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NewEgg vs Amazon Return Policy?

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  • Policy
  • Amazon
  • Computers
Last response: in Opinions and Experiences
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June 9, 2014 11:39:57 AM

I am building my first computer and I was wondering which of the two retailers, NewEgg or Amazon, have better customer service and a better return policy in the event I receive a damaged product and have to RMA it? It is slightly cheaper to purchase my build through Amazon and I can get free shipping at either NewEgg or Amazon but I would be happy to buy from NewEgg if their return policy is significantly better compared to Amazon. So which retailer is better in your opinion and why? Thanks!

More about : newegg amazon return policy

June 9, 2014 11:59:37 AM

I would just get each part wherever it's cheaper. They're both good sites, and they both let you return things within 30 days.
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June 9, 2014 12:10:15 PM

My vote goes to Amazon

I now avoid Newegg because of a restocking charge and two shipping charges I incurred due to a defective USB stick. I had to pay to return the first defective stick, then the replacementwas also defective, so I asked for a refund, which cost me 15% and another shipping fee. What a ridiculous policy! For that 15%, they've lost a customer.

I once purchased a mouse that broken down on me after 6 months. I already threw away the box and long since lost the original invoice that came with it. Contacted Amazon CS, and they promptly e-mailed me a pre-paid return label w/ instructions to return the defective unit to them, and sent me a new replacement unit.
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June 10, 2014 2:45:53 PM

Ravi Gagan said:
My vote goes to Amazon

I now avoid Newegg because of a restocking charge and two shipping charges I incurred due to a defective USB stick. I had to pay to return the first defective stick, then the replacementwas also defective, so I asked for a refund, which cost me 15% and another shipping fee. What a ridiculous policy! For that 15%, they've lost a customer.

I once purchased a mouse that broken down on me after 6 months. I already threw away the box and long since lost the original invoice that came with it. Contacted Amazon CS, and they promptly e-mailed me a pre-paid return label w/ instructions to return the defective unit to them, and sent me a new replacement unit.


Reading through some of the reviews with Amazon it seems that there is a common occurrence for items listed as new and being shipped/sold by Amazon to arrive used/restocked/returned. Have you had any of those problems?

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June 11, 2014 12:13:55 PM

Ravi Gagan said:
My vote goes to Amazon

I now avoid Newegg because of a restocking charge and two shipping charges I incurred due to a defective USB stick. I had to pay to return the first defective stick, then the replacementwas also defective, so I asked for a refund, which cost me 15% and another shipping fee. What a ridiculous policy! For that 15%, they've lost a customer.

I once purchased a mouse that broken down on me after 6 months. I already threw away the box and long since lost the original invoice that came with it. Contacted Amazon CS, and they promptly e-mailed me a pre-paid return label w/ instructions to return the defective unit to them, and sent me a new replacement unit.


Hi Ravi,

We are very sorry to hear about your experience with these returns. Newegg can actually provide you with a pre-paid shipping label for defective items; moreover, the restocking fee should not apply for returns of defective products.

Would you please email us your account information to wecare@newegg.com and reference Tom's Hardware? We will be happy to review the details of the returns and the find options to have this situation resolved.

We look forward to hearing from you.

Thank you,
Newegg Support
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