Upgrade from Windows 8.1 Pro. Now Windows 10 home????

[Mysticking32]

Hey guys. I recently built a new computer and bought a separate windows 8.1 cd to install on it. Now this version was the Pro version. I upgraded to windows 10 and now the version is Home?

I'm pretty sure it was supposed to go to the pro version. Both my laptop and my other pc went to the pro versions also. Just not this one.

So I tried installing the pro version via the media creation tool and it said it wasn't able to verify the key. (You usually solve this by signing in) but that didn't take care of the problem. So I had to go back to windows 10 home. And it worked fine.

Anyone have any ideas? Do I need to contact Microsoft? Is there a way to upgrade and regain my pro status without reinstalling windows completely?

 

[Slashgeek]

You should contact Microsoft immediately and tell them of your plight. This appears to be some kind of verification problem.

 

[Saga Lout]

Every time I've tried to upgrade from a Pro edition, it fails. The MS site will tell you Pro is not included in the free upgrade.

 

[Slashgeek]

Every time I've tried to upgrade from a Pro edition, it fails. The MS site will tell you Pro is not included in the free upgrade.

The Microsoft site explicitly mentions Windows 8.1 Pro as eligible for an upgrade to Windows 10 Pro:

https://www.microsoft.com/en-us/windows/windows-10-specifications#upgrade

 

[Saga Lout]

That applies only to 8.1. 7 and 8 are not acceptable for reasons no-one know can understand.

Folks who had 7 Pro or remained with 8 Pro with Classic Shell were perfectly happy with it and didn't move up (down) to 8.1 and are now being punished by having to pay for 10.