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Microsoft is Confident Xbox One Won't Have Quality Issues

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May 23, 2013 6:36:33 PM

No, he's going to say: "this baby's gonna shit itself into a brick the first time you turn it on..." On second thought, after this reveal, such a comment wouldn't have surprised me...
IB
May 23, 2013 6:37:59 PM

I only ever encountered the Red Ring of Death once, and thats having owned 3 xbox 360s at different points. Still 1-3 for one person is a pretty shit hit rate.
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Anonymous
May 23, 2013 7:02:35 PM

Ha I bet this won't be the case...Btw isn't new tech supposed to get thinner lighter smaller, but this Xbox one looks bigger bulkier like an old VCR whats up with that??
May 23, 2013 7:02:42 PM

x86 is probably more consistant.
May 23, 2013 7:14:34 PM

The games "locked" to account news (if you can call it news at this point) is a little distressing. I wonder what the effect will be on the bottom line... In the PC gaming world this is commonplace, but is justifiable with the reduced prices and common sales. I'd be amazed if MS followed a similar business model, if they even could. Consoles have always subsidized the R & D and hardware costs with accessories and licensing costs.
Has Sony announced if they are following suit? I haven't read much into the PS4 yet.
May 23, 2013 7:28:53 PM

I know I'll get lots of hate for this, but I'd rather they take the steam model with an option to go completely digital. I'd see that as an advantage outweighing not being able to resell my old games. As long as they have Steam like sales.
May 23, 2013 7:49:11 PM

Microsoft my be confident, but that is not saying lot. Like you would say anything else. That would be like saying are product really does not work. That will sell lot of units
May 23, 2013 8:07:58 PM

There will be some duds. My 360 slim had E74 when I turned it on for the 1st time, but I could see production was quick when it 1st came out. My old Xbox 360 died when the slim went on sale. Conspiracy I say :p 
May 23, 2013 8:11:40 PM

Over this past week I have read many articles from many different sites with interviews with different Microsoft Representatives. Every article leaves me feeling as if they are lying to me. Alot of them contradict each other. "No its not online always" "with our cloud technology we can offload processing from the system to the cloud"(IE: gotta be connected to play. I think I'm just gonna upgrade my computer and hope ps4 and xbox ports are cost effective for companies to do.
May 23, 2013 8:29:16 PM

Quote:
"I think the whole idea of a secondary market is important and it’ll be important in the next generation and we’ve designed [Xbox One] with that in mind from the beginning," he added.

Sure it's important which is why they are locking the content so you have to pay them a fee to transfer it to someone else so they can get a piece of every resale and lock out third party companies from being able to resell them unless they include a portion of it going directly to MS !
May 23, 2013 9:16:53 PM

Went through 3 X-Box 360's before the 4th finally took. Only one time I didn't have to pay for the full thing because it was within the stores retail return policy and a month later they were rejecting all returns due to the influx and forcing people to talk directly with Microsoft. Only problem was Microsoft didn't formally announce, or shall I say acknowledge there was a problem, until around 2009.
You can say people are hesitant and a little salty about any upcoming console based off how they treated the first adapters. I myself will wait a year and see what others say because if there is a problem history shows us Microsoft will not show sympathy.
May 23, 2013 9:20:36 PM

With such a extreme failure rate in the first 360 model I don't care what Microsoft says, I certainly am in no rush to buy one and of course Microsoft isn't going to come out and say anything different than what was just stated whether it be the truth or not.
As for the used games issue, when people buy something they become the owner of it. Now you may argue that you're not actually buying the game but rather a license to play the game, but that is still ownership of that license and that license should be able to be sold and transferred. This isn't debatable.
May 23, 2013 10:01:32 PM

"He also revealed a little insight into the console's DRM, stating that games will be "locked" to each owners' profile. Of course, that could seriously affect the secondary used games market,..."
Forget the used game market for a moment, let's concentrate on the people with kids, or households that have multiple gamers in the house ranging from 6-90 years old. Unless you're stingy, when you buy a game, everybody in the house plays it. I haven't owned a console since the Dreamcast, but when I go to my fam's house, or friends house, everybody in the house has their own profiles, even I have one. According to Microsoft, if you buy a $60 game, the new Kinect 2.0 logs you in via facial recognition, only then can the game be played, bcuz you're there, present. If you're gone, then the kids, or everybody else in the house is screwed, and they have to buy their own $60 game if they want to play. That's great money for MS, but who wants to buy a game four times, unless they have four 360s in the house, and they all want to game at the same time.
Even logging in the traditional way, when you're at work, other people might want to play the game under their own profile, with their own settings, and achievements. But NOOOOOOO, that takes away from MS profits, and they want to consider that piracy (hint of sarcasm)
May 23, 2013 11:34:32 PM

