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Ask Me Anything - Official ASUS Representative

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  • Tom's Hardware
  • Hardware
  • Motherboards
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June 25, 2013 7:53:41 AM

Tom's Hardware Ask Me Anything - ASUS
Ever wanted to ask one of the big hardware or software giants something directly? Why’d they do that? Where’d the idea come from for that last product? What’s in store next? Well, now you have the chance!

Tom’s Hardware is proud to announce a brand new community feature – ASK ME ANYTHING.

On Wednesday, June 26th, we’ll be hosting the first of a series of Tom’s Hardware Ask Me Anythings, and our guests will be official representatives from ASUS!

This thread will be unlocked, open and live for 24 hours starting at 12:00 noon eastern on June 26th, and questions will be moderated and supervised by Tom’s Community Manager, Joe Pishgar, and a full team of Senior Moderators.

Ask Me Anything Rules
• All Rules of Conduct apply.
• No tech support questions, as these require in-depth personal follow-up and diagnostics.
• Keep questions direct and to the point.
• Avoid opinion bias - ie: "Why are all your products awesome/bad/smelly?"
• Be respectful of our guests
• Do not post duplicate questions, or repost your question multiple times.
• Not all questions may be answered. Questions may not be answered in the order in which they are received or posted.

Only registered users will be able to ask questions, so if you haven’t yet, be sure to register now for your chance to participate!

The official representative will reply periodically over the time the AMA is active using a recognized and verified account.

Please join us on this date to throw your questions into the mix and ask ASUS what you’ve always wanted to ask.

What: Ask Me Anything – ASUS
When: Wednesday, June 26th, 12:00 p.m. Noon EDT
Where: This thread itself!
Who: Erik Joiner, ASUS Marketing Manager and assorted ASUS spokespeople and reps

More about : official asus representative

June 25, 2013 8:15:56 AM

THE AMA IS NOW LIVE!

Our Guests from ASUS are-

Name: Rajinder Gill (Raja)
Username: Raja@ASUS
Title: Technical Marketing Specialist
Bio: I've been with ASUS for over two years now, and have worked with online communities for a decade. I've previously worked as a Senior Editor for Anandtech Motherboards, and my specialist areas are motherboards (naturally) and audio products.

Name: Juan Jose Guerrero
Username: frogo369
Title: Sr. Technical Marketing Specialist
Bio: A tweaker and tuner of the dark arts that is PC DIY, toiling away with the motto to "Always Be Tweaking, Tuning and Benching". If I can build it, tweak and tune it... I love it! PC DIY is my passion, hobby and huge part of my life. Here's to bringing out the PC DIY and enthusiast inside of everyone!

Name: Nick Mijuskovic
Username: Nick-ASUS
Title: Sr. Technical Marketing Specialist
Bio: I’m responsible for sampling out Displays, Networking products, All-in-Ones, and Desktops to review sites and helping out with technical related questions from all directions. When not knee-deep in hardware, I’m a big soccer fan and I love the outdoors!

Name: Erik Joiner
Username: erik-asus
Title: Consumer Marketing Manager
Bio: I have been with ASUS for over 3 years, with my main focus in creating the most engaging and insightful experience possible through social media. I love working with the community almost as much as I love tech.
June 26, 2013 9:00:44 AM

Why does the Asus G750 laptop have a soldered CPU when your competitors do not (4700HQ rather than the 4700MQ)? Also a soldered GPU rather than a MXM slotted GPU? Don't tell me it's to save weight, your laptop is heavier than the MSI. The 17" MSI has a 9 cell battery weighing 8.6 pounds and the G750 with the 8 cell battery weighs 9.9 pounds.
I don't think it was a good engineering decision. It doesn't attract the computer enthusiasts and I don't see what purpose these limitations have. People like the option of upgrading to an Extreme CPU later on when they get cheaper.
Otherwise the laptop is nice though.
Can you give me reasoning why Asus made this decision?
Thank you

EDIT: I have a feeling that this question isn't going to be answered. Might repost
Related resources
a b Ĉ ASUS
June 26, 2013 9:01:57 AM

What's the correct way to pronounce ASUS? I say 'ace-us' but when my girlfriend phoned, the guy answered with 'ah-zoos'. I know the name is derived from 'Pegasus', but that would suggest an 'uh-sus' pronunciation, which wouldn't sound right. Is there concensus at ASUS over pronunciation or does it vary?
June 26, 2013 9:03:10 AM

Questions are pouring in from Twitter and Facebook as well - I'll filter these through here and post a few of them as they are received.

