USB Headset not being recognized by computer.

[Strat_]

I have seen this question before but my case is a little different.

I have a Turtle Beach PX3 Headset and I have for awhile.

Once I got the newest Windows 10 Update my headset stopped being recognized by my computer.

The thing is there is a scroll wheel on the headset where you can control the volume, and while it's plugged in I can change the volume with said scroll wheel but I hear no sound and it still says "Speakers - Realtek High Definition Audio" not my headset.
Can anyone help?

EDIT: I also went into the device manager, scanned for recent hardware changes, and saw that my device has some kind of error symbol. I right clicked and I'm scanning my computer for drivers and such.

 

[Lutfij]

Have you tried in uninstalling/removing the device with the yellow exclamation mark from device manager? According to your product manual, the device should be plug n' play. Have you also tried installing the preset manager for your headset? There are a couple of firmware update's available for both the transmitter and headset.

Aside from that is it possible to pass on your full systems specs?

 

[Strat_]

Have you tried in uninstalling/removing the device with the yellow exclamation mark from device manager? According to your product manual, the device should be plug n' play. Have you also tried installing the preset manager for your headset? There are a couple of firmware update's available for both the transmitter and headset.

Aside from that is it possible to pass on your full systems specs?

I have tried installing the preset manager and that didn't work.
My Specs :

Spoiler

Processor: Intel(R) Core(TM) i7-3537U CPU @ 2.00GHz 2.50GHz
RAM: 8GB
System Type: 64 Bit
Graphics Card: Intel HD 4000

It has always been "Plug n play" for me until now and I don't understand why it's not.

 

[Lutfij]

Ah a laptop, what's the make and model?

 

[Strat_]

Ah a laptop, what's the make and model?

Samsung Electronics
Series 5 15.6” Notebook
http://www.samsung.com/us/support/owners/product/NP510R5E-A02UB

 

[Strat_]

Ah a laptop, what's the make and model?

got anything? I'm looking everywhere and can't find a solution.

 

[Strat_]

Ok guys so I figured it out, you just have to go onto the previous build. I think it had something to do with the windows update, though entirely not sure.

 

[Lutfij]

Sorry, I couldn't reply sooner.

I looked both high and low and couldn't find any info for later revisions of your laptop BIOS or your drivers. I came across this page but I'd add salt to that page as you might be downloading malware within those zipped files or worse have to deal with a third party installer.

I eventually would have suggested going for a chipset driver installation:
https://downloadcenter.intel.com/download/20775/Intel-Chipset-Device-Software-INF-Update-Utility-
^courtesy of Intel and version 10 instead of 9.3

How did you get it to work? There may be others looking for a solution.