I recently purchased an Alienware M17x-R4 laptop from an individual. I wanted to clear all of his old data from the machine so I initiated the built in software to return the hard drive to the factory image. There was some kind of error during the Windows reinstallation and now the software is stuck in some kind of error loop. The computer will not even boot and just restart in a loop. I contacted Dell customer service but was told I have to transfer the ownership information from the previous owner to my name before they will help me out. The transfer could take up to two weeks and I really can't wait that long. Does anyone have some insight into what I can do? I can provide more information if needed.