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Trouble logging on

Tags:
  • Login
  • Tom's Hardware
  • Email
Last response: in Site Feedback
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January 2, 2014 2:38:09 PM

Just spent 30 minutes trying to log on to this site.

The problem:
Home page --> log in --> entered info (via last pass) --> submit --> timer icon appeared --> screen refreshed back to log in screen with submit button now greyed out --> clicked homepage to see if I had in-fact logged in --> no joy clicked log in --> vicious cycle.

The solution:
Clicked reset password --> entered email address --> clicked link in email --> landed in a new tab in my account home area all logged in having never entered a new password at this point...I've only clicked the link to request a reset --> checks inbox password is now in there --> updates last pass manually...

The conclusion:
1) Log in is broken for some. Running windows 8.1 and Chrome latest build.
2) At no point did i actually log in with this new password, as soon as I clicked the link i was logged in automatically. I know the ability to click the link in the email shows I am the user, but for those of us who use password managers and randomly generated passwords as an extra layer of security this is an annoying 'time saving' step as it means I manually updating the passwords.

Just thought this needed to be brought to someone's attention...

More about : trouble logging

a b 1 Email
January 3, 2014 8:32:02 AM

We had some issues with LastPass after the last update. If you have had an account with us for some time, you'll need to manually re-enter your login information once. At that point, you should be able to continue using LastPass.
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