I usually have stellar experiences with online vendors and seldom have a problem. Unfortunately, my recent
experience with Newegg was a very notable exception.
Short version. My company purchased an ASUS P9X79Pro motherboard and an expert technician installed into a custom built PC. The computer wouldn't boot and a couple hours with ASUS tech support confirmed that board was dead. They told us to return and get a replacement. Being in a hurry we ordered another from Newegg and went through the company process for returns to get credit for the original. No dice. We received a note saying there was "physical damage" to the board and they sent it back to us saying they wouldn't credit. They said processor pins were damaged when we called to inquire. This was not something we did. The pins were never damaged as the tech doing the work has done thousands of custom builds and knows his stuff. I suspect it's easier for Newegg to thumb the pins and blame the customer thereby never having to return their money.
Numerous attempts to the company and through the credit card company wouldn't resolve it. So, I guess I learned the hard way to not trust NewEgg's hype about being about great customer service. Nothing could be further from the truth. Had I known, I never would have bought the second board from them. I'll never deal with them again for anything. The cost we had to eat amounted to about $325 and that's something I want everyone to be aware of. The gorillas in their receiving dept. can easily damage any return in ways to void the warranty so you're stuck.
I've read a number of other complaints from people and it's something I seldom need to do. But when I find a company unwilling to make their customer happy, or work with them to find an agreeable solution, I say stay away...far AWAY from NewEgg.
experience with Newegg was a very notable exception.
Short version. My company purchased an ASUS P9X79Pro motherboard and an expert technician installed into a custom built PC. The computer wouldn't boot and a couple hours with ASUS tech support confirmed that board was dead. They told us to return and get a replacement. Being in a hurry we ordered another from Newegg and went through the company process for returns to get credit for the original. No dice. We received a note saying there was "physical damage" to the board and they sent it back to us saying they wouldn't credit. They said processor pins were damaged when we called to inquire. This was not something we did. The pins were never damaged as the tech doing the work has done thousands of custom builds and knows his stuff. I suspect it's easier for Newegg to thumb the pins and blame the customer thereby never having to return their money.
Numerous attempts to the company and through the credit card company wouldn't resolve it. So, I guess I learned the hard way to not trust NewEgg's hype about being about great customer service. Nothing could be further from the truth. Had I known, I never would have bought the second board from them. I'll never deal with them again for anything. The cost we had to eat amounted to about $325 and that's something I want everyone to be aware of. The gorillas in their receiving dept. can easily damage any return in ways to void the warranty so you're stuck.
I've read a number of other complaints from people and it's something I seldom need to do. But when I find a company unwilling to make their customer happy, or work with them to find an agreeable solution, I say stay away...far AWAY from NewEgg.