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Ask Me Anything - Official Cooler Master Representatives

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July 1, 2013 7:08:37 AM

Tom's Hardware Ask Me Anything - Cooler Master
Ever wanted to ask one of the big hardware or software giants something directly? Why’d they do that? Where’d the idea come from for that last product? What’s in store next? Well, now you have the chance!

Tom’s Hardware is proud to announce the second of our brand new community features – ASK ME ANYTHING.

On Tuesday, July 2nd, we’ll be hosting the second of a series of Tom’s Hardware Ask Me Anythings, and our guests will be official representatives from Cooler Master!

This thread will be unlocked, open and live for 24 hours starting at 12:00 noon eastern on July 2nd, and questions will be moderated and supervised by Tom’s Community Manager, Joe Pishgar, and a full team of Senior Moderators.

Ask Me Anything Rules
• No tech support questions, as these require in-depth personal follow-up and diagnostics.
• All Rules of Conduct apply.
• Keep questions direct and to the point.
• Avoid opinion bias - ie: "Why are all your products awesome/bad/smelly?"
• Be respectful of our guests, no insults, no leading questions.
• Do not post duplicate questions, or repost your question multiple times.
• Not all questions may be answered. Questions may not be answered in the order in which they are received or posted.

Only registered users will be able to ask questions, so if you haven’t yet, be sure to register now for your chance to participate!

The official representatives will reply periodically over the time the AMA is active using a recognized and verified account.

Please join us on this date to throw your questions into the mix and ask Cooler Master what you’ve always wanted to ask.

What: Ask Me Anything – Cooler Master
When: Tuesday, July 2nd, 12:00 p.m. Noon EDT
Where: This thread itself!
Who: Jon_CM, Product Manager and assorted other Cooler Master spokespeople and reps.

Our Guests from Cooler Master are-

Name: Jon
Username: Jon_CM
Title: Product Manager
Bio: In my last 5 years at Cooler Master we've developed some of the most innovative products. Non-work related interests include scuba diving, marksmanship, short walks on the beach, and parenting.

Name: Nate
Username: Cm-Nate
Title: Desktop Components - Product Champion
Bio: Hardware and Scotch Enthusiast. Fan of Dr. Who, Game of Thrones and Final Fantasy.

Name: Nic
Username: CM Nic
Title: Purveyor of Possessed Writing Instruments
Bio: Creative Writer, Customer Advocate, Modder, Enthusiast Builder

Name: Rajiv
Username: CMRajiv
Title: Product Marketing
Bio: Growing up, I loved PCs and got into building my own through my love of FPS games (notably Quake). After graduating college I became an MMO hermit until I was able to get a job in the industry, learning the ins and outs of marketing, and now working with Cooler Master to promote all three product lines (components, gaming, and mobile).

The AMA is now LIVE!
July 2, 2013 9:00:41 AM

More and more modern PCs are ditching optical drives and floppy drives. Also, for memory cards, more people are using the card readers integrated into their monitors. In this way, the need for the external 5.25 inch drive seems to be dwindling. How does Cooler Master see this trend? Is there still a need for these bays? Will we be seeing less external drive bays in future Cooler Master cases in favor of other components or better airflow?
July 2, 2013 9:00:58 AM

With the introduction of Windows 8, touch based PCs are gaining favor, particularly “all in one” desktop PCs. This is leading to the shrinking of the traditional “box” or “tower” PC market. OEM makers are reacting to this by releasing more and more all in one machines. As a case manufaturer, do you plan on releasing an “all in one” case for system builders anytime soon?
Related resources
July 2, 2013 9:01:11 AM

When do you plan on releasing the HYPER212X in the USA?
July 2, 2013 9:03:50 AM

JPNpower said:
When do you plan on releasing the HYPER212X in the USA?


Right now, we haven't had any timetable for the release of this version. As for the reasoning, I'll leave it up to Jon to explain. :) 

July 2, 2013 9:06:44 AM

I love the look of the HAF XB! Any plans on a green one?
July 2, 2013 9:07:51 AM

JPNpower said:
With the introduction of Windows 8, touch based PCs are gaining favor, particularly “all in one” desktop PCs. This is leading to the shrinking of the traditional “box” or “tower” PC market. OEM makers are reacting to this by releasing more and more all in one machines. As a case manufaturer, do you plan on releasing an “all in one” case for system builders anytime soon?


There is nothing like this on the timeline, but it's not completely out of the question. Personally, I believe the market that buys all-in-one units has no desire to build their PC and looking for something with the smallest footprint for basic computing needs, so competing against the ready built system puts us at a serious disadvantage. We've thrived on providing unique system build options with our cases and I don't see that changing any time soon. There is still a budding PC enthusiast community out there and we are going to find ways to bring attention back to the excitement and fun of PC building.