I really don't get why it has only a 500GB HDD.
May 24, 2013 12:08:55 AM

He also revealed a little insight into the console's DRM, stating that games will be "locked" to each owners' profile.
"You could have multiple Xbox Ones, your content is yours on every one of them, and it doesn’t require that you carry discs back and forth.
This sounds like kids are gonna need to be trading their usernames and passwords to each other to play other games. Microsoft will need to add to their manuals: Change password as soon as your done trading games with friends!
May 24, 2013 12:09:12 AM

They put a very nice heatsink and a 140mm fan inside, thats one thing good about the ONE so far.
May 24, 2013 1:20:40 AM

where are the stats on the xbox?
May 24, 2013 2:28:28 AM

hardware is probably going to be good build quality
but all the extra consumer limiting crap? (must connect to the interwebs once every 24 hours must pay an additional installation fee to install a game on a second xbox etc) a lot of people will not buy it
but I predict that because publishers don't like used game sales so they will put a lot of their games on the xbox one and less on the ps4
but less people will have brought the xbox one because of this extra fee (and other things) and more will have brought the ps4
May 24, 2013 4:08:18 AM

The opinion of a PR man with biased interests on the subject is irrelevant to me. If the people who designed the slim console are behind this then why is the system so ugly and bulky? Such a design could prove good for airflow at least. I mean they obviously aren't going for aesthetic, so it has to at least be practical, right? We'll see. I give MS points at least for being honest with their restrictive console policies since I suspect Sony is doing the same more discretely, but if they can't explain what their "used games" approach is then they either don't have it figured out yet or they're hiding it on purpose. Again, why would they choose to take the bad public opinion of people assuming they can't play used games when they KNEW already this was a sticking point with gamers, unless telling you would be worse for opinions.
May 24, 2013 5:27:13 AM

The original 360 had a 90 nm CPU/GPU which was huge and generated a lot of heat created RR.
The latest 360 have a 45 nm (half the size!) and its a combine chip so much less heat and much more efficient.
As long as the engineers put a decent heatsink on the new xbox, there shouldn't be any RR in this generation...
May 24, 2013 5:30:38 AM

The original 360 had a 90 nm CPU/GPU which was huge and generated a lot of heat created RR.
The latest 360 have a 45 nm (half the size!) and its a combine chip so much less heat and much more efficient.
As long as the engineers put a decent heatsink on the new xbox, there shouldn't be any RR in this generation...
May 24, 2013 6:07:44 AM

"our new product won't be defective liek the last two".. well tell you what m$ we'll see in a few years if you are right but i am not holding my breath
May 24, 2013 6:18:28 AM

"You could have multiple Xbox Ones, your content is yours on every one of them, and it doesn’t require that you carry discs back and forth. The disc becomes a means of distributing the bits back and forth but the content is locked to you."

That is the most telling statement. Consoles in my house (while for me too) are mainly for my kids and the fact that knowing a game is "locked" to a single user just wont fly. I am not buying three copies of a game because each copy is tied to one childs account. I dont think Microsoft realizes the impact of that and how it will affect market acceptance.
Anonymous
May 24, 2013 6:26:53 AM

There will be issues every new system has them. I'll stick with a real gaming platform the PC.
May 24, 2013 6:28:30 AM

"Microsoft is Confident Xbox One Won't Have Quality Issues"
Famous last words! This is their first attempt at an x86 and implementing several new kinect controls. They have made similar boasts with their windows operating systems, and it proned to the occasional crash/freeze. I wonder how long it will take for their xbox one operating system to get hacked or have viruses affecting its stability?
Sure, the XBOX One will not require compatibility with as many devices, but Microsoft seems desperate to convince people that it will be trouble free, to avoid potentially poor sales during the launch of their new console!
May 24, 2013 6:34:12 AM

