NEWEGG Return Policy

[chaotixblade]

Greetings,

I've always been an amazon fanboy because their prices have been reasonable relative to newegg. Either a couple bucks cheaper or a couple more expensive. I've always went through them because of their A-Z return policy and no restocking fee.

I am looking at buying a motherboard that will better facilitate my needs... The one on amazon is from a third party seller, strike one; and is also 20 dollars more expensive than newegg, strike two.

I am concerned with the RMA shipping costs. I have no intention on getting a refund if it is broken, I would just want another.

From what I have read online (A couple of threads in 2011, and one in 2013) if I speak to a live representative through a phone call or through a live chat online, they will waive the RMA and or Restocking fee in the event that the product is broken.

Is this true?

I am concerned because the information I am hearing from people online conflicts with what is written in their return policy.

What is your experience, in 2014 does this still hold true?

I am ready to pull the trigger on the order, money in hand, I just want to make sure I won't have to pay some 12$ bogus fee to ship back what THEY sent BROKEN to me.

Godbless,
Chaotixblade

Mobo: http://www.newegg.com/Product/Product.aspx?Item=N82E16813157329

 

[NeweggSupport]

Greetings,

I've always been an amazon fanboy because their prices have been reasonable relative to newegg. Either a couple bucks cheaper or a couple more expensive. I've always went through them because of their A-Z return policy and no restocking fee.

I am looking at buying a motherboard that will better facilitate my needs... The one on amazon is from a third party seller, strike one; and is also 20 dollars more expensive than newegg, strike two.

I am concerned with the RMA shipping costs. I have no intention on getting a refund if it is broken, I would just want another.

From what I have read online (A couple of threads in 2011, and one in 2013) if I speak to a live representative through a phone call or through a live chat online, they will waive the RMA and or Restocking fee in the event that the product is broken.

Is this true?

I am concerned because the information I am hearing from people online conflicts with what is written in their return policy.

What is your experience, in 2014 does this still hold true?

I am ready to pull the trigger on the order, money in hand, I just want to make sure I won't have to pay some 12$ bogus fee to ship back what THEY sent BROKEN to me.

Godbless,
Chaotixblade

Mobo: http://www.newegg.com/Product/Product.aspx?Item=N82E16813157329

Hello Chaotixblade,

If the item is defective and is within its return period, we will provide you a return shipping label for the return (more details can be found here http://kb.newegg.com/FAQ/Article/1391). A restocking fee applies when an item is returned for personal reasons (there's nothing wring with the item, but you just don't want it anymore http://kb.newegg.com/FAQ/Article/1389). We hope this helps, if you have any further questions or concerns, please contact us at wecare@newegg.com and please reference this post on Toms Hardware.

Newegg Support

 

[chaotixblade]

Thanks!

You guys really do have stellar support. Amazon would never answer a question I had on tomshardware... lol

Godbless

 

[Miskwa]

This does not answer your question directly, but I've sure had a lot of trouble with newegg this past month.

Contrary to what the policy states or what the 'live chat' person claims, all is not as advertised.

Twice I ordered a laptop from newegg. Twice they charged my credit card. Twice they cancelled the order due to 'out of stock' even when I had confirmed that the item was available. Twice they promised to refund my credit card. Twice no refund has yet shown up on the credit card.

I'd heard that newegg was a good retailer but I'm pretty sure that I will not attempt another purchase with them and if the cancelled orders don't show up soon on my credit card, I may file an official complaint with whomever handles such things.

 

[chaotixblade]

Greetings,

I've always been an amazon fanboy because their prices have been reasonable relative to newegg. Either a couple bucks cheaper or a couple more expensive. I've always went through them because of their A-Z return policy and no restocking fee.

I am looking at buying a motherboard that will better facilitate my needs... The one on amazon is from a third party seller, strike one; and is also 20 dollars more expensive than newegg, strike two.

I am concerned with the RMA shipping costs. I have no intention on getting a refund if it is broken, I would just want another.

From what I have read online (A couple of threads in 2011, and one in 2013) if I speak to a live representative through a phone call or through a live chat online, they will waive the RMA and or Restocking fee in the event that the product is broken.

Is this true?

I am concerned because the information I am hearing from people online conflicts with what is written in their return policy.

What is your experience, in 2014 does this still hold true?

I am ready to pull the trigger on the order, money in hand, I just want to make sure I won't have to pay some 12$ bogus fee to ship back what THEY sent BROKEN to me.

Godbless,
Chaotixblade

Mobo: http://www.newegg.com/Product/Product.aspx?Item=N82E16813157329

Hello Chaotixblade,

If the item is defective and is within its return period, we will provide you a return shipping label for the return (more details can be found here http://kb.newegg.com/FAQ/Article/1391). A restocking fee applies when an item is returned for personal reasons (there's nothing wring with the item, but you just don't want it anymore http://kb.newegg.com/FAQ/Article/1389). We hope this helps, if you have any further questions or concerns, please contact us at wecare@newegg.com and please reference this post on Toms Hardware.

Newegg Support

Since this information is publicly available on that particular section of your site.

You may want to consider having your tech guys update the information on the Return Policy Information page.

That page in particular has in the past prevented me from making a number of purchases (subsequently costing your company sales) I can't imagine I'm the only person who's had that experience.

http://www.newegg.com/HelpInfo/ReturnPolicy.aspx#44

"Customer is responsible to pay shipping costs on all returned items"

 

[chaotixblade]

This does not answer your question directly, but I've sure had a lot of trouble with newegg this past month.

Contrary to what the policy states or what the 'live chat' person claims, all is not as advertised.

Twice I ordered a laptop from newegg. Twice they charged my credit card. Twice they cancelled the order due to 'out of stock' even when I had confirmed that the item was available. Twice they promised to refund my credit card. Twice no refund has yet shown up on the credit card.

I'd heard that newegg was a good retailer but I'm pretty sure that I will not attempt another purchase with them and if the cancelled orders don't show up soon on my credit card, I may file an official complaint with whomever handles such things.

I can see how you would be mighty frustrated.

Unfortunately, I have already placed my order. If all goes well, I will probably make future purchases now that I have been reassured I will not be charged for bogus things.

That said, that would only be under the circumstance that the price on Newegg is marginally cheaper. (As I said, I accept paying a ~<$5 premium for Amazon's A-Z return policy.