Origin correct password rejecting even worse

[Ewert]

Hi all,
An apparent known issue of the Origin service (rejecting the correct login password), is not an easy fix in my case because the Email address I entered when creating my Origin account was of an ISP company's, we got a few free ones, and I never used that Mweb email service and we also never got the Mweb ( the ISP company ) ADSL because we live on a farm so we cancelled the subscription and therefore I belief we lost the email's.

Even if they were still active I lost the password to the account, then Origin rejects my correct password and they send it to the email address they have ( the Mweb one ) , thus I cannot sign into Origin nor reset the password because i do not have the password to sign into the Mweb email account, their recovery service is rubbish so that's a lost cause.

I am talking to their customer support but they need an account number, witch we do not have since we cancelled it.

My question to you all is : I have explained everything to them but they still do not belief us until they have an customer number, what should I tell them to change their minds?

Or is there a way to fix this problem?

Any advice very much appreciated !

 

[Pinhedd]

Hi all,
An apparent known issue of the Origin service (rejecting the correct login password), is not an easy fix in my case because the Email address I entered when creating my Origin account was of an ISP company's, we got a few free ones, and I never used that Mweb email service and we also never got the Mweb ( the ISP company ) ADSL because we live on a farm so we cancelled the subscription and therefore I belief we lost the email's.

Even if they were still active I lost the password to the account, then Origin rejects my correct password and they send it to the email address they have ( the Mweb one ) , thus I cannot sign into Origin nor reset the password because i do not have the password to sign into the Mweb email account, their recovery service is rubbish so that's a lost cause.

I am talking to their customer support but they need an account number, witch we do not have since we cancelled it.

My question to you all is : I have explained everything to them but they still do not belief us until they have an customer number, what should I tell them to change their minds?

Or is there a way to fix this problem?

Any advice very much appreciated !

You may be able to prove ownership by providing the serial number for a game that is registered on that account, or a credit-card / bank statement showing a purchase made from that account. Valve accepted this method when I ran into the exact same issue with my Steam account.

 

[Ewert]

Hi all,
An apparent known issue of the Origin service (rejecting the correct login password), is not an easy fix in my case because the Email address I entered when creating my Origin account was of an ISP company's, we got a few free ones, and I never used that Mweb email service and we also never got the Mweb ( the ISP company ) ADSL because we live on a farm so we cancelled the subscription and therefore I belief we lost the email's.

Even if they were still active I lost the password to the account, then Origin rejects my correct password and they send it to the email address they have ( the Mweb one ) , thus I cannot sign into Origin nor reset the password because i do not have the password to sign into the Mweb email account, their recovery service is rubbish so that's a lost cause.

I am talking to their customer support but they need an account number, witch we do not have since we cancelled it.

My question to you all is : I have explained everything to them but they still do not belief us until they have an customer number, what should I tell them to change their minds?

Or is there a way to fix this problem?

Any advice very much appreciated !

You may be able to prove ownership by providing the serial number for a game that is registered on that account, or a credit-card / bank statement showing a purchase made from that account. Valve accepted this method when I ran into the exact same issue with my Steam account.

Thanks for the idea, will definitely be doing that.
If that worked I would make your reply the solution.