I recently had a SeaSonic-built XFX Pro750 PSU fail on me and it took my CPU with it. OK, it happens to even the best products and I have no bad feelings toward XFX for it. In fact even in the wake of this I had settled on a superb XFX Pro 850W Black Edition over the Corsair HX850 Gold for duty in my upcoming Haswell build. But before pulling the trigger I felt inclined to follow-up on my current RMA with XFX.
The XFX rep took 5 days to respond to my email (over a weekend) and told me that I could now send the unit in for RMA.
It had been sent 3 weeks ago.
After informing him of this he said that a new one would ship the next business day.
That was a week and a half ago. I have had no updates.
When the Purolator and UPS guys circled my neighborhood today and didn't stop at my home, I immediately ordered the Corsair HX850. It's the same price but not as feature rich, convenient, quiet, or as stylish.
XFX PSU's are probably the best quality/value/performance for my current money and I'll certainly envy their products. But I can't trust them now, nor can I recommend them in good faith.
BTW I also RMA'd a Sony blu-ray player last week--it took 5 business days in total. The RMA of my 2500k with Intel? 2, yes TWO days.
So my question out of sheer curiosity is: How much do you consider warranty/customer service when choosing products? Will you spend a little more to know that if something happens you'll be well taken care of?
Maybe I'm just getting old.
The XFX rep took 5 days to respond to my email (over a weekend) and told me that I could now send the unit in for RMA.
It had been sent 3 weeks ago.
After informing him of this he said that a new one would ship the next business day.
That was a week and a half ago. I have had no updates.
When the Purolator and UPS guys circled my neighborhood today and didn't stop at my home, I immediately ordered the Corsair HX850. It's the same price but not as feature rich, convenient, quiet, or as stylish.
XFX PSU's are probably the best quality/value/performance for my current money and I'll certainly envy their products. But I can't trust them now, nor can I recommend them in good faith.
BTW I also RMA'd a Sony blu-ray player last week--it took 5 business days in total. The RMA of my 2500k with Intel? 2, yes TWO days.
So my question out of sheer curiosity is: How much do you consider warranty/customer service when choosing products? Will you spend a little more to know that if something happens you'll be well taken care of?
Maybe I'm just getting old.