Comcast Update Vol. 1

Archived from groups: alt.video.ptv.tivo (More info?)

I've ditched my DTivo, as I said in a previous post. I set up Comcast
install to come yesterday between 9 and 1. I called to confirm the
install last week and discovered they had me set to get an SD DVR,
rather than HiDef. I had that changed. At 8:30am yesterday I called
again to confirm, and got the green light.

At 12:30pm I got a call from the guy who set up the original order. He
told me there was an error in the work order and the person dispatched
to do the job couldn't do cable internet - it would have to wait. I
told him this was really inconvenient and asked if he could look into
someone coming later the same day.

He called back 20 minutes later saying that there was another error in
the work order. I had asked for a HD DVR but was scheduled to get an
SD DVR (this despite my having changed it a week earlier, or so I
thought.)

So the install was canceled - it's now set for today between 1 and 5.
They won't call in advance to let me know when they're coming (the
installers don't carry phones, which I find hard to believe.)

They've offered me a 20 dollar credit on my first bill, a further
discounted install charge, and no COD requirement.

Not off to an auspicious start!
7 answers Last reply
More about comcast update vol
  1. Archived from groups: alt.video.ptv.tivo (More info?)

    Jason wrote:
    > On 24 May 2005 08:53:20 -0700, relaxification@hotmail.com wrote:
    >
    > >So the install was canceled - it's now set for today between 1 and
    5.
    > >They won't call in advance to let me know when they're coming (the
    > >installers don't carry phones, which I find hard to believe.)
    >
    > Actually, they probably only have personal phones. A phone's
    > primary use would probably be to check in to the office or
    > service bay for them to ask for line diagnostics and other such
    > stuff. No reason to bother with issuing phones (buy hardware, air
    > time, all that junk) to people when the customer's phone is right
    > there.
    >
    > >They've offered me a 20 dollar credit on my first bill, a further
    > >discounted install charge, and no COD requirement.
    >
    > Good going, get every bit of discount you can.
    >
    > >Not off to an auspicious start!
    >
    > But, if you look at the day again, it looks just like a typical
    > cable company service call. Exactly the type of day that built
    > the stereotype, the legend and the reputation.

    True enough. I just got an automated call confirming today's
    appointment, so we'll see. Aside from my having to take another half
    day off work, I don't really care if it's up and running tonight.
  2. Archived from groups: alt.video.ptv.tivo (More info?)

    On 24 May 2005 08:53:20 -0700, relaxification@hotmail.com wrote:

    >So the install was canceled - it's now set for today between 1 and 5.
    >They won't call in advance to let me know when they're coming (the
    >installers don't carry phones, which I find hard to believe.)

    Actually, they probably only have personal phones. A phone's
    primary use would probably be to check in to the office or
    service bay for them to ask for line diagnostics and other such
    stuff. No reason to bother with issuing phones (buy hardware, air
    time, all that junk) to people when the customer's phone is right
    there.

    >They've offered me a 20 dollar credit on my first bill, a further
    >discounted install charge, and no COD requirement.

    Good going, get every bit of discount you can.

    >Not off to an auspicious start!

    But, if you look at the day again, it looks just like a typical
    cable company service call. Exactly the type of day that built
    the stereotype, the legend and the reputation.
  3. Archived from groups: alt.video.ptv.tivo (More info?)

    > True enough. I just got an automated call confirming today's
    > appointment, so we'll see. Aside from my having to take another half
    > day off work, I don't really care if it's up and running tonight.
    >

    Don't those automated confirmation calls give you a real solid feeling
    of security? You know, once you get one of those, that everyone will
    show up on time and that the order will be exactly correct.

    NOT! :-(

    Randy S.
  4. Archived from groups: alt.video.ptv.tivo (More info?)

    <relaxification@hotmail.com> wrote in message
    news:1116950000.753533.315310@o13g2000cwo.googlegroups.com...
    > I've ditched my DTivo, as I said in a previous post. I set up Comcast
    > install to come yesterday between 9 and 1. I called to confirm the
    > install last week and discovered they had me set to get an SD DVR,
    > rather than HiDef. I had that changed. At 8:30am yesterday I called
    > again to confirm, and got the green light.
    >
    > At 12:30pm I got a call from the guy who set up the original order. He
    > told me there was an error in the work order and the person dispatched
    > to do the job couldn't do cable internet - it would have to wait. I
    > told him this was really inconvenient and asked if he could look into
    > someone coming later the same day.
    >
    > He called back 20 minutes later saying that there was another error in
    > the work order. I had asked for a HD DVR but was scheduled to get an
    > SD DVR (this despite my having changed it a week earlier, or so I
    > thought.)
    >
    > So the install was canceled - it's now set for today between 1 and 5.
    > They won't call in advance to let me know when they're coming (the
    > installers don't carry phones, which I find hard to believe.)
    >
    > They've offered me a 20 dollar credit on my first bill, a further
    > discounted install charge, and no COD requirement.
    >
    > Not off to an auspicious start!
    >