July 2, 2013 9:08:11 AM

Modern laptops run very hot due to their extreme compact form, and in order to cool these, you sell many great fan coolers. In Japan, some companies, such as ELECOM, sell liquid/gel based cooling pads to offer better cooling. This works by having a flexible surface contact the bottom of the laptop directly, absorbing the heat. Do you plan on releasing any laptop cooler that works like this?
July 2, 2013 9:08:28 AM

Hi guys. I'm a big fan of the Cosmos 2 and I'm wondering if you're planning on a refresh of it or something new. So basically, what are your plans with the Ultra Tower segment and when will we expect to see something happen? If you have thought of it could you give us a broad hint of what to expect pls? For eg, it's going to be stylish (as in the cosmos 2 scenario) or it's going to be big and square (as in the Corsair 900D).
July 2, 2013 9:09:01 AM

patrick hamilton said:
I love the look of the HAF XB! Any plans on a green one?


Haha, color is always very subjective. I doubt we'll go into color options, but you can always mod it/paint it!

July 2, 2013 9:11:30 AM

Hi, I have always wanted to ask, does when is the Cooler Master Elite 130 is shipping to Malaysia?
July 2, 2013 9:11:34 AM

ianst1024 said:
Hi guys. I'm a big fan of the Cosmos 2 and I'm wondering if you're planning on a refresh of it or something new. So basically, what are your plans with the Ultra Tower segment and when will we expect to see something happen? If you have thought of it could you give us a broad hint of what to expect pls? For eg, it's going to be stylish (as in the cosmos 2 scenario) or it's going to be big and square (as in the Corsair 900D).


We definitely have something new coming up this year that we're excited about. It's too early to share details, but we think it is going to really make enthusiasts and modders excited and give that 'wow' factor to everyone in general.
July 2, 2013 9:13:54 AM

JPNpower said:
More and more modern PCs are ditching optical drives and floppy drives. Also, for memory cards, more people are using the card readers integrated into their monitors. In this way, the need for the external 5.75 inch drive seems to be dwindling. How does Cooler Master see this trend? Is there still a need for these bays? Will we be seeing less external drive bays in future Cooler Master cases in favor of other components or better airflow?


Jon (our case PM) will probably give you better insight, but I'll give my input!

I do believe that we have options available for all types of builders and there is always going to be people that find a use for the 5.75" bays. We absolutely notice the trend (back in the day people have 2-3 cdrw/dvd drives.. now its normally 1), but giving flexibility will always be a key focus across the product line so there is an option for any build type.
July 2, 2013 9:14:42 AM

1depp1 said:
Hi, I have always wanted to ask, does when is the Cooler Master Elite 130 is shipping to Malaysia?


We wouldn't have this info since we're the North American team, sorry! We can try to inquire about it but don't know if we'll get the answer within the AMA window.
July 2, 2013 9:20:16 AM

Hi everyone,

Glad to be here for this AMA and look forward to your questions on our full product line, including CM Storm gaming peripherals and also our Mobile products as well.

While we're answering questions I just wanted to let people know about the Cooler Master Americas facebook page (facebook.com/CoolerMasterNA) and also our sub-reddit (reddit.com/r/coolermaster) that we always give updated news and product info.

July 2, 2013 9:21:49 AM

Thanks for the prompt answer! :)  One more thing, is Cooler Master going to develop a HAF series in small form factor chasis any time soon?
July 2, 2013 9:22:26 AM

1depp1 said:
Thanks for the prompt answer! :)  One more thing, is Cooler Master going to develop a HAF series in small form factor chasis any time soon?


I see you don't know the HAF XB
July 2, 2013 9:22:33 AM

1depp1 said:
Thanks for the prompt answer! :)  One more thing, is Cooler Master going to develop a HAF series in small form factor chasis any time soon?


Without giving too many details - yes!
July 2, 2013 9:24:08 AM

What does "HAF" stand for, exactly?
Also, your lower end cases are some of the best values ever.
July 2, 2013 9:24:17 AM

With almost everyone going into small form factor since it can do the same as large form factors. Is there a possibility, you guys going to make the Cosmos, HAF, and Storm series in MicroATX and even miniITX?
It would be awesome to see these cases coming in different sizes starting from full tower and all in the way down to miniITX.

