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Opinoins and help On EcustomPC.com

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December 16, 2013 4:50:39 PM

I will be buying a Desktop From EcustomPC.com, And I want to Know if its trust able or not. Thanks.

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February 27, 2014 2:35:36 PM

DJRufflesLive22 said:
I will be buying a Desktop From EcustomPC.com, And I want to Know if its trust able or not. Thanks.


I bought 2 of their computers Nov 2013. I will not be doing any more business with this company. I do not recommend them. They do not stand behind their products, will not return calls or even answer their phone calls. I have reported them to the BBB. I rate them "F"
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May 5, 2014 5:51:05 PM

Mr. Wally,

We have contacted you regarding your computer troubles and have documentation that you had modified the computer system which may/may not have caused the power supply to fail.

"Any abuse, misuse, modification, or attempted modification of the product (except with prior written authorization from us permitting such modification or attempted modification) shall void this warranty. "

We apologize for the inconvenience, however the warranty is void as stated above. We are more than happy to provide technical support over the phone, please feel free to contact us (800) 493-6089 (10AM-6PM M-F EST). Thank you!

Andrew S.
eCustomPC Staff
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May 5, 2014 5:59:18 PM

eCustomPC said:
Mr. Wally,

We have contacted you regarding your computer troubles and have documentation that you had modified the computer system which may/may not have caused the power supply to fail.

"Any abuse, misuse, modification, or attempted modification of the product (except with prior written authorization from us permitting such modification or attempted modification) shall void this warranty. "

We apologize for the inconvenience, however the warranty is void as stated above. We are more than happy to provide technical support over the phone, please feel free to contact us (800) 493-6089 (10AM-6PM M-F EST). Thank you!

Andrew S.
eCustomPC Staff


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May 5, 2014 6:05:24 PM

This answer is complete crap. When I called this company, they finally answered after about 6 attempts. I was put on hold, then hung-up on. They then would not answer their phone. They do not stand behind their products or offer customer support. Please check their rating with the MD- BBB. This company has an F rating. This company never contacted me regarding this issue and does not return phone calls. They have no idea of my computers configuration since we never spoke, hence they can not substantiate their claim that the computer had been altered. Deal with these people at your own risk.
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May 5, 2014 6:42:20 PM

Please do your research before doing any business with this company. Try to call the company, check their references and go to the Maryland Better Business Bureau. Let your research guide you. I personally don't want anything to do with these people.
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