Have been trying to connect Sony Vaio with new windows 10 to WIFI, without success.

[nosmiley]

My desktop is working fine through the same Netgear 1000 router. The Sony Vaio worked fine with windows 7, same router, and we have AT&T as a provider. Her Sony says the WIFI is not turned on. Actually it is, and is 10 feet away from her computer, as it has always been. I have reset the router several times according to it's directions. The front light indicates it's working, showing a lit up WIFI light.
My computer repair man had to do a complete cleanout of her computer because of all the viruses. He added Windows 10 professional, after reinstalling Windows 7, and all of updates. It would not allow windows 10 without updates to 7. I think he used a Comcast WIFI he has in his business to download everything. He added a few of his own ideas, as he does to everyone else.
I have worked 3 hours trying to get it going without success. I turned off Airplane as the Sony directions say to.
Could AT & T have a block that doesn't recognize this Sony computer because of the new program? Or Netgear have a block for that matter ?? The online AT & T self help is virtually worthless, as It goes round and round, and doesn't seem to want to deal with WIFI
Than you in advance for your help. Repeating : Our AT & T account has been around since 2000, with DSL, and the Netgear 1000 has been here for 5 years at least.

 

[WyomingKnott]

I can't tell you for sure, but the most common answer these days has been that the PC was upgraded to Windows 10 before the necessary drivers were made available. Have you checked the Sony site (on another machine or a wired connection) for a specific Win10 driver for your model?

 

[Gentleman Jim]

Sony just put out a article the other day saying t wait on upgrading since they have not completed all of the necessary driver updates.

 

[WyomingKnott]

@GJ - could you please provide a link? I've been trying to add "slow driver delivery" to the Win10 tutorial list. This would be an excellent example.

 

[Gentleman Jim]

Find the make of your wifi card and what drivers run it then go to the website for those drivers and dowload the ones needed for 10 on a flash drive then install the new drivers via the flash drive. Sony indicated that it was behind in getting all of its drivers and software updated for VAIO so it may be a little bit, then I read today that another company bought the Vaio division so they would be working on this.

 

[simonchipmunk]

Gentleman Jim and WyomigKnott, I had similar problems, with my NetGear wifi adapter, but when I went to NetGear support for updated drivers, their tech instead tried to hard sell me on buying Internet SecuritC ,that he said Microsoft's Techs had recommended. I told him diplomatically, that i was contacting the FTc, and our state consumer Fraud division and reported the company.i switched the pc toethernet and haven't had any problems.

 

[simonchipmunk]

I am wondering now, if I should update the Ethernet Adapter and or the BIOS as both are available for the pc in question.i don't want to screw up the pc. I welcome any advice or recommendations offered.

 

[Gentleman Jim]

The ethernet adapter yes but do not do the bios unless the specific issue the bios update resolves is one you are experiencing.

 

[simonchipmunk]

The ethernet adapter yes but do not do the bios unless the specific issue the bios update resolves is one you are experiencing.

Nosmiley,Does AT&T provide Antivirus and malware programs for its customers?

gentlemanjim:: I formatted the drive of the pc having the problem, and installed a different Windows 7 with SP1.
windows update installed updated drivers for the adapters. I am thinking that the windows 10 download must have been corrupted.? i will keep it running windows 7 with SP1.

 

[simonchipmunk]

dumb question: when you go to the media creation center, and select the first option,does the zip file containining the windows 10 download as a zip file?

 

[Gentleman Jim]

Actually a good question. If an ISO file can be inside of a zip file then this is an accurate assumption. I have not had to use the media creation.

 

[simonchipmunk]

Actually a good question. If an ISO file can be inside of a zip file then this is an accurate assumption. I have not had to use the media creation.

Gentleman Jim, the reason I asked was when I went to that website,and selected the option: to create the ISO file,it was downloaded as a zip file.
I transferred the zip file to a flash drive, and burned it also to a DVD.
I am assuming that I must unzip the file in windows 10 to make a clean install?

 

[Gentleman Jim]

Yes the file must be unzipped in order for this to work.

 

[simonchipmunk]

Yes the file must be unzipped in order for this to work.

thanks gentleman Jim.

 

[simonchipmunk]

Find the make of your wifi card and what drivers run it then go to the website for those drivers and dowload the ones needed for 10 on a flash drive then install the new drivers via the flash drive. Sony indicated that it was behind in getting all of its drivers and software updated for VAIO so it may be a little bit, then I read today that another company bought the Vaio division so they would be working on this.

Gentleman Jim: thank you for your most helpful solution.
simonchipmunk