Here's a handful received so far:

Q. On the ROG 1150 socket do the power phases interfere with a LAN connection in gaming to the point where I might want to use a standalone LAN card?

Q. When will ITX/DTX FF will start getting love in their road maps.
June 26, 2013 9:03:16 AM

Can you give us any specs or other details about ASUS's upcoming Chrome OS products?
June 26, 2013 9:03:34 AM

My question:

What goes into creating an Android OS update for your tablets (like does ASUS have to code custom software, talk with other companies like processors to get drivers, testing time, etc), and how is it decided what device gets updated and what don't?
June 26, 2013 9:03:43 AM

Hey!

Question:

When are you planning to release the GTX780 DCII into the Swedish market? Just wondering if I'm supposed to stick around and wait or just get a reference.

Answer:

This going will be going into production shortly and be available soon in NA as well as other regions. Overall availability should be within the next month or so.
June 26, 2013 9:03:52 AM

Hello, First post for me here,

After looking at your new Maximus VI Impact (which is awesome), I was wondering if there'd be any chance we'd be seeing any sort of x79-based mini -ITX motherboard.
June 26, 2013 9:04:52 AM

Hi.I wanted to know since ASUS has Made the 1st AM3+ Motherboard which had the PCIe3.0,does ASUS also has anything for FM2 socket?are there going to be FM2 Motherboards which have PCIe3.0?
June 26, 2013 9:05:00 AM

Hi,
Why Asus isn't concentrating much on the Mini ITX form factor? The haswell provides immense opportunity for an Mini ITX system which is as powerful as a ATX desktop. There are only a few mobos in the category! Moreover only fewer are available in India! I am planning to build a Mini ITX system based on H87 or Z87. Will there be a reasonably priced Mini ITX based on H87 or Z87? If so when will it be available in India?

And does Asus plan for an Android tablet with digitizer stylus (7" to 8" screen size)?
June 26, 2013 9:05:16 AM

How does ASUS plan to utilize the USB port on the back of their Wireless Routers? Does Asus have any plans for a Home Automation solution?
June 26, 2013 9:06:21 AM

When is the formula vi and impact coming out? Thanks.
June 26, 2013 9:06:38 AM

Hey guys, thanks for doing this AMA :) 

Since you are all marketing guys, I think my question will get to the right people. It's about the packaging for your graphics cards. What's with the cheesy/silly/embarrassing bad game-esque renders on the boxes? They're always awful quality, and even if they weren't they're just childish. Is that really the kind of thing that you think will appeal to your audience? I'm willing to bet most of your customers aren't children or teenagers any more - young people nowadays have no idea desktops even have the ability to play games - we're all in our 20's/30's/40's and are enthusiasts and engineers. Why not some simple, elegant packaging like we're seeing increasingly in ultra-mobile products?

Now, you guys are definitely not the worst.... Sapphire are pretty bad with their CG girls everywhere ... but come on, we're adults. Some nice, understated packaging would do a LOT to differentiate you in the marketplace!
June 26, 2013 9:07:54 AM

How many years do you think it will be before 4K monitors become mainstream? Like say a 27-30" 4K being in the $500-$800 range? Most 4K monitors I see today are between $2K-$4K.

Also when is that new Maximus Formula board being released? The one that was demo'd in that rig @E3 I believe.
a b Ĉ ASUS
a c 150 V Motherboard
June 26, 2013 9:09:39 AM

I am deaf in one ear, and the Sonic Radar available with the SupremeFX sound on ROG boards is of great interest to me. It may finally allow me to play FPS titles, where knowing the direction of "incoming" is vital. I only recently bought a Maximus V Gene (S1155) that also has SupremeFX. Will Sonic Radar drivers be available for this board too? I'd like not to have to undertake a $500 upgrade so soon after the last one.
June 26, 2013 9:10:45 AM

is the gtx 770 poseidon 2gb or 4gb? and approximately when can we expect a release?
does Asus plan to release any 4gb gtx770 cards anytime soon?
June 26, 2013 9:10:51 AM

hey, 3 questions. first, when will you make a version of the radeon hd 7990? second, will you ever make a more slim versoin of the radeon hd 7970 like the his version? and third, will you ever hop into the psu market?
a b V Motherboard
June 26, 2013 9:11:22 AM

