HELP! Can't fix blue screen!

[xAAxInsanity]

My PC blue screened on windows 10 and does so whenever it boots up. I have tried booting it in safe mode but when I do it just blue screens again. Please help.
Thanks.

 

[sna]

My PC blue screened on windows 10 and does so whenever it boots up. I have tried booting it in safe mode but when I do it just blue screens again. Please help.
Thanks.

try to boot from win10 DVD and choose repair.

 

[xAAxInsanity]

My PC blue screened on windows 10 and does so whenever it boots up. I have tried booting it in safe mode but when I do it just blue screens again. Please help.
Thanks.

try to boot from win10 DVD and choose repair.

I can't because the pc came with windows 7 already on it then I upgraded to windows 10 via the internet.

 

[sna]

My PC blue screened on windows 10 and does so whenever it boots up. I have tried booting it in safe mode but when I do it just blue screens again. Please help.
Thanks.

try to boot from win10 DVD and choose repair.

I can't because the pc came with windows 7 already on it then I upgraded to windows 10 via the internet.

use another pc and download win10 iso and burn it

 

[xAAxInsanity]

My PC blue screened on windows 10 and does so whenever it boots up. I have tried booting it in safe mode but when I do it just blue screens again. Please help.
Thanks.

try to boot from win10 DVD and choose repair.

I can't because the pc came with windows 7 already on it then I upgraded to windows 10 via the internet.

use another pc and download win10 iso and burn it

sorry im really bad when it comes to computers could you possibly give me a step by step or something because i dont want to mess it up

 

[xAAxInsanity]

Also startup repair couldn't fix it but i have the option to reset the pc and keep my files while it installs windows should i do this. btw thanks for trying to help me

 

[sna]

My PC blue screened on windows 10 and does so whenever it boots up. I have tried booting it in safe mode but when I do it just blue screens again. Please help.
Thanks.

try to boot from win10 DVD and choose repair.

I can't because the pc came with windows 7 already on it then I upgraded to windows 10 via the internet.

use another pc and download win10 iso and burn it

sorry im really bad when it comes to computers could you possibly give me a step by step or something because i dont want to mess it up

okay ,

1- use any PC to download this tool

https://www.microsoft.com/en-us/software-download/windows10

if the PC has 32 bit system then download the 32 bit tool , and if 64 bit then downloaf the 64 bit . this has nothing to do with the version of the windows or the bit of the windows you will download . it is just for the downloader program to run.

2- when you run the tool it will give you the option to choose between upgrading this pc or creating installation media for another pc , choose creating media for other PC .

3-then choose which language and which version of windows , and 64 bit or 32 bit windows 10 , dont choose both it will make the media needed big. choose what you need and I assume 64bit.


4-then choose on what media tp make it , making ISO for burning on DVD , or usb stick.

5- after you download it and it is ready , if you chose ISO then burn it on DVD ( you will need dual layer DVD if you chose to download both 64bit and 32 bit version , or an 8G flash stick . if you chose only 64 bit then normal DVD is enough .

here you go you are ready and have the windows 10 to use it.

 

[xAAxInsanity]

My PC blue screened on windows 10 and does so whenever it boots up. I have tried booting it in safe mode but when I do it just blue screens again. Please help.
Thanks.

try to boot from win10 DVD and choose repair.

I can't because the pc came with windows 7 already on it then I upgraded to windows 10 via the internet.

use another pc and download win10 iso and burn it

sorry im really bad when it comes to computers could you possibly give me a step by step or something because i dont want to mess it up

okay ,

1- use any PC to download this tool

https://www.microsoft.com/en-us/software-download/windows10

if the PC has 32 bit system then download the 32 bit tool , and if 64 bit then downloaf the 64 bit . this has nothing to do with the version of the windows or the bit of the windows you will download . it is just for the downloader program to run.

2- when you run the tool it will give you the option to choose between upgrading this pc or creating installation media for another pc , choose creating media for other PC .

3-then choose which language and which version of windows , and 64 bit or 32 bit windows 10 , dont choose both it will make the media needed big. choose what you need and I assume 64bit.


4-then choose on what media tp make it , making ISO for burning on DVD , or usb stick.

5- after you download it and it is ready , if you chose ISO then burn it on DVD ( you will need dual layer DVD if you chose to download both 64bit and 32 bit version , or an 8G flash stick . if you chose only 64 bit then normal DVD is enough .

here you go you are ready and have the windows 10 to use it.

thanks now i just have to get a USB stick or DVD but hopefully this will work

 

[johnbl]

what was the bugcheck code?

 

[sna]

My PC blue screened on windows 10 and does so whenever it boots up. I have tried booting it in safe mode but when I do it just blue screens again. Please help.
Thanks.

try to boot from win10 DVD and choose repair.

I can't because the pc came with windows 7 already on it then I upgraded to windows 10 via the internet.

use another pc and download win10 iso and burn it

sorry im really bad when it comes to computers could you possibly give me a step by step or something because i dont want to mess it up

okay ,

1- use any PC to download this tool

https://www.microsoft.com/en-us/software-download/windows10

if the PC has 32 bit system then download the 32 bit tool , and if 64 bit then downloaf the 64 bit . this has nothing to do with the version of the windows or the bit of the windows you will download . it is just for the downloader program to run.

2- when you run the tool it will give you the option to choose between upgrading this pc or creating installation media for another pc , choose creating media for other PC .

3-then choose which language and which version of windows , and 64 bit or 32 bit windows 10 , dont choose both it will make the media needed big. choose what you need and I assume 64bit.


