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lync integrated support platform

Tags:
  • Support
  • Lync
  • Business Computing
  • chat
  • Communicator
  • Help Desk
Last response: in Business Computing
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June 17, 2014 5:52:50 AM

Hey guys,
I'm a support engineer at a large company.
Were looking to extend our Help Desk support by having a chat interface for support, that'll have users queue for the support representatives, historical reports etc..
We have Microsoft Lync Server 2010 and every workstation at our organization have lync user and client.
Is there any solution that answers our need?
Regards,
Michael.

More about : lync integrated support platform

June 17, 2014 12:14:13 PM

Lync has the LiveMeeting server built-in, so that might be the first place to check out. You still might have to go to a paid integration. Talk with the people at AudioCodes (www.audiocodes.com/Lync); they do quite a bit with Lync.
!