    they absolutely do carry phones, it's a requirement for the job.
    when i was doing this for comcast i was given a stack of
    work orders in the morning, but my supervisor
    could call me and change my work over the phone, plus we had to
    be able to call other installers to trade work orders or if we needed
    wire or a box or wire connectors, etc.
  5. Archived from groups: alt.video.ptv.tivo (More info?)

    Randy S. wrote:
    > > True enough. I just got an automated call confirming today's
    > > appointment, so we'll see. Aside from my having to take another half
    > > day off work, I don't really care if it's up and running tonight.
    > >
    >
    > Don't those automated confirmation calls give you a real solid feeling
    > of security? You know, once you get one of those, that everyone will
    > show up on time and that the order will be exactly correct.
    >
    > NOT! :-(
    >
    > Randy S.

    Up and running!

    When the installer came at 3pm he had to make a call because we
    actually have two structures at our new house - the main house and a
    separate office. I wanted the DVR in the main house by the plasma and
    cable internet + old school cable in the office. He was talking to his
    dispatcher when he called me over. He put me on the line with his
    boss, who told me that I'd have to pay for separate service and do a
    separate install for the back house.

    Bullshit. I told the sales guy we had two structures. I had his
    extension, so I called him and put both cellphones on speakerphone, so
    the two of them could fight it out. Eventually it was determined that
    you only have to have two accounts if the other structure has a toilet.
    Ours doesn't. It's just a 20x20 room.

    Aside from that everything went smoothly. The Comcast DVR came on
    immediately, but then went dark for about an hour as it downloaded.

    First impressions:

    The interface is clunky, and it's often unclear how to "get back" when
    you've gone in a few menu levels. I'm sure there's a button to do it,
    but they were out of manuals, so I have to print one off the net.

    Why not just use the "left" button? It's there, clearly marked with an
    arrow pointing to the left. Just asking.

    Picture quality so far is great, although NTSC does look a little grimy
    on a plasma (even a DVD looks kind of shitty.)

    HiDef, for the most part, looks great.

    Question: What is KABC DS? "Lost" was on tonight, supposedly on the
    hidef ABC channel, but it didn't look hidef to me, even though there
    was an HD logo smacked on it. It looked better than NTSC but the
    blacks were crushed and dark colors were very noisy. I'm guessing DS
    is some kind of increased rez, but not quite HD, thing that ABC has
    going?

    Off to play.

    relax
  6. Archived from groups: alt.video.ptv.tivo (More info?)

    "Randy S." <rswitt@nospamgmail.com> wrote:

    >> True enough. I just got an automated call confirming today's
    >> appointment, so we'll see. Aside from my having to take another half
    >> day off work, I don't really care if it's up and running tonight.
    >>
    >
    >Don't those automated confirmation calls give you a real solid feeling
    >of security? You know, once you get one of those, that everyone will
    >show up on time and that the order will be exactly correct.
    >
    >NOT! :-(
    >
    I had Comcast scheduled to come by last weekend to pick my digitial
    box. They didn't call on Saturday morning, and they never showed up at
    all Saturday afternoon. I was going to call them up on Monday to
    reschedule. Before I could call the guy showed up early Monday morning
    to pick it up. So they didn't show up when they were supposed to, and
    they didn't call on either day. It was just pure luck that I was home
    when the guy did stop by.
  7. Archived from groups: alt.video.ptv.tivo (More info?)

    > Question: What is KABC DS? "Lost" was on tonight, supposedly on the
    > hidef ABC channel, but it didn't look hidef to me, even though there
    > was an HD logo smacked on it. It looked better than NTSC but the
    > blacks were crushed and dark colors were very noisy. I'm guessing DS
    > is some kind of increased rez, but not quite HD, thing that ABC has
    > going?
    >
    > Off to play.
    >
    > relax
    >

    I'm guessing DS = Digital Signal? You can certainly have a digital
    signal without it being HiDef. It's quality would fall in between
    analog and Hidef all else being equal.

    Randy S.
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