Sign in with
Sign up | Sign in
Your question

Desktop is stuck in sleep mode. Cannot cold reboot. Help please!

Last response: in Systems
Share
September 26, 2013 3:23:41 PM

So here’s my problem:

This morning my Alienware X51 desktop computer was working perfectly fine. I put it in sleep mode when I left for class. When I came back an hour and a half later the computer will not wake up. This is what will happen:
I press the power button
The LEDs light up and the fans turn on
An notification on my monitor states that I should check my cables because there is no signal connection
About thirty seconds later my computer goes back to sleep
I cannot perform a cold reboot. If I press the power button at all (whether for an instant or holding it down) the computer simply falls asleep again. I have also pulled the plug entirely. When I give the computer power again it simply repeats the above process.
I have removed the CMOS battery and put it back in (twice) and still no luck.

I am out of ideas.

Please help.

Thanks.
September 26, 2013 5:41:51 PM

Try the battery again, but also clear the CMOS with the jumper. Your manual should explain how to do this. If you can't find it, let me know the make/model of the motherboard.
September 26, 2013 6:07:49 PM

Hold down the power button. It will shut off, then turn it back on again.
Related resources
September 27, 2013 7:37:49 AM

clutchc said:
Try the battery again, but also clear the CMOS with the jumper. Your manual should explain how to do this. If you can't find it, let me know the make/model of the motherboard.


Okay, so apparently 3rd time is the charm. The computer boots up but it is now only showing two screens which I don't know what to do with. I've uploaded the images to imageshack:

http://imageshack.us/photo/my-images/713/9qlu.jpg/
http://imageshack.us/photo/my-images/824/mqql.jpg/

It seems that these screens will only appear if my graphics card is removed.

iNova, thank you but a cold reboot will not work.
September 27, 2013 9:55:03 AM

The 2nd screen is your BIOS setup. What you would see if you tapped the DEL key during a normal boot. Can you follw the instructions that the 1st screen is telling you? Are you running Win8 or Win7? That looks like a Win8 screen.
September 27, 2013 10:04:36 AM

clutchc said:
The 2nd screen is your BIOS setup. What you would see if you tapped the DEL key during a normal boot. Can you follw the instructions that the 1st screen is telling you? Are you running Win8 or Win7? That looks like a Win8 screen.


Ah, okay. I'm running Win8. I can't, yet. I made the mistake of not creating a restore DVD. I have ordered one from Microsoft. If the restore DVD doesn't work I suppose the next step would be to replace the hard drive?
September 27, 2013 10:19:09 AM

muckaduc said:
clutchc said:
The 2nd screen is your BIOS setup. What you would see if you tapped the DEL key during a normal boot. Can you follw the instructions that the 1st screen is telling you? Are you running Win8 or Win7? That looks like a Win8 screen.


Ah, okay. I'm running Win8. I can't, yet. I made the mistake of not creating a restore DVD. I have ordered one from Microsoft. If the restore DVD doesn't work I suppose the next step would be to replace the hard drive?

Only if you have a way of installing Windows on it.
September 27, 2013 3:10:30 PM

clutchc said:
muckaduc said:
clutchc said:
The 2nd screen is your BIOS setup. What you would see if you tapped the DEL key during a normal boot. Can you follw the instructions that the 1st screen is telling you? Are you running Win8 or Win7? That looks like a Win8 screen.


Ah, okay. I'm running Win8. I can't, yet. I made the mistake of not creating a restore DVD. I have ordered one from Microsoft. If the restore DVD doesn't work I suppose the next step would be to replace the hard drive?

Only if you have a way of installing Windows on it.


I do. Thanks for the assist clutchc!
September 27, 2013 3:24:55 PM

Good luck. If the drive is still under factory warranty, you can contact the manufacturer and do an RMA for repair/replace. I recently did that with my 2TB Hitachi I'm using in the rig in my sig. They sent me a new one slightly better/bigger than the 1.5TB one that failed.
!