Are you updating the AMD G34 Socket Motherboard series at all?
June 26, 2013 9:11:29 AM

Jerome Palazzi said:
Hello, I bought a 7970 DCU2 Top and I am disapointed because the vcore is intentionally locked, its is not in DCU2 or with matrix.
You tell me to buy a mobo with hotwire, I got a p8z68v-pro, its still a 200e board and I aint got no hotwire on it, I wont spend in a rampage juste to oc my card, this is clearly unfair.
With the vcore locked the card have a great oc potential so do you have plans to unlock it ? Cheaper cards can do it, so why can't you ? Everything has been made by Asus to lock the vcore, seriously I don't understand why.

Please do something, this card cost too much to have a vcore locked, have you plans to correct that ?

Sorry for my poor english and thanks fore the answer, I know there is lot a people who are waiting for an answer to this.



The voltage is not actually locked the vbios for the card does allow for overclocking but a correct version of GPU Tweak must be used to allow for the voltage to be adjusted. ASUS has led the industry with extensive overvoltage technologies and performance features for GPUs and we will continue to do so. With that noted it is important to remember that the vbios is co developed and validated with our partners whether it be AMD and Nvidia. I will circle back to see if i can confirm for you on the build required.
June 26, 2013 9:11:57 AM

When will ASUS release a 22" 4K monitor?
June 26, 2013 9:12:21 AM

I'm currently using a Asus ROG G53JW. Is there a plan to make an updated 15" laptop in the vein of the G750?

I'm really hoping for a 15" ROG laptop with Windows 8 and a touchscreen. Thanks.
June 26, 2013 9:13:41 AM

Hey, I have a Z77 Sabertooth, and I'm really hoping to make use of the Thunderbolt expansion header. Can you tell me what the ETA on the Thunderbolt card is? It seems to have fallen off the face of the earth.

Thanks for the AMA!
a b V Motherboard
June 26, 2013 9:15:26 AM

afaik, asus was the first brand to build multicore enhancement into their motherboards. my questions are about m.c.e.

how safe and stable are the m.c.e.-overclocked cpus?

will m.c.e. be effective with non-k core i5 and i7 cpus in z87 motherboards? i read in a techreport.com article that intel may have removed partial overclockability from non-k core i5 cpus.

is it possible to enable m.c.e. in motherboards with chipsets other than z87 or z77?

even though intel disables bclk overclocking for non-k haswell core cpus, will it be possible to enable it through uefi in z87 motherboards (for non-k core i5/i3 cpus)?

thanks for doing the a.m.a. :) 
June 26, 2013 9:17:00 AM

david venton said:
hey, 3 questions. first, when will you make a version of the radeon hd 7990? second, will you ever make a more slim versoin of the radeon hd 7970 like the his version? and third, will you ever hop into the psu market?


Currently for the US market we do not have plans to release a 7990. As you may be aware we produced our own solution which was faster and quieter, the ARES II was a ultra high end performance oriented sku that due to the complex design and yield was limited in production quantity. With that in mind you can rest assured our team is always looking at pushing the envelope in designs on the GPU front.

Currently there are no plans to refresh the designs of our 7970 DCII or our 7970 Matrix. The cooling and acoustics are very important for this GPU we want to ensure a consistent cool and quiet experience.

We have no plans to manufacture or produce power supplies. We have extensive partnerships with leading PSU vendors and feel they offer outstanding solutions currently.
June 26, 2013 9:18:38 AM

What happened to HomeTheaterGate, will it return?


Did I just get passed up an hour ago?

When will 8/9000 radeon cards be released for consumption?
June 26, 2013 9:19:30 AM

grantdesrosiers said:
Hey, I have a Z77 Sabertooth, and I'm really hoping to make use of the Thunderbolt expansion header. Can you tell me what the ETA on the Thunderbolt card is? It seems to have fallen off the face of the earth.

Thanks for the AMA!


Currently the add in card has been supplied to Intel's validation labs. We have completed our internal validation and testing but there are requirements by Intel to ensure interoprability and compatibility. Until they complete the validation the card cannot be sold.
a b Ĉ ASUS
a c 104 V Motherboard
June 26, 2013 9:20:40 AM

jpishgar said:
Questions are pouring in from Twitter and Facebook as well - I'll filter these through here and post a few of them as they are received.

