Passed the SMART test but Unable to write Zeros

[johyn912]

Hi, I'm using the WD 1TB HDD drive. Due to some problem, the drive become undetectable. I've donwloaded the WD Data Lifeguard Diagnostic. I ran both tests (Quick and Extended) and it passed. However I'm unable to write zeros (Full and Quick) as I keep getting Delete Partition error. Any solution to this? Is there also any other way to reformat my HDD?

 

[SuperSoph_WD]

Welcome to Tom's Hardware, Johyn912!

I'm sorry you are facing such issues with the WD drive. Can you please share the S.M.A.R.T status results? (like a screenshot or copy/paste the information)
Does the error from the Data LifeGuard tool has a number? I'd suggest you to also re-seat the cables to the drive in question and try to write zeros one more time.

Keep me posted!
SuperSoph_WD

 

[johyn912]

Welcome to Tom's Hardware, Johyn912!

I'm sorry you are facing such issues with the WD drive. Can you please share the S.M.A.R.T status results? (like a screenshot or copy/paste the information)
Does the error from the Data LifeGuard tool has a number? I'd suggest you to also re-seat the cables to the drive in question and try to write zeros one more time.

Keep me posted!
SuperSoph_WD

Thank you for replying!

As requested,

Test Option: QUICK TEST
Model Number: WD Elements 1042
Unit Serial Number: WX41E7284423
Firmware Number: 1016
Capacity: 0.00 GB
SMART Status: Not Available
Test Result: PASS
Test Time: 15:59:06, March 25, 2015

Test Option: EXTENDED TEST
Model Number: WD Elements 1042
Unit Serial Number: WX41E7284423
Firmware Number: 1016
Capacity: 0.00 GB
SMART Status: Not Available
Test Result: PASS
Test Time: 15:59:17, March 25, 2015


Test Option: WRITE ZEROS
Model Number: WD Elements 1042
Unit Serial Number: WX41E7284423
Firmware Number: 1016
Capacity: 0.00 GB
SMART Status: Not Available
Test Result: FAIL
Test Error Code: 20- Delete Partitions error!
Test Time: 15:59:37, March 25, 2015

 

[johyn912]

Welcome to Tom's Hardware, Johyn912!

I'm sorry you are facing such issues with the WD drive. Can you please share the S.M.A.R.T status results? (like a screenshot or copy/paste the information)
Does the error from the Data LifeGuard tool has a number? I'd suggest you to also re-seat the cables to the drive in question and try to write zeros one more time.

Keep me posted!
SuperSoph_WD

Thank you for replying!

As requested,

Test Option: QUICK TEST
Model Number: WD Elements 1042
Unit Serial Number: WX41E7284423
Firmware Number: 1016
Capacity: 0.00 GB
SMART Status: Not Available
Test Result: PASS
Test Time: 15:59:06, March 25, 2015

Test Option: EXTENDED TEST
Model Number: WD Elements 1042
Unit Serial Number: WX41E7284423
Firmware Number: 1016
Capacity: 0.00 GB
SMART Status: Not Available
Test Result: PASS
Test Time: 15:59:17, March 25, 2015


Test Option: WRITE ZEROS
Model Number: WD Elements 1042
Unit Serial Number: WX41E7284423
Firmware Number: 1016
Capacity: 0.00 GB
SMART Status: Not Available
Test Result: FAIL
Test Error Code: 20- Delete Partitions error!
Test Time: 15:59:37, March 25, 2015

 

[SuperSoph_WD]

Yes, this error means that a device I/O control command during the test has failed. It may be due to a media or write/read error or defective connection. Can you, please, also check Disk Management in Windows and see the status of the drive there?
If the error persists after re-seating the cable connections, I'd suggest trying the drive in another USB port or another computer altogether. If that doesn't help, I strongly recommend contacting our tech support and send out an RMA request if the WD Elements is still within the warranty period.
Here are the contacts: http://products.wdc.com/support/kb.ashx?id=tI4uxB
How to RMA your product: http://products.wdc.com/support/kb.ashx?id=xSyxnd

P.S. I'd advise you to edit your posts and deleting the SERIAL number from the SMART results, please.

SuperSoph_WD