Second display going black

[Signa]

Hello,


I use two monitors, one running dual link dvi and 1 running hdmi. I was playing some DA3 and had a graphic driver crash, it happens. When my pc rebooted I noticed that I only had no displays working. So I said huh, Unplugged the HDMI connection and it the display on my main dvi popped right up. I then tried plugging the HDMI back in to see if it was just something weird, to no luck I only had 1 monitor active still. Strangely enough the monitor does appear in the nvidia control center. But I cannot select it or anything. So I am stumped on what the issue could be, since it is clearly not the ports monitor or video card as far as I can tell.

A few other things I tried to do.

Boot with just the HDMI in. It shows me my boot menu and the windows load screen perfectly fine untill I hit the desktop at which point it goes black.
A DVI cable in the second monitor instead of a hdmi, could get it to show the desktop, but not two monitors at once.

I use a 970 starix for a video card. And have had no other problems since I have gotten it other then this. I also use the 347.09 driver "most recent"


~One other thing I forgot to mention is that if I reboot with both cables plugged in it comes back on with the DVI montior at 800*600 resolution insted of the 1920*1080 it should be, and then If I unplug the HDMI cable it goes back to 1920*1080

Thanks

 

[ronintexas]

Do you have "extend the desktop" checked in control panel? If you are in the Windows control panel for display, and you click "identify", does the number appear on both monitors?

 

[Signa]

When I go to extend/enable the second display in the windows control panel it says unable to save display settings.

 

[ronintexas]

Did you check the BIOS setup for it being correct (i.e. primary display = PCI/PCIe)? If it is set correctly - try resetting the BIOS to default, and making sure primary display is set to PCI/PCIe.

 

[Signa]

Did you check the BIOS setup for it being correct (i.e. primary display = PCI/PCIe)? If it is set correctly - try resetting the BIOS to default, and making sure primary display is set to PCI/PCIe.

Reset bios, made sure it was pcie. Still did not work.


Tried a vga cable and was able to get both monitors running at the same time, Just confused as to why HDMI/VGA do not work.

 

[ronintexas]

The game may have crashed due to a hardware issue with the card - if DVI and VGA is working, but any combination with HDMI is broken, the card may be defective - if it is under warranty - I would suggest RMA'ing the card.

 

[Signa]

I just tried going HDMI to my TV and it worked just fine so I do not think that is it.

-- and my cable box and go to my monitors so that aint it either.

 

[ronintexas]

Did you have the DVI displaying something at the same time?

 

[Signa]

Nope, I managed to get the dvi on monitor 2 to work. Still extremely confused as to why HDMI is not working on it though.

 

[ronintexas]

If HDMI and DVI do not work at the same time, then the GPU has a hardware problem....

 

[Signa]

Maybe I was confused on your previous question then. I can get the gpu to display 3 things at once.
Monitor 1 : DVI
Monitor 2: DVI
TV: HDMI

Although no matter what I do monitor 2 will not display HDMI from the gpu, it can from other things though.

 

[ronintexas]

Can you bring up the settings for the monitor when you are connected VIA HDMI? I am wondering if it is trying to display in a format that is beyond the capability of the monitor, and that is why it turns off. When you connect the TV, it works because it is detecting another monitor type. Other things work because they are probably sending standard HD signal to the monitor.

 

[ronintexas]

One solution would be to uninstall the NVidia drivers from the computer, then reinstall (make sure it performs a clean install - this wipes out the settings).

 

[Signa]

The monitor will cycle through the display options. I have tried setting it to HDMI manually but it just says no display connected.

 

[Signa]

Ran driver sweeper, re-installed 344 drivers and HDMI works now. Thanks! Wonder what happened to cause this issue though.

 

[ronintexas]

It is only guess work....but I bet your game somehow changed the resolution to the monitor (hdmi port to your monitor) - it could have been a weird communication error thing (i.e. the information was written incorrectly when the computer froze)....who knows....but when you did the clean install, it wiped the configuration file, and installing the driver created it.