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Has anyone else been insulted by IOLO's complete lack of concern for customer support?

Tags:
  • Support
  • Iolo
  • System Mechanic
  • Event Viewer
September 15, 2014 10:41:07 AM

I have used System Mechanic for many years. Recently, I had version 14 unable to open at all on one of my computers. It was crashing right after I launched it and would not open at all.

I sent a detailed support request to Iolo support, and even attached the full text of one Windows Event Viewer error in my email. Do you know how they responded, after about 2 days? -

(1) The "tech support" dude told me to update System Mechanic to the latest version from WITHIN System Mechanic! Not bad ey? LOL! I tell them it does not open and they tell me to open it and update it!
(2) After I responded that it won't open and that I had done a clean un-install of it as per their instructions on their website ... a few DAYS later, I got another response showing me the EXACT SAME CLEAN UN-INSTALL INSTRUCTIONS which I had already written that I had used!

Furthermore, System Mechanic is still missing some important GUI and feature improvements which have been hindering it's functionality for years now and Iolo has not addressed these at all. Some examples include (1) proper description of windows processes instead of just copying Microsoft's default descriptions from Processes app. (2) ability to put items in order by clicking any column (category) ... and more...

I will never use system mechanic or any iolo product ever again! I have used it since 1999 on and off but this is the icing on the cake for me!

Just giving some specific examples to everyone here so they understand how little Iolo cares about its customer technical support! I have a lot more examples if you want me to post them! It would be a pleasure!

Please share here your experiences with System Mechanic or other Iolo product support and product features also. I would like this thread to evolve into a major constructive criticism of this over-confident company and bring them to their knees to at least apologize but especially to make MAJOR improvements to their technical support department AND to System Mechanic also.

More about : insulted iolo complete lack concern customer support

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