Here's a handful received so far:

Q. On the ROG 1150 socket do the power phases interfere with a LAN connection in gaming to the point where I might want to use a standalone LAN card?

Q. When will ITX/DTX FF will start getting love in their road maps.


1) A bit vague, but there should be no issue at all.

2) Soon :) 
a b V Motherboard
June 26, 2013 9:20:56 AM

When Geeks get together and host their own home LAN parties, how can they ask Asus for some SWAG Material?

June 26, 2013 9:21:16 AM

awesome! thanks for answering my questions. i really enjoyed talking to you.
June 26, 2013 9:23:11 AM

Does ASUS intend to support Coreboot instead of UEFI as an option for more open source oriented consumers?

Will ASUS make any products for the mainstream market that are guaranteed to run certain Linux distributions without driver issues?
a b Ĉ ASUS
a c 104 V Motherboard
June 26, 2013 9:23:11 AM

thdocta said:
Hello, First post for me here,

After looking at your new Maximus VI Impact (which is awesome), I was wondering if there'd be any chance we'd be seeing any sort of x79-based mini -ITX motherboard.



It would present considerable design challenges. Power being one of them. Given what would need to be cut out, it would make more sense to stick with Z87 - as least as it stands today.


June 26, 2013 9:24:44 AM

Why did you change your channel board color scheme to gold? Thanks!
June 26, 2013 9:26:30 AM

sam_p_lay said:
What's the correct way to pronounce ASUS? I say 'ace-us' but when my girlfriend phoned, the guy answered with 'ah-zoos'. I know the name is derived from 'Pegasus', but that would suggest an 'uh-sus' pronunciation, which wouldn't sound right. Is there concensus at ASUS over pronunciation or does it vary?


the correct pronunciation of ASUS is ey-soos. Basically a long A and the last part is like Dr. Seuss
June 26, 2013 9:27:00 AM

I have a few questions.

1) Are there going to be anymore MicroATX AM3+ mobos in the near future?
The pickings right now are slim and seem outdated. I would love to see a 900 series MicroATX or a Micro ATX based on the upcoming 1000 series chipset or what ever it is called when it is released with Steamroller.

2) What does the future of the Tuf Series look like?
I am hoping to see an AMD MicroATX Tuf mobo like the Gryphon Z87 just an AMD version.

3) Also will we ever see an Tuf Series GPU?
I would be all over that if there was one. Personally I think the Mars GPU's should have been a Tuf Series GPU and the Aries an ROG. But that is just me. In any case I would love to see a lot more done for the Tuf Series. It seems like ROG gets more attention when the Tuf Series has a very large fan base as well.

One last thing I want to edit in and ask:
4) Why do the AMD Tuf Mobos not have the Armor?
The armor is only on the Intel Mobo's and I have always wondered why that is. I would like to see that on the AMD Mobo's as well.


Those are my questions for right now. :) 
a b Ĉ ASUS
a c 104 V Motherboard
June 26, 2013 9:27:33 AM

raxx666 said:
When is the formula vi and impact coming out? Thanks.



Some time next month :) 
a b Ĉ ASUS
a b V Motherboard
June 26, 2013 9:27:53 AM

I would like to ask about the future of motherboards and whether the rumours of CPU's being permanently soldered to the sockets is true or not?
June 26, 2013 9:29:12 AM

Can you provide any more details about the release of the 39" 4K monitor you announced at CES 2013? A price range or release timetable (other than just Q3 2013) would be great.
June 26, 2013 9:31:17 AM

Timmy Moore said:
My question:

What goes into creating an Android OS update for your tablets (like does ASUS have to code custom software, talk with other companies like processors to get drivers, testing time, etc), and how is it decided what device gets updated and what don't?


