Bluescreen Machine Check Exception bccode 0x0000009c

[roflcoptas]

Hello, I'm getting a bluescreen when gaming on my new GE62 2QD Apache Pro that I just got recently. The bccode is 0x0000009c and is apparently caused by hal.dll and the bug check exception is MACHINE_CHECK_EXCEPTION according to bluescreen view. Not overclocking and I'm on windows 10. Please help and thanks for your assistance.

 

[Darkbreeze]

Did your machine come with Windows 10 or did you upgrade?

 

[roflcoptas]

Did your machine come with Windows 10 or did you upgrade?

I believe it came with Windows 10

 

[Darkbreeze]

There are a lot of causes of the hal.dll bluescreen errors. I'd recommend starting with this, to avoid having to spent a ton of time trying to track down the particular cause, which will likely be resolved by a blanket resolution anyhow.

http://www.tomshardware.com/faq/id-2767677/clean-graphics-driver-install-windows.html


And that doesn't resolve the issue, I'd consider backing up all my data and doing a clean install. Most OEM systems come with so much crap installed on them that it's usually a good idea to do a clean install anyway. I'd use a keyfinder to extract the product key, just in case the system doesn't want to recall the activation automatically during the installation, and record it on paper for reference.


Lazesoft key finder: http://sourceforge.net/projects/lazesoftwindowskeyfinder/


Windows 10 clean install:

http://www.tomshardware.com/faq/id-2784691/ditch-problematic-win10-upgrade-replace-clean-install.html

 

[roflcoptas]

There are a lot of causes of the hal.dll bluescreen errors. I'd recommend starting with this, to avoid having to spent a ton of time trying to track down the particular cause, which will likely be resolved by a blanket resolution anyhow.

http://www.tomshardware.com/faq/id-2767677/clean-graphics-driver-install-windows.html


And that doesn't resolve the issue, I'd consider backing up all my data and doing a clean install. Most OEM systems come with so much crap installed on them that it's usually a good idea to do a clean install anyway. I'd use a keyfinder to extract the product key, just in case the system doesn't want to recall the activation automatically during the installation, and record it on paper for reference.


Lazesoft key finder: http://sourceforge.net/projects/lazesoftwindowskeyfinder/


Windows 10 clean install:

http://www.tomshardware.com/faq/id-2784691/ditch-problematic-win10-upgrade-replace-clean-install.html

Yes, I've deleted the bloatware since the day I got my laptop but reinstalled them in attempt to remedy this problem. Also I'd rather not do another install of windows 10 if possible, as I don't have much time since I just got to college and spend the small amount of spare time on homework and rarely gaming which is also the reason for the late response. If it helps I tend to notice it happens during CS:GO and Dota 2. If possible do you have other possible solutions?

 

[Darkbreeze]

It takes one hour to install windows. If you don't have an hour to download the ISO and an hour to install it, I don't know what to tell you. I promise you're going to spend a lot more time than that trying to track down the issue, and probably end up doing a clean install anyhow. Either way, good luck.