So, let me start by saying that as an IT/IS professional, I've never had a good experience with Patriot Memory. I've purchased DRAM modules before only to have them show up DOA, usb flash drives that failed after less than 6 months of minimal use, and no less than 2 failed SSDs (both of which were Pyro SE models). I also realize that defective products are not unique to any one manufacturer, and that sometimes you just have bad luck. However...
I finally decided to request an RMA for a 240GB Pyro SE drive. I met with no resistance/questioning regarding the mode of failure, or what other components were involved, what troubleshooting I'd done, etc. I was simply given an RMA number and told to ship to the given address, which I did.
After receiving my shipment, a rep got back to me and asked me if I wanted one of the other Patriot products in their line up as a replacement, as they had no 240GB replacement Sata III SSDs in stock. I replied back that I had no use for anything else - I just wanted 'a' 240GB Sata III SSD, or something better if they couldn't make that happen (pretty customary for electronics vendors in my experience). I then got a reply stating the availability of any Sata III 240/256GB SSDs was uncertain at best, and was then prompted to please let them (Patriot RMA dept.) know how I'd 'like to proceed so that the ticket can be closed.'
I was offered 2x120GB Sata III SSDs (of some kind - no part number or model was listed), or a 256 Torqx 2 Sata II SSD, or one of their new Aero wireless HDDs as replacement/fulfillment of warranty terms. I eventually decided to go with 2x120GB Sata III drives, because I figured they'd be easier to sell than an older 256GB Sata II drive.
Has anyone else had similar experiences with other vendors? Has anyone had a more enjoyable experience with Patriot? What would you have done in this situation? Also, how do such experiences shape your allegiances with particular manufacturers?
For me, the biggest difference between a 'reputable' brand and the rest of the crowd is how they handle their customers when their products fail to measure up. While I compliment Patriot swiftly issuing my RMA #, I am pretty disgusted with my current situation. Adding it to the other experiences I have with Patriot Memory, I feel pretty good about discouraging my friends and family from purchasing their products.
I finally decided to request an RMA for a 240GB Pyro SE drive. I met with no resistance/questioning regarding the mode of failure, or what other components were involved, what troubleshooting I'd done, etc. I was simply given an RMA number and told to ship to the given address, which I did.
After receiving my shipment, a rep got back to me and asked me if I wanted one of the other Patriot products in their line up as a replacement, as they had no 240GB replacement Sata III SSDs in stock. I replied back that I had no use for anything else - I just wanted 'a' 240GB Sata III SSD, or something better if they couldn't make that happen (pretty customary for electronics vendors in my experience). I then got a reply stating the availability of any Sata III 240/256GB SSDs was uncertain at best, and was then prompted to please let them (Patriot RMA dept.) know how I'd 'like to proceed so that the ticket can be closed.'
I was offered 2x120GB Sata III SSDs (of some kind - no part number or model was listed), or a 256 Torqx 2 Sata II SSD, or one of their new Aero wireless HDDs as replacement/fulfillment of warranty terms. I eventually decided to go with 2x120GB Sata III drives, because I figured they'd be easier to sell than an older 256GB Sata II drive.
Has anyone else had similar experiences with other vendors? Has anyone had a more enjoyable experience with Patriot? What would you have done in this situation? Also, how do such experiences shape your allegiances with particular manufacturers?
For me, the biggest difference between a 'reputable' brand and the rest of the crowd is how they handle their customers when their products fail to measure up. While I compliment Patriot swiftly issuing my RMA #, I am pretty disgusted with my current situation. Adding it to the other experiences I have with Patriot Memory, I feel pretty good about discouraging my friends and family from purchasing their products.
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