I'm on my second lumia 928 and even it doesn't function properly. gonna be on my 3rd before I know it. the first one was separating itself at one of the seams and made a horrid noise when the phone vibrated. then out of nowhere it stopped connecting to any network. tried various sims. Verizon had to replace it. my current 928 (which doesn't have nick or scratch on it, it looks like it just came out of the box) is beginning to separate again, and from time to time the touchscreen goes completely unresponsive and requires a force reboot.
For every rule there is an exception... and unfortunately it would seem that you are the lucky anomoly.
When you get a bad device (especially from Verizon) they will rarely give you a new device. Instead you end up with a refurb which probably had similar issues and was slapped back together. For this issue it does not matter what brand your phone is, if you get a bad one then in all likelihood you will end up with a series of lemons. Most of my friends are on Verizon, and several of them have dealt with this at one time or another. Most of the time they just keep turning the device in until they happen to get a new one, or they renew their contract and get a new device that is really truly new which solves the problem.