Problems with changing password

[Ron May]

I have been updating my passwords for online sites. I finally decided to make them 11+ characters with mixed alpha-numeric and symbols for all sites. Only one issue - Tom's Hardware. This is a new account to try and figure out if there are restrictions in characters used for passwords?

Everytime I change it to the "tough standard", I can't log in until I reset my password and obtain an automatic one from Tom's.....

 

[Someone Somewhere]

I'm using a 10-char password with cool stuff like tildes (~) in it, though it hasn't been changed for a while.

Does changing it to a less complex one work?

 

[jpishgar]

Forwarding along to the dev team for clarification on password character restrictions and any issues that could be arising from this.
-JP

 

[Ron May]

Thank you JP. I just want to be able to login with my old account. After resetting the password about 8-10 times yesterday, I didn't want to create larger issues....

 

[jpishgar]

Hey there Ron,

Passwords must be between 6 to 30 characters and cannot include spaces. Could you email me direct at jpishgar@purch.com with a password (not your current one, no one from Tom's will ever ask for your current password) that you've tried that isn't working?

-JP

 

[ronintexas]

I finally got things to work - I believe the problem was in two areas:
1) I am using LastPass - and had Tom's Hardware set to "automatically login". I believe this is where the problem started. LastPass actually gets the parts of the form required to sign in, and performs an automatic signin in the background. For some reason - Tom's Hardware didn't like this setting.
2) There was something in my cookies and/or temporary internet files.

Utilizing CCleaner to wipe the cookies/temp files and removing the password from LastPass fixed the problem. I added Tom's back to my vault in LastPass, but did not recheck "automatic login". All is good.

 

[ronintexas]

Thank you JP for the help on this one.

 

[jpishgar]

Quite welcome.