July 2, 2013 9:24:32 AM

JPNpower said:
Modern laptops run very hot due to their extreme compact form, and in order to cool these, you sell many great fan coolers. In Japan, some companies, such as ELECOM, sell liquid/gel based cooling pads to offer better cooling. This works by having a flexible surface contact the bottom of the laptop directly, absorbing the heat. Do you plan on releasing any laptop cooler that works like this?


Currently, we do not have any plans for products like this but that could change given we are increasing focus on our mobile line of products.
July 2, 2013 9:25:26 AM

There has been a recent trend towards developing mini ITX boards with full-fledged functionality. Do you have any new products coming out for the enthusiast lines that take advantage of this trend? Such as cases, power supplies, heat-pipe HSF units that don't block memory slots, etc. ?
July 2, 2013 9:26:49 AM

JPNpower said:
1depp1 said:
Thanks for the prompt answer! :)  One more thing, is Cooler Master going to develop a HAF series in small form factor chasis any time soon?


I see you don't know the HAF XB


Nono, i wanted a specific SFF HAF case which can only fit a Mini-ITX board. The HAF XB is actually a mid-tower-cube-case. It is considered not a SFF chasis. Because it can fit a Mini-ITX, m-ATX, and ATX. :) 
July 2, 2013 9:26:52 AM

Do you plan on making a Silent Pro M3 series of PSU's that are as quiet as the original Silent Pro M series?
July 2, 2013 9:27:03 AM

werewolfyman said:
What does "HAF" stand for, exactly?
Also, your lower end cases are some of the best values ever.


HAF = High Air Flow

Creative, right? :p 

July 2, 2013 9:27:52 AM

1depp1 said:
Thanks for the prompt answer! :)  One more thing, is Cooler Master going to develop a HAF series in small form factor chasis any time soon?


High
Air
Flow

HAF XB is a tiny HAF
July 2, 2013 9:28:03 AM

Houndsteeth said:
There has been a recent trend towards developing mini ITX boards with full-fledged functionality. Do you have any new products coming out for the enthusiast lines that take advantage of this trend? Such as cases, power supplies, heat-pipe HSF units that don't block memory slots, etc. ?


Yessir, mini-ITX is getting a lot of attention from our team. I won't spoil anything, so when Jon gets to this thread he can provide more details.
July 2, 2013 9:29:18 AM

Do you have any air-cooling solutions that can handle a 220w TDP processor like the newest AMD FX 9000 series?
July 2, 2013 9:30:25 AM

CMRajiv said:
1depp1 said:
Thanks for the prompt answer! :)  One more thing, is Cooler Master going to develop a HAF series in small form factor chasis any time soon?


Without giving too many details - yes!



ETA of this case? haha.. sorry, but drooling for a case like this!
July 2, 2013 9:30:47 AM

Do you have any plans on releasing a window for the Cosmos 2?

July 2, 2013 9:31:07 AM

Planning on opening a few retail shops?
July 2, 2013 9:39:09 AM

JPNpower said:
More and more modern PCs are ditching optical drives and floppy drives. Also, for memory cards, more people are using the card readers integrated into their monitors. In this way, the need for the external 5.75 inch drive seems to be dwindling. How does Cooler Master see this trend? Is there still a need for these bays? Will we be seeing less external drive bays in future Cooler Master cases in favor of other components or better airflow?


We've definitely been monitoring computer hardware and usage trends. We're also mindful of periodically surveying users to see where everyone sits on what legacy devices they'd like to see done away with. Trends do appear to show that people will eventually move away from various components like an ODD, but you'd be surprised how many still want it as a feature. There's also the issue of many DIY liquid cooling reservoir + pump combos that occupy those 5.25" bay spaces.

I'm personally leaning towards having those removed, but I like to tinker. I could see a nice compromise as offering a slim drive slot to free up some space for more cooling or other fun activities. As for our case line, we'll keep watching.

I'll defer to Jon for more information.

July 2, 2013 9:40:00 AM

1depp1 said:
CMRajiv said:
1depp1 said:
Thanks for the prompt answer! :)  One more thing, is Cooler Master going to develop a HAF series in small form factor chasis any time soon?


Without giving too many details - yes!



ETA of this case? haha.. sorry, but drooling for a case like this!


You and me both...
July 2, 2013 9:40:21 AM

Have you any plans to start colour coordinating products like corsair are doing currently?
July 2, 2013 9:43:48 AM

Does Coolermaster intend on releasing/announcing any fan controllers in the near future, given you sell both fans and cases that are known for holding a ton of them?
July 2, 2013 10:03:19 AM

CMRajiv said:
1depp1 said:
Hi, I have always wanted to ask, does when is the Cooler Master Elite 130 is shipping to Malaysia?