4-then choose on what media tp make it , making ISO for burning on DVD , or usb stick.

5- after you download it and it is ready , if you chose ISO then burn it on DVD ( you will need dual layer DVD if you chose to download both 64bit and 32 bit version , or an 8G flash stick . if you chose only 64 bit then normal DVD is enough .

here you go you are ready and have the windows 10 to use it.

thanks now i just have to get a USB stick or DVD but hopefully this will work

IF you buy USB stick make sure it is USB3 and never get old usb2 sticks . and look at the read/write speed , dont get lower than 150MB/s read and 40MB/s Write ... and get at least 8G stick. 16 is better.

 

[xAAxInsanity]

what was the bugcheck code?

What do you mean? I got an error "CRITICAL_PROCESS_DIED".

 

[johnbl]

windows makes a diagnostic dump and puts it in c:\windows\minidump directory
if you copy the .dmp files to a server and post a link they can be looked at with a debugger and someone can tell you why windows shutdown.

 

[xAAxInsanity]

windows makes a diagnostic dump and puts it in c:\windows\minidump directory
if you copy the .dmp files to a server and post a link they can be looked at with a debugger and someone can tell you why windows shutdown.

how do i access the files if i keep blue screening on boot up?

 

[sna]

windows makes a diagnostic dump and puts it in c:\windows\minidump directory
if you copy the .dmp files to a server and post a link they can be looked at with a debugger and someone can tell you why windows shutdown.

how do i access the files if i keep blue screening on boot up?

you will need to boot from win10 DVD and choose repair. or boot from any other tools.

 

[xAAxInsanity]

windows makes a diagnostic dump and puts it in c:\windows\minidump directory
if you copy the .dmp files to a server and post a link they can be looked at with a debugger and someone can tell you why windows shutdown.

how do i access the files if i keep blue screening on boot up?

you will need to boot from win10 DVD and choose repair. or boot from any other tools.

ok thanks gonna order a memory stick because i was gonna get one eventually so hopefully sna's solution will work.

 

[xAAxInsanity]

One last thing if I use a USB stick how can do I transfer it to my pc witout booting up and what format should I use as you said that I should use ISO for burning to a DVD

 

[sna]

One last thing if I use a USB stick how can do I transfer it to my pc witout booting up and what format should I use as you said that I should use ISO for burning to a DVD

Then program will make the USB windows stick for you .

then you boot the machine using that USB , you enable boot from USB in Bios and make boot order USB first.

OR you can make ISO and burn it on DVD and boot from DVD. both work.

 

[johnbl]

boot in safe mode if you can, or on a secondary image of windows like a repair disk, then copy the files over to a thumb drive.

windows makes a diagnostic dump and puts it in c:\windows\minidump directory
if you copy the .dmp files to a server and post a link they can be looked at with a debugger and someone can tell you why windows shutdown.

how do i access the files if i keep blue screening on boot up?

 

[xAAxInsanity]

In case anyone is still looking at this thread, I have booted the pc with the USB containing windows 10 and it gives me two options:
Upgrade - I keep my files and upgrade windows
Custom - Lose my files
The problem is that if I try upgrade then it says to take out the USB, restart so that it boots normally and then do the upgrade again by putting the USB back in. but when I restart it blue screens so what should I do? I don't want to lose my files but I suppose I could. Also if I lose my files will I lose the diagnostic dump which johnbl wanted to know about?

 

[sna]

In case anyone is still looking at this thread, I have booted the pc with the USB containing windows 10 and it gives me two options:
Upgrade - I keep my files and upgrade windows
Custom - Lose my files
The problem is that if I try upgrade then it says to take out the USB, restart so that it boots normally and then do the upgrade again by putting the USB back in. but when I restart it blue screens so what should I do? I don't want to lose my files but I suppose I could. Also if I lose my files will I lose the diagnostic dump which johnbl wanted to know about?

you dont need to put the usb back in ...

 

[xAAxInsanity]

In case anyone is still looking at this thread, I have booted the pc with the USB containing windows 10 and it gives me two options:
Upgrade - I keep my files and upgrade windows
Custom - Lose my files
The problem is that if I try upgrade then it says to take out the USB, restart so that it boots normally and then do the upgrade again by putting the USB back in. but when I restart it blue screens so what should I do? I don't want to lose my files but I suppose I could. Also if I lose my files will I lose the diagnostic dump which johnbl wanted to know about?

you dont need to put the usb back in ...

If I restart with the USB out then it blue screens

 

[sna]

In case anyone is still looking at this thread, I have booted the pc with the USB containing windows 10 and it gives me two options:
Upgrade - I keep my files and upgrade windows
Custom - Lose my files
The problem is that if I try upgrade then it says to take out the USB, restart so that it boots normally and then do the upgrade again by putting the USB back in. but when I restart it blue screens so what should I do? I don't want to lose my files but I suppose I could. Also if I lose my files will I lose the diagnostic dump which johnbl wanted to know about?

you dont need to put the usb back in ...

If I restart with the USB out then it blue screens

oh I remember now .

you should choose repair , not upgrade ...

it will be written in small fonts in the corner

it is the second screen , before the screen you are talking about

boot from usb , and choose repair ... it comes before the upgrade screen

I hope you did not make upgrade over it

 

[sna]

this is the way to get to safe mode , command prompt and access your files ... not install windows again ..

 

[xAAxInsanity]

when i do that it comes up with different options which should I choose e.g. repair start up or reset pc. also sorry for asking so many questions

 

[xAAxInsanity]

safe mode wasnt an option