newegg replacement help

[shadowtech64]

my computer that i just build isn't working and i dont know if its the cpu or the motherboard how do i find out which is broken

 

[bigshootr8]

Well first off could you write out your specifications it will be more helpful in diagnosing an issue.

CPU:
MOBO:
RAM:
GPU:
PSU:
OS:
CASE:

 

[g-unit1111]

It's definitely not the CPU unless you bent the pins on installation (impossible to do with Intel, very rarely happens with AMD). But yeah more information to go on wouldn't hurt.

 

[shadowtech64]

CPU:http://www.newegg.com/Product/Product.aspx?Item=N82E16819116901
MOBO:http://www.newegg.com/Product/Product.aspx?Item=N82E16813130692
RAM:http://www.newegg.com/Product/Product.aspx?Item=N82E16820233246
GPU: ordered from ncix haven't installed it yet
PSU:http://www.newegg.com/Product/Product.aspx?Item=N82E16817182264
OS:http://www.newegg.com/Product/Product.aspx?Item=N82E16832116986
CASE:http://www.newegg.com/Product/Product.aspx?Item=N82E16811815011

 

[bigshootr8]

On the bottom of your motherboard when you boot your computer what does it output to you? Your motherboard has a post led which will tell you what is going on with your computer through the post process.

Make sure you have everything connected 8 pin power 12v power connection at the top, 24 Pin power connection on the side and that your front panel connectors are correct. Although you could also use the bottom on the bottom left to turn on your computer as well.

 

[shadowtech64]

where is the post led located on the motherboard? and does it matter if i use the 8 pin or the dual 4 pin for the 8 pin connector?

 

[bigshootr8]

where is the post led located on the motherboard? and does it matter if i use the 8 pin or the dual 4 pin for the 8 pin connector?

Use the 4x4 12v ATX/EPS connector use all 8 not just 4. It should be labeled. Very bottom at the middle.
DEBUG LED

 

[shadowtech64]

when i turn the system on the debug light doesnt turn on. is there a solution??

 

[bigshootr8]

when i turn the system on the debug light doesnt turn on. is there a solution??

Are you sure you have everything connected properly.

 

[shadowtech64]

yes or at least i think i'm not really an expert since this is my first build

 

[bigshootr8]

Check off list:

1.) 8 Pin ATX/EPS connections
2.) 24 Pin
3.) Memory inserted (may want to try one dimm to see if perhaps memory is stopping you)
4.) Correct Front Panel connections (IF you don't have these connected you will not get your computer to post) Your motherboard supplies a on button that you can use instead for testing purposes.
5.) You used standoffs and you didn't directly screw in your board against your case tray.
6.) You installed a CPU fan with thermal paste and plugged in the fan into 3/4pin fan outlet.

 

[shadowtech64]

i didn't do #5

 

[bigshootr8]

#5 is very very very important. You may have shortened out the board. However looking at a product image of the case you have it looks like there are standoffs installed already I think.

 

[shadowtech64]

i was actually wrong i installed them in standoffs i will try to use the one stick of ram now

 

[shadowtech64]

i tried every combination of the ram and slots and it didn't work

 

[bigshootr8]

I'm at a loss then. To be fair this is only so much one could tell you over the internet. I would return both for replacements if you could. ASAP due to DOA.

 

[shadowtech64]

i think you're right i tested the system outside of the case befor i knew that the motherboard had to beep and it didn't beep i can return the until saturday because my mom is going to chicago for a baseball game with my brother and dad

 

[bigshootr8]

Well at the very least get setup with a RMA number with newegg for a return/replacement.

 

[shadowtech64]

i took the cpu out of the motherboard today and found some bent pins and i know i gently placed the cpu in the socket. will they still give me a replacement?? also should i send my ram back as well?

 

[No2rdame]

Ouch! No, you cannot return a physically damaged CPU to Newegg. My guess is that the CPU is the problem you've been dealing with, but there is still the possibility of something shorting out. I wouldn't send the RAM back as it is likely fine.

http://help.newegg.com/app/answers/detail/a_id/181/~/what-is-the-return-policy-for-cpus%3F-how-does-the-cpu-return-policy-work%3F

 

[shadowtech64]

well im not paying for a motherboard that was broken when it arived

 

[No2rdame]

If the motherboard is indeed defective then they will replace it within the limits they provide (I think 30 days) or else the manufacturer's warranty will cover it so long as there is no definitive evidence that the item was damaged due to user activity. Unfortunately, though, it looks like you'll have to eat the cost of the CPU.

 

[shadowtech64]

the cpu isnt physicly damaged

 

[No2rdame]

You just said that there were bent pins, right? In that case, the CPU would be classified as physically damaged.

 

[shadowtech64]

the pins on the motherboard were bent not on the cpu