Windows 10 BSOD

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jerome-gosselin

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Aug 9, 2015
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I am currently running windows 10 Pro on a HP laptop (model:G61-320CA). All parts are stock except for the HDD i had to replace because it was starting to fail. Around two month ago, When the system was running on Windows 7 ultimate, it began to have random crashes and BSODs. So I performed a clean install. It did not solve anything but i could live with it since it's only the living room PC.

Today, It crashed 4 TIMES!!! And the errors are not the same.
My HDD does is not to blame according to crystal disk info.
Os version: 6.3.10240.16412

Here are the memory dump files
http://www.mediafire.com/folder/idq0gh743fj72
What should I do?

Thank you fer the help in advance!
 
Solution
third bugcheck was running chrome.exe again where a bad memory address was provided to directx.
you might disable your chrome extensions or turn off your browser hardware acceleration.

I would focus on your BIOS update as the most likely fix for these problems.
Then the network driver update.
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second bugcheck is hard to tell what happened, a user mode program Chrome.exe made a call with a bad memory address and tried to execute a memory address that should not have code in it. This could be malware but it could also be a bug in your network driver. The stack does seem to have a address called that just should not be there. It might be a bad chrome extension or malware.
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first bugcheck was in tcpip.sys...
third bugcheck was running chrome.exe again where a bad memory address was provided to directx.
you might disable your chrome extensions or turn off your browser hardware acceleration.

I would focus on your BIOS update as the most likely fix for these problems.
Then the network driver update.
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second bugcheck is hard to tell what happened, a user mode program Chrome.exe made a call with a bad memory address and tried to execute a memory address that should not have code in it. This could be malware but it could also be a bug in your network driver. The stack does seem to have a address called that just should not be there. It might be a bad chrome extension or malware.
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first bugcheck was in tcpip.sys a networking component.
This is going to be a bug the network driver. Most likely
\SystemRoot\System32\drivers\athw8x.sys Fri Sep 28 20:59:29 2012
Atheros Wireless LAN Driver. http://www.carrona.org/drivers/driver.php?id=athw8x.sys


Note: your bios is very old, 2009 it is very common to have bugs in USB support in these old BIOS version. The USB specs were changed over the years and you really should update the BIOS if you can get a update.
see if this is your machine:
http://support.hp.com/us-en/drivers/selfservice/HP-G61-Notebook-PC-series/4074351/model/4099668#Z7_3054ICK0KGTE30AQO5O3KA30R1
looked like there was a june 2015 update for the BIOS if I selected the correct machine.

machine info:
http://www.carrona.org/drivers/driver.php?id=athw8x.sys
BIOS Version F.07
BIOS Release Date 10/10/2009
Manufacturer Hewlett-Packard
Product Name HP G61 Notebook PC
Manufacturer Quanta
Product 363F
Version 42.14
Processor Version AMD Athlon(tm) II Dual-Core M300
Processor Voltage 8ch - 1.2V
External Clock 200MHz
Max Speed 2000MHz
Current Speed 2000MHz




 
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jerome-gosselin

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Aug 9, 2015
18
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4,510
Thank you for your concern and quick answer.
I did as you proposed, turned down all extensions and HW accel feature in chrome.
Also updated the atheros WLAN driver.
I tried to flash the BIOS but it didn't work (it didn't run) i'll try to get it to run in compatibility mode.

I hope this narrows down the problem i'll post again if i get another BSOD in the near future.

Have a nice day :)

 
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