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Nokia Offers Free Lumia to User Whose Galaxy S4 Caught Fire

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December 11, 2013 7:21:26 AM

I prefer a nokia than a samsung cellphone. But good look to him with the new phone. AND your lawyer and justice.
December 11, 2013 7:34:59 AM

I've used devices from Samsung, Microsoft, Asus, Dell, Apple, LG, Toshiba [...] over these years. It's nothing new, customer service pretty much always suck.
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December 11, 2013 7:40:15 AM

Smart commercial move. Well done Nokia :-)
Oh and btw, they really have THE BEST customer service, at least here in europe.
December 11, 2013 7:44:13 AM

Like edwd2 said, customer service all around sucks. I'm very suprised Nokia pulled something like this. Nine times out of ten they only did it to shine a bit of spotlight on them. They purposely made it public to bash on Samsung. The thing with customer service...is that you always have to trick them some kind of way and act stupid. If you don't do that, you're not gonna' get service.
December 11, 2013 8:04:42 AM

How is this bashing biohazard? They made one comment towards something that Samsung really did. It wasn't repetitive. They offered him a free phone and made a truthful statement against samsung.
December 11, 2013 8:55:01 AM

Nokia customer service is quite well, you just tweet nokia usa and get a response in minutes.
December 11, 2013 9:01:58 AM

While I have nothing against nokia I would not really be happy with anything nokia has to offer as an replacement for a gs4 its just the lack of micro sd cards (decent storage capacity) and the os that runs on it that would turn me down.
December 11, 2013 9:03:33 AM

Still a nice publicity stunt though
December 11, 2013 9:08:25 AM

I wish there was a phone that could run all mobile OS's and be supported. Multi-boot phone.. hmm.. today I'll use Windows Phone, tomorrow Android, and Friday iOS.
December 11, 2013 9:35:57 AM

i tried out a lumia for three days, returned it. nice phone! but god windows phone sucks for apps
December 11, 2013 9:38:29 AM

Wp8 is a great os, the only thing lacking is some apps, but the situation is rapidly changing
December 11, 2013 9:38:44 AM

I had a pretty positive customer experience with Motorola Mobility recently (well, before the takeover).

I wrote about it:
http://chapmanit.blogspot.com/2012/09/now-that-is-custo...

I know a fire-hazard is no laughing matter, but this seems like a rare enough occurrence the the exposure is more shock and awe than to warn customers of a likely risk.

Samsung didn't handle it well, though.
December 11, 2013 9:43:27 AM

All 3 people affected by this "scandal" will be pleased to hear.
December 11, 2013 9:58:00 AM

jasonpwns said:
How is this bashing biohazard? They made one comment towards something that Samsung really did. It wasn't repetitive. They offered him a free phone and made a truthful statement against samsung.


I'm not trying to bash on Nokia. I have a Lumia phone myself. I should have phrased it better. They're using the "make something really obvious, and give someone free stuff to make us look awesome" tactic.

December 11, 2013 10:24:39 AM

MultiplAds said:
What a sleazy move by Nokia. I would still go for Samsung. Much better phone.


How is this sleazy? Samsung refused to honor their warranty when one of their products failed. Nokia stepped in and offered to help the guy out. Sounds to me like the only thing "sleazy" is Samsung's own refusal to honor their warranty.
December 11, 2013 11:37:13 AM

All 3 people affected by this "scandal" will be pleased to hear.
December 11, 2013 1:10:47 PM

sykozis said:
MultiplAds said:
What a sleazy move by Nokia. I would still go for Samsung. Much better phone.


How is this sleazy? Samsung refused to honor their warranty when one of their products failed. Nokia stepped in and offered to help the guy out. Sounds to me like the only thing "sleazy" is Samsung's own refusal to honor their warranty.


Yeah I completely agree, Samsung was the sleazy company in this case. Kudos to Nokia for helping the guy out.
December 11, 2013 5:39:13 PM

if nokia sent me a windows phone i would send it back. no way i am going to deal with a phone with a small app market
December 12, 2013 9:57:07 AM

captaincharisma said:
if nokia sent me a windows phone i would send it back. no way i am going to deal with a phone with a small app market


From my understanding the WP8 app store has grown exponentially in the last year and Microsoft plans to merge it with the RT / Windows 8 app store which will give Windows RT and Windows 8 tablets (like the Surface 2 and Nokia Lumia 2520) tons of new functionality that they didn't have before.
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