We wouldn't have this info since we're the North American team, sorry! We can try to inquire about it but don't know if we'll get the answer within the AMA window.

So i suppose it's futile asking about the lack of your Test Bench open air chassis here in India? :( 

I could really use one!
July 2, 2013 10:04:21 AM

To echo manofchalk, I recently bought the HAF XM. I would have considered an XM that came with more fans. If it could have saved me some money by buying a case that came with more of those wonder quiet 200mm fans already installed.
July 2, 2013 10:06:33 AM

I'm using an HAF 912 Advanced, any plans to revise the design with slide-out filters (so that you don't have to open the case) and slightly more room behind the motherboard tray? Maybe thicker foam over the 5.25" bays, while we're at it! :D 

It could really do with those three things, otherwise a top class chassis!
July 2, 2013 10:09:42 AM

How does CM rate its fans? I remember AnandTech found that the Sickle Flow fans fell well short of their advertised numbers?
July 2, 2013 10:10:08 AM

Do you plan to add USB3 functionality to the HAF series cases?
July 2, 2013 10:10:16 AM


Quote:



More and more modern PCs are ditching optical drives and floppy drives. Also, for memory cards, more people are using the card readers integrated into their monitors. In this way, the need for the external 5.25 inch drive seems to be dwindling

From what I see the majority of builds still have optical drives. Also a 5 inch bay can hold something like a fan controller so I think it is a terrible idea to remove it.
July 2, 2013 10:10:51 AM

Hello cooler master gurus! Would you mind telling me which of your products would be best for a 4.5ghz 4770k overclock?

Thanks you very much...
July 2, 2013 10:12:55 AM

JPNpower said:
More and more modern PCs are ditching optical drives and floppy drives. Also, for memory cards, more people are using the card readers integrated into their monitors. In this way, the need for the external 5.25 inch drive seems to be dwindling. How does Cooler Master see this trend? Is there still a need for these bays? Will we be seeing less external drive bays in future Cooler Master cases in favor of other components or better airflow?


Yes, you're right. This is quite a loaded question. You have mimimalists who have space concerns, to have the smallest enclosure because of overall room limitations on one side. On the other side you have enthusiasts who need 5.25" bays for mounting hardware, and those who see more bays as a benefit. If you surveyed the average mid tower released 5 years ago, it would have 5 x 5.25" bays. Today that same sized chassis will have 3.

Cooler Master is a global company, and without speculating on new products in the pipeline, I think its safe to say some markets will see smaller, highly space efficient chassis like the N200. I mentioned the N200 because it only has 1 5.25" bay but it is one of the only MATX chassis that supports a 240mm radiator and fans with push/pull internally.
July 2, 2013 10:14:55 AM

Coolermaster has entered the peripherals (keyboard and mice) market relatively quickly, to much greater success than some competitors have in trying to gain the enthusiasts favor. Why do you feel this is?
In a similar vain, will Coolermaster continue making new keyboards that use the more "obscure" Cherry MX key switch's outside the standard Blue,Brown, Red and Black?
July 2, 2013 10:19:09 AM

ianst1024 said:
Hi guys. I'm a big fan of the Cosmos 2 and I'm wondering if you're planning on a refresh of it or something new. So basically, what are your plans with the Ultra Tower segment and when will we expect to see something happen? If you have thought of it could you give us a broad hint of what to expect pls? For eg, it's going to be stylish (as in the cosmos 2 scenario) or it's going to be big and square (as in the Corsair 900D).


Everyone in Cooler Master has a little Cosmos love in their hearts. This means to say that we have Cosmos future products planned in the pipeline. I can't say exactly what they will be or when they will be released, but I can confirm that there are traditional and non-traditional products planned.

Cosmos is one of the only Cooler Master chassis that has never been copied. What makes it so unique of course are the aluminum handles and exacting design. Any chassis maker can make a huge box, but only Cooler Master can make a Cosmos.
July 2, 2013 10:24:01 AM

lp231 said:
With almost everyone going into small form factor since it can do the same as large form factors. Is there a possibility, you guys going to make the Cosmos, HAF, and Storm series in MicroATX and even miniITX?
It would be awesome to see these cases coming in different sizes starting from full tower and all in the way down to miniITX.



Oh definately, we are developing more in these areas.

July 2, 2013 10:24:40 AM

I saw your guys' V8 GTS at computex and thought that it looked absolutely amazing, I also just recently saw that you have a new V4 GTS in your products. When are you going to actually release these two in the US and what prices are they going to be? Or at least estimates if you can't say exactly!
!