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So my newegg account is susspended from a chargeback

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July 13, 2014 4:46:21 PM

so today i wanted to check a past build on a pc i've done. find out the account is suspended! while it would of been nice to see the build, honestly i couldn't be happier. these guys are crooks when it comes to selling you stuff that dont work and not stand behind stuff they sell ya. just feels nice they finally got around to suspending it as i think it worked for a good 6 months afterwards. :) 

More about : newegg account susspended chargeback

July 13, 2014 4:57:07 PM

With one exception, I have never had an issue with the 100s of purchases I have made with Newegg. The only issue I ever had was for a defective GPU that they wouldn't RMA because I didn't have the original packaging for it. That was on me and I sorted it out with Sapphire directly.

Seriously, if you have an issue with Newegg, you should call them and speak to a manager. I can't imagine them not working something out with you.
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July 13, 2014 5:00:34 PM

The newegg website explicitly states in the ToS that a charge back will result in an account suspension. Is their customer service cut-throat? Yes, a bit.

Last time I had to return an intel motherboard due to bent pins. At first the return wasn't accepted but a quick call to customer support fixed that issue. You can't go in angry thinking they owe you something, cuz technically they don't. Damage from shipping is the livability of the shipping company. DOA products should be returned to the manufacturer.

While Newegg may have less than good customer service it was a bad idea to chargeback.
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July 13, 2014 5:11:12 PM

hehe i did call em

i even talked to the manufacturer which said they'd fix it for a price more than i paid for it. talking with newegg, i only got angry with em at the end as it was going no where. even told em what the asus rep told me which was it'd cost like 380+ shipping to fix the over priced mobo.

honestly it's in the past though, a year ago. the charge back was through paypal btw. newegg i think got the last laugh on me as i had to mail my whole order back twice and i think i had to spend close to 90$ shipping that stuff across teh country. im sadly one of those guy's that if i get messed wtih i'll spend more than even what the item cost in winning. got to work on that :) 
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July 13, 2014 5:57:51 PM

Kevfactor said:
hehe i did call em

i even talked to the manufacturer which said they'd fix it for a price more than i paid for it. talking with newegg, i only got angry with em at the end as it was going no where. even told em what the asus rep told me which was it'd cost like 380+ shipping to fix the over priced mobo.

honestly it's in the past though, a year ago. the charge back was through paypal btw. newegg i think got the last laugh on me as i had to mail my whole order back twice and i think i had to spend close to 90$ shipping that stuff across teh country. im sadly one of those guy's that if i get messed wtih i'll spend more than even what the item cost in winning. got to work on that :) 


So asus screwed you over too, eh? Yeah, they have terrible customer service as well. If neither want's to help you the best you can do is wage a PR war. By this I mean giving the mobo a 1 star review on as many sites as you can, newegg and amazon first. Then go and put a report into the better business burro and other reputation tracking sites about newegg and amazon. I've see this strategy work many times.

I've had a few asus devices over the years and can say 2 things about them. They are cheap(crappy products) and they have terrible customer service. I would recommend that you try amazon out. While they may not have the best return policy, their customer service is great. I just returned a tablet that was DOA(an asus actually). Amazon almost always gives you pre-paid shipping labels to send your stuff back so you end up paying nothing extra. Not to mention, they'll ship a replacement out with 1-day delivery.
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