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Best PC Antivirus Software 2014

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  • Security
  • Software
Last response: in Home Theatre
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Anonymous
a b 8 Security
June 26, 2014 5:41:26 AM

Here are in-depth reviews of the most popular security suites in 2014. Our winner combines the best in antivirus protection and functionality.

Best PC Antivirus Software 2014 : Read more

More about : antivirus software 2014

August 2, 2014 5:13:26 PM

I am curious as to why you would recommend people buy bit defender from Herman street. I was just about to do so. but the old adage, if it seems too good to be true it probably is sprung to mind. and when I researched this company. they have multitudes of complaints for being fraudulent and ripping people off. sending nothing or sending software that has caused people systems to crash. or codes that have expired within days. why would you put your reputation on the line by endorsing this company.208 complaints alone with the BBB. not to mention other websites. such as ctwatchdog and ripoffreport. http://www.bbb.org/utah/business-reviews/computers-hard.... shame on you.
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August 7, 2014 12:31:14 PM

Hey there aqualicia,

Herman Street is a reputable vendor and sells digital downloads of AV and other software programs. We know it's a legitimate and trustworthy company because it is part of the Purch family of brands.

Unfortunately, one of the problems a site is going to have when selling Antivirus and software cleanup programs is the target demographic tends to be on the lower-tech proficiency end. Browsing through nearly all of the complaints on the BBB about Herman Street, one comes to the conclusion that either the customer simply didn't read that the software they were receiving was a digital download (which is indicated pretty clearly and repeatedly), or that the person using the software had a user issue with it. Rather than search out how to resolve the problem with the software, users posted complaints about it on the BBB for Herman Street. The parallel to this would be like buying a can of Green Giant peas at Walmart, having a problem with the look or taste of the peas, and then lodging a complaint against Walmart rather than Green Giant. Walmart, in this case, couldn't do anything about the taste of the peas.

Herman Street doesn't have any power over the technical capabilities of the people buying software offered on the site, and the complaints arising from "sending nothing" (check your email), "sending software that causes systems to crash" (Herman Street doesn't write software - it sells software companies that typically have sizable tech support forums write) and "having codes that expired within days" (Again, see email), are very clearly user-side issues. My first recommendation to anyone experiencing a problem with a piece of software, and I do mean any software, would be to post the issue here in the Tom's Hardware tech support area. We have a whole section for software, and experts eager to help.

In the future, we'll absolutely be referring to Herman Street again, but bearing your feedback in mind, we might encourage customers there to a) Contact the software maker for instructions, FAQs, and help and if that fails b) Ask for help on what they are doing wrong here on Tom's.

Hope this helps address some of your concern.

Warm Regards,
Joe Pishgar
Senior Community Manager, Tom's Hardware
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August 29, 2014 1:46:37 PM

I would appreciate it if the next review like this looks a little deeper at how these programs interfere with normal use. I had a problem with 2 different computers using Norton where right clicking a folder in Windows Explorer resulted in anywhere from a 10 to 30 second delay before the drop down menu appeared. Turning off the protection had no effect but deleting the software solved the problem. This was the only impact but it was significant. Your methodology would not reveal something like this, which for me is a crucial reason why I would never consider Norton again.
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