- Jul 3, 2013
- 2
- 0
- 10,510
Hello, I'm hoping someone here will be able to help me troubleshoot this issue. I have spent hours daily for the last ten days since I built this computer. I have installed Countless drivers, and ran countless tests to try and isolate the issue but I'm right back to square one.
I built this computer about 12 days ago on June 21st, 2013 and used fairly high quality parts. The build and OS install went pretty well, nothing really worthy of mentioning happened. My friend who has a lot of tech experience helped me build (He built his computer a few weeks ago). The only thing I have noticed is the cpu cooler will rotate a little bit, but I read that this is normal so it didn’t really concern me. The computer seemed to run great for about 48 hours, and ever since I have been getting these BSOD's every so often. Usually happens once or twice a day. Usually while playing games, but occasionally while idle too. On occasion, the computer won’t even BSOD, it simply freezes in the middle of a game and I will have to force restart. However, after that crash when I go to event viewer the critical log shows as if the computer BSOD. All of my systems settings are at stock, I haven’t overclocked anything, and bios settings are running on default.
Crash dump:
On Wed 7/3/2013 7:01:23 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\070313-8049-01.dmp
This was probably caused by the following module: hal.dll (hal+0x12A3B)
Bugcheck code: 0x124 (0x0, 0xFFFFFA800D9AD028, 0xBE000000, 0x100110A)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\hal.dll
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Hardware Abstraction Layer DLL
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
Specs:
CPU: Core I7 4770k @ stock
Video: Gigabyte GTX 770 OC Edition (Factory OC’d)
Case: NZXT Phantom 820
MB: ASRock Z87 Pro4
RAM: 16GB Crucial Balistix @ 1600 Mhz
PSU: Seasonic 80+ 850w Modular Power Supply
SSD: Samsung 840 pro 128GB (Boot drive, and all drivers)
HDD: WD Black 1TB (Most games, and storage)
CPU Cooler: Cooler Master Hyper 212 Evo
OS: Windows 7 Pro 64-bit
The computer is attached to a battery backup: APC BE750G 750 VA 450 Watts Power Saving Back-UPS ES
Diagnostics I have tried:
Updated latest bios from version 1.10 to 1.50 (still having problem on new version), updated graphics drivers to Nvidia 320.49 beta drivers (was also having this issue on 320.18, and the previous version to that), Installed all critical and recommended windows 7 updates. Ran prime 95 for nearly 10 hours overnight, no crash or errors during test, sfc /scannow shows no integrity violatons, windows mem test and memtest86 show no problems with my ram, I ran gpu stress testing that raised the gpu temp from 40-85 in about 30 minutes with no crash (these crashes are happening when all of my temps are good, processor in the 40’s-50’s, and video card in the 50’s-60’s). CPUID shows 1.1 volts to the processor during prime 95 and the processor overclocks itself to 3.7Ghz (voltage seems a little low to me, but it ran prime 95 for nearly 10 hours with no crash).
The only things I can think of that I haven’t tried are: Testing PSU (How would I do this?), no drivers for mouse (MadCatz Rat 7) or SSD are installed, they are currently running as plug and play devices (I wouldn’t think this would cause blue screens though?).
Sorry for the super long post, but I wanted to be thorough, Can anyone think of something else to try? I’m beginning to think that this is a psu, or external power source issue more and more. It seems that I have excluded other issues pretty well. Is there a way that the MB could be causing this? It seems unlikely the CPU, ram, or video card is the culprit as I have pretty thoroughly stress tested those. My best guesses are: driver issue, or power failure, if that is the case, how should I go about solving this? I still have around 20 days to return any parts for RMA if they are faulty, but I can’t seem to pinpoint that any part is faulty… everything seems fine except for these random BSOD’s. Extremely frustrated right now, hopefully someone can help me!
I built this computer about 12 days ago on June 21st, 2013 and used fairly high quality parts. The build and OS install went pretty well, nothing really worthy of mentioning happened. My friend who has a lot of tech experience helped me build (He built his computer a few weeks ago). The only thing I have noticed is the cpu cooler will rotate a little bit, but I read that this is normal so it didn’t really concern me. The computer seemed to run great for about 48 hours, and ever since I have been getting these BSOD's every so often. Usually happens once or twice a day. Usually while playing games, but occasionally while idle too. On occasion, the computer won’t even BSOD, it simply freezes in the middle of a game and I will have to force restart. However, after that crash when I go to event viewer the critical log shows as if the computer BSOD. All of my systems settings are at stock, I haven’t overclocked anything, and bios settings are running on default.
Crash dump:
On Wed 7/3/2013 7:01:23 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\070313-8049-01.dmp
This was probably caused by the following module: hal.dll (hal+0x12A3B)
Bugcheck code: 0x124 (0x0, 0xFFFFFA800D9AD028, 0xBE000000, 0x100110A)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\hal.dll
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Hardware Abstraction Layer DLL
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
Specs:
CPU: Core I7 4770k @ stock
Video: Gigabyte GTX 770 OC Edition (Factory OC’d)
Case: NZXT Phantom 820
MB: ASRock Z87 Pro4
RAM: 16GB Crucial Balistix @ 1600 Mhz
PSU: Seasonic 80+ 850w Modular Power Supply
SSD: Samsung 840 pro 128GB (Boot drive, and all drivers)
HDD: WD Black 1TB (Most games, and storage)
CPU Cooler: Cooler Master Hyper 212 Evo
OS: Windows 7 Pro 64-bit
The computer is attached to a battery backup: APC BE750G 750 VA 450 Watts Power Saving Back-UPS ES
Diagnostics I have tried:
Updated latest bios from version 1.10 to 1.50 (still having problem on new version), updated graphics drivers to Nvidia 320.49 beta drivers (was also having this issue on 320.18, and the previous version to that), Installed all critical and recommended windows 7 updates. Ran prime 95 for nearly 10 hours overnight, no crash or errors during test, sfc /scannow shows no integrity violatons, windows mem test and memtest86 show no problems with my ram, I ran gpu stress testing that raised the gpu temp from 40-85 in about 30 minutes with no crash (these crashes are happening when all of my temps are good, processor in the 40’s-50’s, and video card in the 50’s-60’s). CPUID shows 1.1 volts to the processor during prime 95 and the processor overclocks itself to 3.7Ghz (voltage seems a little low to me, but it ran prime 95 for nearly 10 hours with no crash).
The only things I can think of that I haven’t tried are: Testing PSU (How would I do this?), no drivers for mouse (MadCatz Rat 7) or SSD are installed, they are currently running as plug and play devices (I wouldn’t think this would cause blue screens though?).
Sorry for the super long post, but I wanted to be thorough, Can anyone think of something else to try? I’m beginning to think that this is a psu, or external power source issue more and more. It seems that I have excluded other issues pretty well. Is there a way that the MB could be causing this? It seems unlikely the CPU, ram, or video card is the culprit as I have pretty thoroughly stress tested those. My best guesses are: driver issue, or power failure, if that is the case, how should I go about solving this? I still have around 20 days to return any parts for RMA if they are faulty, but I can’t seem to pinpoint that any part is faulty… everything seems fine except for these random BSOD’s. Extremely frustrated right now, hopefully someone can help me!
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