It is an extensive process there are multiple tuning aspects that impact usability and the overall experience ranging from application compatibility and scaling, battery life, touch response and much more. In addition we do have to re validate performance metrics and ensure custom developed applications work correctly and optimally. We strive to keep our overall footprint clean though not heavily loading extensive customer applications and framework. This helps to allows us to offer more consistent and frequent updates. In relation to what devices this is complicated can varied depending on hardware requirements that may exist for the update as well all the test noted above. This is also why you see in the mod community custom roms and updates generally have wild variations in their reliability and functionality and performance. We ultimately have to try and ensure that the expectation of a maintain consistent experience is met with each updated release.
June 26, 2013 9:34:04 AM

raja@asus said:
thdocta said:
Hello, First post for me here,

After looking at your new Maximus VI Impact (which is awesome), I was wondering if there'd be any chance we'd be seeing any sort of x79-based mini -ITX motherboard.



It would present considerable design challenges. Power being one of them. Given what would need to be cut out, it would make more sense to stick with Z87 - as least as it stands today.




OK, then I guess I'm doing a microATX build, one more question: will there be any new x79 boards in the September~November time frame when I'm starting the build?
a b Ĉ ASUS
a c 180 V Motherboard
June 26, 2013 9:34:27 AM

Welcome Asus Reps, the questions have been coming so quick I haven't had a chance myself to ask a question.

Is there an Asus Rampage V Extreme and will it still be LGA 2011?

What is the outlook on LGA vs BGA ? Will you be forced to abandon the LGA socket and will this be just with Intel or both Intel and AMD ?
June 26, 2013 9:34:52 AM

raxx666 said:
Why did you change your channel board color scheme to gold? Thanks!


The focus was to offer something visually different but also to reinforce our perspective of offering a premium product. For many years we have offered a lot of really impressive functions and features whether it be our UEFI, Fan Control, Power Delivery Design, Unique function and features etc... Overall with this in mind we applied a visual presentation of being the gold standard. It looks different but I would recommend give it a chance and see how it looks inside of a chassis especially with the great number of good looking black chassis it offers a clean and interesting contrast in color.
June 26, 2013 9:37:19 AM

frogo369 said:
raxx666 said:
Why did you change your channel board color scheme to gold? Thanks!


The focus was to offer something visually different but also to reinforce our perspective of offering a premium product. For many years we have offered a lot of really impressive functions and features whether it be our UEFI, Fan Control, Power Delivery Design, Unique function and features etc... Overall with this in mind we applied a visual presentation of being the gold standard. It looks different but I would recommend give it a chance and see how it looks inside of a chassis especially with the great number of good looking black chassis it offers a clean and interesting contrast in color.


Thanks! The boards do look good in an all black case.
a b V Motherboard
June 26, 2013 9:37:45 AM

Don't know if you can answer this but who manufactures your Dvd drives? Specifically the DRW-24B1ST


I was told Lite-On but I can't really tell for sure.
a b Ĉ ASUS
a c 104 V Motherboard
June 26, 2013 9:38:42 AM

amdfangirl said:
Does ASUS intend to support Coreboot instead of UEFI as an option for more open source oriented consumers?

Will ASUS make any products for the mainstream market that are guaranteed to run certain Linux distributions without driver issues?


Right now, official support is squarely centered on the Windows operating systems. I am not sure that is going to change as there are complications on making changes like these.

June 26, 2013 9:39:02 AM

And thanks for the response on the ETA for the new ROG boards ;) 
June 26, 2013 9:39:38 AM

My answer to frogo has been deleted.. I was telling that this is wrong, the 7970 top is locked, only a minor parts can unlock with an old gputweak, 95% can't because asus changed the bios to correct this bug. Asus made everything to lock the card, search on google you will see every forums whining about this.
The only people who have unlocked it flashed the card with a matrix bios but it didnt work very well.

So either its a bug and asus failed to detect and correct, either its working as intended to force us to buy a mobo with hotwire or a matrix.... in this case this is very sad when sapphire are selling cheaper cards with core unlocked. Because of this I tell you lots of people are disapointed by asus, the tests arent telling that the card is locked and when you buy it.. surprise..
June 26, 2013 9:40:37 AM

Can you briefly hint us about the zenbook infinity release date in US ? Will it be on Q3? If so, when in Q3?
a b Ĉ ASUS
June 26, 2013 9:40:47 AM

Why do you let retailers determine warration durations? Isn't it traditionally the manufacturer that determines duration of manufacturer warranty? I've sent several emails to enquire about warranty details, but never received any response.
a b V Motherboard
June 26, 2013 9:42:04 AM

Why do you not have any ITX boards for sockets AM3+ and FM2 and do you have any plans of releasing such boards?
!