Well youve had how long to learn about rohs complient solder ms?
May 24, 2013 6:35:31 AM

"Microsoft is Confident Xbox One Won't Have Quality Issues"
Famous last words! This is their first attempt at an x86 and implementing several new kinect controls. They have made similar boasts with their windows operating systems, and it proned to the occasional crash/freeze. I wonder how long it will take for their xbox one operating system to get hacked or have viruses affecting its stability?
Sure, the XBOX One will not require compatibility with as many devices, but Microsoft seems desperate to convince people that it will be trouble free, to avoid potentially poor sales during the launch of their new console!
May 24, 2013 7:05:50 AM

Is Phil Spencer willing to bet his job on that?
May 24, 2013 7:36:08 AM

"to release a device that will last for the next ten years"
-At the rate that tech evolves these days, 10 years with those specs they've released will certainly hold back games from advancing tech wise. Disappointing that they expect those specs to last 10 years...
May 24, 2013 8:01:29 AM

So can I buy a game and let my kids play it locally on their profiles w/ the disc and NOT pay the licensing fee?
Right after the press conference announcing One, GameStop's stock fell $1.50 because you didn't address the issue, and I like buying used games because I have 3 kids and a tight budget, and I know that I'm not the only gamer in a similar situation. If MS doesn't find a way to appease this crowd, the WILL lose a pretty chunk of change from that demographic (Also younger games who would rather buy 2 used games instead of 1 new one with their hard earned allowance)
May 24, 2013 8:01:32 AM

So can I buy a game and let my kids play it locally on their profiles w/ the disc and NOT pay the licensing fee?
Right after the press conference announcing One, GameStop's stock fell $1.50 because you didn't address the issue, and I like buying used games because I have 3 kids and a tight budget, and I know that I'm not the only gamer in a similar situation. If MS doesn't find a way to appease this crowd, the WILL lose a pretty chunk of change from that demographic (Also younger games who would rather buy 2 used games instead of 1 new one with their hard earned allowance)

EDIT: My reason for point this out is a lot of people won't want to invest in buying an XB1, regardless of the product's "Quality", to be nickel and dimed by it.
May 24, 2013 8:03:39 AM

As with most anything else, I'll believe it when I see it. It's not like any company releases a product with the stated intent that a good percentage of them are going to fail. And I highly doubt their plans for the used game market are all that great. I'll wait for a few more details, but I really don't see myself at any point using the Xbox One even if I get one for free.
May 24, 2013 9:11:07 AM

While the red ring of death is bad, I think that scratching disk was even worse because you have to buy games all over again...
Hopefully all that will be resolved
May 24, 2013 10:14:43 AM

I'm on my seventh 360, no joke. Of course I had 6 bad ones within the first two years alone. A few of those were red ringing right out of the box and got returned for another at the place of purchase. Only to have those ones die within a week. Then I switched over to the PC for about 3 years, and only played 360 every now and then. My sixth lasted up till about a year ago because I barely used it while I was gaming on the PC. I finally bought my seventh 360 last year when I noticed that staples had messed up the pricing on one of their units. I got the 360 black with 3 games, two controllers, a headset, and a year of XB live for only 159.99. It was supposed to be 299.99. lol. Either way when this one dies I'm done with consoles all together unless a new Unreal game(Tounament/Championship) gets released as a console exclusive, AND IT BETTER NOT!!!
May 24, 2013 12:00:43 PM

I bought the 360 shortly after release even though the red ring and lockup issues were widely known. First unit locked up, I returned it. Second unit, same thing. Third unit, it locked up and I called support. They tried to tell me it was because the time on the unit was not set correctly (wtf). I set the time correctly, it still locked up. At that point I decided if a company can't get a $450 anything to function correctly, it's not worth having, so I brought it back. The above events all happened within a 3-day timespan.
Flash forward a year and a half. Reports came out that MS had all the hardware issues worked out. I picked up another unit. I ran for six months and then red-ringed. I had to ship it to the repair center in Texas. I got it back the next week and it worked for three more years then failed.
In the first two years of the Xbox 360 launch, there were reports that up to 90% of units sold had hardware failures. I can't, for the life of me, believe they put the same team in charge of this next launch?
If they don't have a three-year warranty on these things out of the gate, based on the Xbox 360's history, I wouldn't count on the quality of these units being all that high.
May 24, 2013 12:27:05 PM

