Sign in with
Sign up | Sign in
Your question

NOTICE: NEW FORUM SERVER HARDWARE - Temporary Issues

Tags:
  • Hardware
  • Tom's Hardware
  • Servers
Last response: in Forum Feedback
Share
May 19, 2014 10:09:58 PM

Hey there community!

So you may have noticed a few bumps and bruises in a couple of features in the past 24 hours or so. That's because we've migrated to a brand spankin' new server architecture closer to most of our audience. The new servers are expected to be quite a bit more reliable, and we'll be seeing far less of our old annoying friend Mr. "500 Server Error" from now on.

Unfortunately as any tech enthusiast or IT Pro knows, not all migrations are gentle. A couple of temporary issues that have cropped up since our transition earlier on Monday are listed below:

• Best Answer credit not showing up for the past 2-4 weeks
• Associated badges for the above Best Answers not being displayed
• An issue related to editing posts
• Some random thread tracking problems

If you run into any of these, don't freak! Your progress has been saved and you'll get the credit for your Best Answers - it just may take the system a little bit of time to catch up and report the accurate counts. The development team is working on addressing the tracking issues as well, and resolving any outstanding problems for post editing and temporary impacts to moderation. We don't expect the issues will persist long.

In the interim, we ask for your patience and understanding. We're confident the end result (a faster more reliable Tom's) is well worth the momentary bumps, and your experience on the site will benefit from the server transition.

Again, to reiterate, no worries - credit for your valiant assistance in technical threads is still saved, and progress made currently is also being saved. The issue as it stands is on the display end of things.

Thanks for your attention!

Yours,
Joe Pishgar
Senior Community Manager, Tom's Hardware

P.S. - Mods and other attentive users, if you see any of your comrades struggling to answer on the subject of what's happening, please direct them to this thread for an explanation of what's going down and why. Thanks again!


More about : notice forum server hardware temporary issues

May 20, 2014 6:20:32 AM

Update:
Best Answers are currently being recovered, and this may put a temporary strain on the servers (you might bump into a few errors). The expectation is that all Best Answers should be restored and accurately counted by Wednesday morning.

Email notification issues are still under investigation, as there might be a hiccup between our servers and gmail. We're looking into it. :) 
May 20, 2014 6:31:02 AM

Works like a charm for me. Thanks! :) 
Related resources
May 20, 2014 6:43:05 AM

Thanks for the update, Joe.
May 20, 2014 8:48:55 PM

Great to hear things are back to normal for most folks. :) 
May 20, 2014 8:52:19 PM

yup, this morning everything was fixed for me :) 
May 20, 2014 9:25:50 PM

Nice. I was a bit unhappy when I lost 90% of my Best Solutions, but now they're all back.
May 21, 2014 7:17:24 AM

me too lol
!