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Game crashes - Arkham Origins, Hitman Absolution, Tomb Raider, Dishonored

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April 8, 2014 3:10:20 AM

For a while now I've been plagued with my steam games crashing. It appears to occur mostly on GPU heavy games, namely those listed in the title.

I get so far into the game, say roughly 1/3 of the way without issue, then the game will hang and I'll see the "This program is not responding" error message. When I restart, and play again it'll happen randomly, but at frequent intervals from then on (Roughly 10mins into gameplay).

I've tried setting my graphics settings to the preset Low, Medium and High in every case, but every time I face the same issue.

From trawling through forums, I've found and tried:
- Disabling on board audio (I use another PCI card)
- Disabling Steam overlay in game
- Stopping all other unnecessary application processes apart from the game itself
- Running in both windowed and fullscreen modes
- Disabled any instance of overclocking
- Verifying game cache for each
- Complete uninstall/re-install
- Verifying DirectX was up to date and running with the games
- Updating firmware on Crucial SSD
- Uninstalling MS Visual C++, then re-installing from 2005 - 2012

As an extreme measure, as I could only assume a possible hardware/drive issue was causing the crashes, I reformatted my machine installing a fresh copy of windows and reinstalled all official and most up to date drivers for each component.

I don't think my machine is under-spec for any of the listed titles, so I think i can rule out stress bringing about the crashing... I'm currently using:

MSI 970A Mobo
MSI Nvidia GTX 760 2GB DDR5 TF
AMD FX8320 Black Edition 8 Core (3.5/4GHz) CPU
Integral 12GB RAM 3x4GB
Creative Soundblaster Z PCI
Crucial 240GB M500 SATA SSD
Corsair CXM 500W Modular 80 PSU

I played Left 4 Dead 2 last night for a fairly extensive period of time and did not get any errors whatsoever. When I finished, I started Hitman Absolution again and around 15mins of gameplay it crashed. All I was able to salvage with regards to an error message was:

Faulting Module Name: MSVCR100.dll

I've googled this and haven't found any conclusive error/fix that corresponds to my issue.

If anyone can provide any insight, or suggest anything - no matter how small, please share your thoughts...
I'm at my wits end and have exhausted all my options to try and fix the issue.

Thanks,
Andy

More about : game crashes arkham origins hitman absolution tomb raider dishonored

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April 8, 2014 3:29:30 AM

I have to ask but when you did a fresh install of windows.
Did you after it, install all of the mother board drivers from the disk provided from it.
Did you also do this the first time when you built the system Andy.

May I also ask what the config of the memory is.
You see, your listing 3 4gb sticks.

But to make a point, by fitting three 4gb modules, the board or bios would config the memory as single channel mode.

I have to say if you took one of your 4gb Sticks out, and set the memory modules to dual channel mode, by looking at the positioning of the two ram stick in the memory slots of the board. The error will go away.

Try two stick of your memory set in the right slots of the board in dual channel mode see if the error goes away.

Often this can cause the problem you are having.
You should never Mix memory modes.

But try to keep them the same.
What your doing is running a config of Dual and single. This can cause errors in memory.

The Dll named is a fault page memory of windows relating to memory.

So it points to incorrect config of memory or its mapping from windows, or the memory controller of the motherboard.

That is why I said try two stick of memory in the board in dual channel mode.
If the error in games and crashes stops then it was the cause. Remove a 4gb stick, or add one so you do not have mixed memory mode.

8Gb, or 16Gb.










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April 8, 2014 3:47:06 AM

Shaun o said:
I have to ask but when you did a fresh install of windows.
Did you after it, install all of the mother board drivers from the disk provided from it.
Did you also do this the first time when you built the system Andy.

May I also ask what the config of the memory is.
You see, your listing 3 4gb sticks.

But to make a point, by fitting three 4gb modules, the board or bios would config the memory as single channel mode.

I have to say if you took one of your 4gb Sticks out, and set the memory modules to dual channel mode, by looking at the positioning of the two ram stick in the memory slots of the board. The error will go away.

Try two stick of your memory set in the right slots of the board in dual channel mode see if the error goes away.


Hi Shaun, thanks for the quick reply!
After I reinstalled windows, the first thing I installed were the drivers for every hardware component on my machine (incl. motherboard), using the disks I got along with it. Most included auto-updaters, and in a few cases then grabbed newer drivers for the component.
This is also the case for the first time I built the machine :) 

I think you might be onto something with the RAM idea....
Currently my setup is (as per the photo)
http://www.msi.com/pic/product/five_pictures1_2501_2014...

From memory I think this is my layout (which a quick google following your advice, has led me to believe i've done this wrong) Slot1, Slot2 & Slot 4 - each holding a 4Gb stick
I assumed Slot 2 & 4 were the dual channel slots, not 1 & 3.

My system info reads 12Gb, though I assume it still would, however, can I confirm that what you're asking me to try now is removing one of my 4gb sticks, and moving the other two, to Slots 1 & 3?
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April 8, 2014 3:59:25 AM

Yes you want to force the board, to recognize the two 4gb sticks, placed in the right slots to dual channel mode.

Then test the system with the games you say crash.
If you get no crash then the cause was a conflict between two memory modes.
Since you had two sticks in dual, and one in single.

So to fix it leave out a 4gb stick, or buy another 4gb to populate all four slots of the board to keep the same memory mode of dual channel. Or make sure the memory stick are placed in each slot for single channel mode operation.

And not mixed between dual and single as it would be with just three 4gb sticks.

On post the main information page should show the memory mode.

Let me know the result Andy.
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April 8, 2014 4:12:02 AM

Will do, I won't get testing this until i'm home tonight, but I'll report back as soon as.
Thanks once again for your help!
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April 9, 2014 3:44:42 AM

Shaun, I owe you a beer!
That done the tick - thanks an absolute million... You saved a man from tearing his hair out and potentially turfing a PC out the window!
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