With nearly 50% of the Console being a fan and heat sink i don't see any cooling problems. As for the software side well...
May 25, 2013 12:15:06 AM

the fact they are all going X86 / 64 means cloud gaming and cross platform computing is going to be possible! I have always said put gran Turismo on windows, and the game would explode exponentially! now they have all gone the X86 route. that even means emulation will be Frigging simple and amazingly fast! I am watching very closely!!
May 25, 2013 12:34:32 AM

LOL it shouldn't be "confident" It should be "certain" that they have tested it long enough to have it sorted out!. The fact the Chassis is huge on it. it should have ample cooling. and even if it doesn't, having such a large case , granted no one knows the layout etc of the innards. but the space will be used by modders just like the 360 xbox days but hopefully more ease
May 25, 2013 11:41:43 AM

Gamestop said months ago when the whole issue over getting rid of used games stirred up that they will not carry a new consoles that doesn't support used games. Let's see if they actually have the nuts to stick to their claim.
May 26, 2013 3:35:14 PM

Oh no not another "10 year" console sigh they should be replaced every 5 years at least.
May 27, 2013 1:56:00 AM

In other news the State department has released a statement saying they are "confident" the USA will not start anymore wars.
May 27, 2013 5:33:51 AM

kewlmunky said:
Gamestop said months ago when the whole issue over getting rid of used games stirred up that they will not carry a new consoles that doesn't support used games. Let's see if they actually have the nuts to stick to their claim.

If the console sells, they'd be stupid not to carry. They would hasten their own demise.
May 27, 2013 5:45:49 AM

thecouchguy said:
In other news the State department has released a statement saying they are "confident" the USA will not start anymore wars.


Now remember... None of these "engagements" are technically called wars. No one declares "war" any longer. There's too much baggage that goes along with it. If the US dictator (a true democracy has a president mind you) doesn't call it a war, they don't need the approval of any other branch of government. They can send the money of the taxpayers, troops, equipment, supplies in any direction (all funded by taxpayers and usually based on corporate interests/kickbacks) they see fit while telling the taxpayers they don't have enough funds for their own people and their own country's government programs. Just call it a "conflict" or some other less-harsh word. That's how they get around that whole "war" thing.
May 27, 2013 8:28:53 PM

ubercake said:
thecouchguy said:
In other news the State department has released a statement saying they are "confident" the USA will not start anymore wars.


Now remember... None of these "engagements" are technically called wars. No one declares "war" any longer. There's too much baggage that goes along with it. If the US dictator (a true democracy has a president mind you) doesn't call it a war, they don't need the approval of any other branch of government. They can send the money of the taxpayers, troops, equipment, supplies in any direction (all funded by taxpayers and usually based on corporate interests/kickbacks) they see fit while telling the taxpayers they don't have enough funds for their own people and their own country's government programs. Just call it a "conflict" or some other less-harsh word. That's how they get around that whole "war" thing.


You best stop revealing all their secrets otherwise.....knock knock knock "excuse me sir im agent jones from the FBI we are looking for Mr Ubercake"
May 28, 2013 5:54:42 AM

nevilence said:
ubercake said:
thecouchguy said:
In other news the State department has released a statement saying they are "confident" the USA will not start anymore wars.


Now remember... None of these "engagements" are technically called wars. No one declares "war" any longer. There's too much baggage that goes along with it. If the US dictator (a true democracy has a president mind you) doesn't call it a war, they don't need the approval of any other branch of government. They can send the money of the taxpayers, troops, equipment, supplies in any direction (all funded by taxpayers and usually based on corporate interests/kickbacks) they see fit while telling the taxpayers they don't have enough funds for their own people and their own country's government programs. Just call it a "conflict" or some other less-harsh word. That's how they get around that whole "war" thing.


You best stop revealing all their secrets otherwise.....knock knock knock "excuse me sir im agent jones from the FBI we are looking for Mr Ubercake"


Oops! Going underground for a while...
June 4, 2013 4:45:32 PM

"We learned a ton from the 360 launch and we took care of our customers with the extended warranty," What!? My Xbox 360 Slim came with a one year warranty just like everybody elses did. How can they say they treated there customers with an extended warranty? No way was it covering if I damaged it myself.
!