    Am having the same isue now... cant listen to my spotify even due to this
  41. Maybe its the problem with the wireless network driver. Try disabling wifi
  42. JLOVELY56 said:
    Unfortunately taking out the battery and running the laptop on the adapter did not help.

    I don't have a solution, the SAME thing keeps happening to me. I've had it in for repair. It worked for a week or so, now we are back to randomly turning off. The battery is NOT overheating. Taking battery out doesn't help. I'm at a loss.
  43. I have the same issue. The Satellite laptop switches off randomly. However, I noticed the issue occurs only after playing a sound e.g. running You Tube or listening to music. If only documents are open, the issue does not come at all. Also, it slightly glitches before it suddenly turns off.
    To me it seems power issue with the speakers which is shorting off the 19 VDC of internal voltage and hence causing immediate trip.
  44. This is not an answer but most assuredly the same thing is happening with my Toshiba Satellite. I purchased a new battery but that didn't help. And yes the laptop is running hot. Unfortunately, I am not as comfortable as some if you with taking apart the laptop and clearing fans nor would I know what a "strip for heating" is...idk. Seems like an inexpensive option is out there but without some of your skill set. I maybe forced to buy a new laptop but does this mean not to purchase another Toshiba?
  45. JLOVELY56 said:
    My toshiba satellite p755-s5320 keeps just turning off (not shutting down) just click off. I took it to a tech and he kept it for two days and he said it never happened to him. It continues to happen to me everyday. The laptop stays on from around 5 to 20 min. Hope someone can help me with my problem. Thanks
  46. JLovely56, Do you have the laptop on a flat surface? I replaced the battery in my laptop and then placed the laptop atop an unused baking grid. It looks like a wire basket. But the laptop has not been overheating and is not shutting off...for now. I will look into a few of the suggestions for cleaning the vents that were mention in the posts but I believe I have extended the life of the laptop for a while longer.
  47. Mine did the same thing, I took the battery out and ran it just plugged in. It has not shut off yet and it has been 4 hours now. I am going to order a new battery on Ebay for $34.
  48. I had the same problem and after trying many things with no success I uninstalled the Toshiba eco-utility (found by going to Control Panel and clicking the Programs and Features). I did not have the problem until I installed Windows 10.
    Thus far all in now fine.
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