Computer: Dell Inspiron 560, Windows 7 64-bit
After the bios loads up, the computer restarts as the windows 7 logo just starts to appear.
What I know: The owner said that he was installing some plug-in before the problem started occurring.
What I've tried:
1st attempt: I used the partition to format the drive and reinstall the operating system back to factory settings. That failed, so I picked up the computer and brought it to my house.
2nd attempt: I took the hard drive out and ran a chkdsk /r on the drive, and defraged it for kicks.
3rd attempt: I removed the CMOS battery. WALLA, fixed? system booted up normally, I set up the user account, and decided to restart just to make it was fixed. SAME RESTART LOOP. Removing the battery and draining the power only works for one boot, then I have to do remove the battery and do it again.
4th attempt: Removed CMOS battery completely and booted up the computer. I can't recall if it worked or not, but if it did, it only worked for that one boot. Continuing to restart without CMOS battery inside didn't fix the problem.
5th attempt: Updated BIOS to DELL's latest update.
6th attempt: Check memory, replaced the PC3 memory with one of my own from my computer, same problem.
7th attempt: Changed the data cable to the hard drive with the one that was being used for the DVD-RW. Didn't fix the problem.
8th attempt: I reseated all the cables in the computer, including a reseat of the CPU with a brand new layer of thermal paste. Didn't fix the problem.
Now that I've gone through what I've done, I would love to read some theories and questions you guys might have. I am going to replace the CMOS batter with one of my own to see if that fixes the problem (Some times batteries can be retarded). I am also going to reinstall windows to see if I may have missed some option about uninstalling EVERYTHING.
After the bios loads up, the computer restarts as the windows 7 logo just starts to appear.
What I know: The owner said that he was installing some plug-in before the problem started occurring.
What I've tried:
1st attempt: I used the partition to format the drive and reinstall the operating system back to factory settings. That failed, so I picked up the computer and brought it to my house.
2nd attempt: I took the hard drive out and ran a chkdsk /r on the drive, and defraged it for kicks.
3rd attempt: I removed the CMOS battery. WALLA, fixed? system booted up normally, I set up the user account, and decided to restart just to make it was fixed. SAME RESTART LOOP. Removing the battery and draining the power only works for one boot, then I have to do remove the battery and do it again.
4th attempt: Removed CMOS battery completely and booted up the computer. I can't recall if it worked or not, but if it did, it only worked for that one boot. Continuing to restart without CMOS battery inside didn't fix the problem.
5th attempt: Updated BIOS to DELL's latest update.
6th attempt: Check memory, replaced the PC3 memory with one of my own from my computer, same problem.
7th attempt: Changed the data cable to the hard drive with the one that was being used for the DVD-RW. Didn't fix the problem.
8th attempt: I reseated all the cables in the computer, including a reseat of the CPU with a brand new layer of thermal paste. Didn't fix the problem.
Now that I've gone through what I've done, I would love to read some theories and questions you guys might have. I am going to replace the CMOS batter with one of my own to see if that fixes the problem (Some times batteries can be retarded). I am also going to reinstall windows to see if I may have missed some option about uninstalling EVERYTHING.
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