Bluescreen System_Service_Exception win32kbase.sys

[Anele6451]

Hello, I've been getting this type of BSOD even before I upgraded to windows 10. But now its just out of hand so I'm finally asking for help.
Happens about once every three days or so
I've attached my minidump analyzed by 'BlueScreenView'
MiniDump Analysed by BSV
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Dump File : 082815-40953-01.dmp
Crash Time : 28-Aug-15 7:34:39 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff961`74634184
Parameter 3 : ffffd000`21043f60
Parameter 4 : 00000000`00000000
Caused By Driver : win32kbase.sys
Caused By Address : win32kbase.sys+34184
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+14dd00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\WINDOWS\Minidump\082815-40953-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 10240
Dump File Size : 393,592
Dump File Time : 28-Aug-15 7:36:16 PM
==================================================

 

[7malligk]

Hi,
- Your win32k.sys file has been hacked or is corrupted in the debugger memory and it does not work correctly.
- You are also running a old version of windows without a service pack or any update.
- unfortunately you have a driver for you graphics adapter that assumes that the old bugs in the windows 7 were fixed with the updates that you failed to install. Basically, install the fixes or your system will bugcheck sometimes

basically, do a virus scan, then a malware scan (malwarebytes)
run chkdsk /f /r on your drive
run system file checker
sfc.exe /scannow to fix corrupted OS files.

update to the service pack and the windows update.
Hope this Helps

 

[johnbl]

c0000005 just means that a bad memory address was used.
I don't see a link to the actual memory .dmp file so I can not tell you if your win32kbase.sys file is corrupted in the memory dump. Just that it was given a bad memory address to use.

put the memory dump file on a server and post a link and I will check the file in the debugger for you if you want.

Most often with error code of 0xc0000005 the data of the driver has stored in memory is corrupted, not the driver itself.

otherwise, I would start with update the BIOS to a current version or reset it to defaults and run memtest to confirm your BIOS setting for your RAM are working correctly.