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hp pavilion g6 windows 8 laptop hardware problem cd rom stopped working error cd rom is blocked

Last response: in Storage
September 20, 2013 5:53:18 AM

My new laptop Pavilion g6 windows 8. CD rom stopped working. It makes a do do do noise constantly. In the error page it says the cd rom is blocked. I can't see anything. Help
a c 297 G Storage
a b D Laptop
a b * Windows 8
September 20, 2013 9:00:00 AM

What do you mean by you can't see anything ? If the tray of the cd/dvd drive stuck, then take a paper clip or safety pin, look for a tiny hole on the front of the drive, push the pin in, then push the eject button, or pull the tray out. See how it works.